05-25-2017 09:17 PM
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  1. anon(470989)'s Avatar
    As I said, nobody dropped it. It was on a wireless charger all night, in a case, on my bedside table. This happened a couple of days ago, so the cracking has expanded. What possible good would it do me to post this on a forum?? I don't care if you believe it or not, this did happen. Personally I think it was a flaw in the gorilla glass that cracked because of the change of temperature....
    Why would you wait days to take a picture of the crack and not report it ASAP?
    03-28-2016 12:49 PM
  2. Daliso8o8's Avatar
    Looks like impact damage.... Someone else might have dropped it and not mentioned they did... I would be super pissed!!!
    rusty502 likes this.
    03-28-2016 01:49 PM
  3. calgas's Avatar
    It doesn't really do any good to argue with the OP about what happened. He, and he alone, knows what happened. While I doubt this was caused by heat, I have seen other instances of spontaneous screen cracking. Not every piece of glass is 100% perfectly manufactured. A bit of a weak spot, combined with some external stress, and the glass can crack for no apparent reason. It's rare, but it happens.

    OP, is there any insurance plan you can sign up for in the UK that might cover this?
    I have an insurance plan, and it would be easier to claim on it, but I don't see why I should pay the massive deductible for something that wasn't my fault; it's a matter of principle. You're right, it is rare but it does happen. And for the final time, everyone, it was never dropped; just left on charge. All I wanted to do was raise the issue in case anyone else suffers this and has to go to Samsung. At least there will be a precident....
    lv2bsilly likes this.
    03-28-2016 02:00 PM
  4. calgas's Avatar
    Why would you wait days to take a picture of the crack and not report it ASAP?
    I waited before posting it on this forum because I was spending Easter with my family. Hope that's OK. I reported it to Samsung as soon as I found it.
    03-28-2016 02:02 PM
  5. calgas's Avatar
    Looks like impact damage.... Someone else might have dropped it and not mentioned they did... I would be super pissed!!!
    Nope, bedside table, put it on charge, went to sleep, woke up, still on the charger but it was cracked. But yes, I am super pissed.
    03-28-2016 02:04 PM
  6. marlin29311's Avatar
    Still doesn't add up - heat alone does not cause glass to crack. Glass will crack for only a number of things - Impact, rapid temperature changes, or stress.

    Let's say your battery was faulty and expanded during charging, causing it to put pressure on the glass sides. You'd probably have a crack on the back panel, or at the very least on the other side of the phone, as the battery is behind the app switcher icon side. So that's out.

    Then you look at rapid temperature changes - sure, your wireless charger could have caused the phone to heat up to a very high temperature, but you would have to pretty much dunk the phone in cold water to make it crack the glass, and that's standard glass - not chemically changed glass like gorilla glass.

    3rd option leaves impact. As many have said, it looks like the phone was impacted. Do you wear jewelry of any sort? Rings, bracelets, watches, etc...You could easily have flailed an arm during sleep which caused the impact to the screen.

    Not trying to make you sound like a liar, but you're going to be very hard pressed for someone to believe that the glass just "cracked" like that, as it's a relative impossibility.
    rusty502 likes this.
    03-28-2016 02:12 PM
  7. calgas's Avatar
    a relative impossibility.
    So you admit it's possible then....
    rusty502 likes this.
    03-28-2016 02:16 PM
  8. calgas's Avatar
    Still doesn't add up - heat alone does not cause glass to crack. Glass will crack for only a number of things - Impact, rapid temperature changes, or stress.
    Or an imperfection in the glass, exacerbated by heating and cooling over the period I've owned the phone, or are you saying that all gorilla glass is perfectly manufactured without exception? If you'd care to search the Internet, there's numerous examples of gorilla glass cracking without impact. Anyway, it's in Samsung's hands now.
    03-28-2016 02:34 PM
  9. LeoRex's Avatar
    So you admit it's possible then....
    There is, of course, a possibility of that kind of damage occurring without anything like a drop or impact. But it is highly unlikely given the nature of the damage and its location. Your problem is that you are going to be working against a corporation that really has no reason to believe you, not even in the slightest... they get warranty claims by the thousands and a bunch of from people tho practically threw their phones into wood chippers and claim that nothing ever happened. They've heard the "I know this looks like I dropped it, but I didn't" story too many times to count.

    Sorry to say but I can't see this turning in your favor... everything is working against you here. I'm not sure if it comes across as such, but we here are all on YOUR side... We don't work for Samsung (or at least I don't think anyone here does). We have no financial interest in denying your claim and forcing you to deal with it out of warranty. These things break far too easily and it seems that, for whatever reason, the S7 might be even more brittle than the average phone. But on the other hand, if you just showed me pictures of that phone and the damage, my educated guess would stamp "impact/fall damage, deny warranty claim" on it. I know that's not what you want to hear, of course. But that's the reality of the situation.
    kaienish and Laura Knotek like this.
    03-28-2016 02:39 PM
  10. 20degrees's Avatar
    Or an imperfection in the glass, exacerbated by heating and cooling over the period I've owned the phone.
    I have 3 of these phones currently and had another at one point, none of them get hot enough to cause damage to the screen. That's a drop and the reason it's clean is from a case taking the main pressure of the fall.

    You're wasting your time if you think Samsung will fix it.
    03-28-2016 02:40 PM
  11. Daliso8o8's Avatar
    http://forums.androidcentral.com/sam...y-cracked.html

    This isn't the 1st case and it seems to be something do with Samsung's edge design...
    03-28-2016 02:47 PM
  12. calgas's Avatar
    I have 3 of these phones currently and had another at one point, none of them get hot enough to cause damage to the screen. That's a drop and the reason it's clean is from a case taking the main pressure of the fall.

    You're wasting your time if you think Samsung will fix it.
    So because it's never happened to you and your four phones, then it's not possible for it to happen to anyone else at anytime, ever? Genius....
    03-28-2016 02:47 PM
  13. calgas's Avatar
    There is, of course, a possibility of that kind of damage occurring without anything like a drop or impact. But it is highly unlikely given the nature of the damage and its location. Your problem is that you are going to be working against a corporation that really has no reason to believe you, not even in the slightest... they get warranty claims by the thousands and a bunch of from people tho practically threw their phones into wood chippers and claim that nothing ever happened. They've heard the "I know this looks like I dropped it, but I didn't" story too many times to count.

    Sorry to say but I can't see this turning in your favor... everything is working against you here. I'm not sure if it comes across as such, but we here are all on YOUR side... We don't work for Samsung (or at least I don't think anyone here does). We have no financial interest in denying your claim and forcing you to deal with it out of warranty. These things break far too easily and it seems that, for whatever reason, the S7 might be even more brittle than the average phone. But on the other hand, if you just showed me pictures of that phone and the damage, my educated guess would stamp "impact/fall damage, deny warranty claim" on it. I know that's not what you want to hear, of course. But that's the reality of the situation.
    You know what, you're probably right and Samsung will probably tell me to get stuffed. But I know what happened. I know the phone was never impacted. I have absolutely no motive to come on to a forum and lie about it. it's probably very rare, but it can happen and it did happen. It's happened to a lot of S6 Edge owners. What I don't like is people telling me that I'm lying. As I said, all I want to do is raise awareness in case it happens to anyone else, especially if that person is conscious about being branded a liar by all these so called experts who are soooooo definite they know what happened, and claim to know that person's actions better than they do.....
    naira1 likes this.
    03-28-2016 02:52 PM
  14. calgas's Avatar
    http://forums.androidcentral.com/sam...y-cracked.html

    This isn't the 1st case and it seems to be something do with Samsung's edge design...
    Not to mention this... s6 edge screen cracked | Samsung Galaxy S6 Edge
    03-28-2016 02:59 PM
  15. Daliso8o8's Avatar
    I hope more and more people share so that they come together eventually and force Samsung to admit there is an issue with their manufacturing process or a serious flaw in the design.... Unlikely though...
    calgas likes this.
    03-28-2016 03:13 PM
  16. Jerry Hildenbrand's Avatar
    Mass produced devices built from mass produced parts. I can see this happening from having a piece of front glass that's a few mils larger than the spec, being placed into an aluminum frame a few mils smaller than the spec, and then getting the phone hot enough to force the glass to expand.

    If I were a Samsung tech, i'd inspect the aluminum at the corner, and of there are no signs of damage to the frame itself, I'd replace it free of charge.

    My biggest concern is why it would get so hot to start with. OP — put it back on the same charger for a while, and see if the crack gets bigger or if the back glass gets uncomfortably warm.
    LeoRex, Aquila, kaienish and 1 others like this.
    03-28-2016 03:13 PM
  17. toshig's Avatar
    Sleepwalking!!!!
    03-28-2016 03:16 PM
  18. Aquila's Avatar
    Here's another point.... brand new phone, there are some companies that would just replace it. I'm pretty sure Moto does that and that the Nexus Protect thing does that too.
    bable likes this.
    03-28-2016 03:20 PM
  19. calgas's Avatar
    Mass produced devices built from mass produced parts. I can see this happening from having a piece of front glass that's a few mils larger than the spec, being placed into an aluminum frame a few mils smaller than the spec, and then getting the phone hot enough to force the glass to expand.

    If I were a Samsung tech, i'd inspect the aluminum at the corner, and of there are no signs of damage to the frame itself, I'd replace it free of charge.

    My biggest concern is why it would get so hot to start with. OP — put it back on the same charger for a while, and see if the crack gets bigger or if the back glass gets uncomfortably warm.
    Already thought of that Jerry. Crack got bigger, phone very hot....The aluminium is flawless. The more I search the Internet, the more examples I'm finding of this.
    03-28-2016 03:23 PM
  20. calgas's Avatar
    Sleepwalking!!!!
    Impossible........my wife ties me to the bed............................................I've said too much!
    toshig likes this.
    03-28-2016 03:25 PM
  21. calgas's Avatar
    Here's another point.... brand new phone, there are some companies that would just replace it. I'm pretty sure Moto does that and that the Nexus Protect thing does that too.
    I'm with Three Network here in the UK, Assassin. No replacements. If you haven't bought their ridiculously priced insurance policy, they just direct you to Samsung. I have an insurance policy with ProtectMyBubble, but I'm digging my heels in for principle, because i'm stubborn, and to at least raise the issue with Samsung for whatever good it does (if any).
    03-28-2016 03:29 PM
  22. Aquila's Avatar
    I'm with Three Network here in the UK, Assassin. No replacements. If you haven't bought their ridiculously priced insurance policy, they just direct you to Samsung. I have an insurance policy with ProtectMyBubble, but I'm digging my heels in for principle, because i'm stubborn, and to at least raise the issue with Samsung for whatever good it does (if any).
    Yeah, my personal opinion is that Samsung should just handle it, regardless of whether or not it was defect or not. Like HTC, Moto and Google will do (limitations apply, etc). Like a "one freebie per customer, then we go through the run around process" sort of thing.
    calgas likes this.
    03-28-2016 03:34 PM
  23. Jerry Hildenbrand's Avatar
    Already thought of that Jerry. Crack got bigger, phone very hot....The aluminium is flawless. The more I search the Internet, the more examples I'm finding of this.
    If very hot = hot enough to expand the battery, I think we have an answer. Circuit boards flex more than glass.

    The problem is getting anyone with the authority to replace the phone to see it the same way. Good luck
    calgas and Aquila like this.
    03-28-2016 03:57 PM
  24. 20degrees's Avatar
    So because it's never happened to you and your four phones, then it's not possible for it to happen to anyone else at anytime, ever? Genius....
    Because that's damage from a drop. The battery isn't even close enough to get that area hot enough to break it. The heat pipe in these phones make the phone only warm, never hot. You ain't fooling anybody but yourself.
    Not Quite Right likes this.
    03-28-2016 04:09 PM
  25. MartinMPL's Avatar
    I'm sure it can happen...

    Back when I had a Nexus 4 I left it charging in my office, on the desk. I woke up in the morning picked it up and the glass back had cracked. It seemed to originate around the camera module but there was nothing else which could have caused it (only me and my wife at home).

    Again, no one believed me (and I haven't been on XDA since because there were some right [removed by mod] about on there) including O2 UK where the phone was bought.

    My best guess was heat causing the break since there are a lot of different materials in the phone with different expansion coefficients...

    Anyway, I feel your pain and hope you get sorted.
    calgas likes this.
    03-28-2016 04:18 PM
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