05-25-2017 09:17 PM
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  1. calgas's Avatar
    Left my S7 Edge (UK version) on charge overnight....woke up to find it cracked. No, it hasn't been dropped etc., it's a brand new phone. Samsung customer service not interested as it's "physical damage" and want me to pay for repair!!!.... Screen Cracking / Overheat-20160327_225313_resized.jpgScreen Cracking / Overheat-20160327_225419_resized.jpg
    03-27-2016 05:33 PM
  2. bsteppuhn's Avatar
    oh wow that's NUTS!!!!
    03-27-2016 06:08 PM
  3. Dubss's Avatar
    Thats messed up Samsung should make good with that. It must have been the heat, curious did it come from the outside cold into heat? Was the phone really hot when touched it?

    I know the Nexus 6P had some reports of the glass cracking where the camera is.

    Posted via the Android Central App
    03-27-2016 06:42 PM
  4. Lobwedgephil's Avatar
    Damn, that sucks. Looks like an impact point, weird. Not even where the battery is, wonder why it would crack there, I would try again.
    ironass and MeatLoafT like this.
    03-27-2016 06:48 PM
  5. wxman2003's Avatar
    I know the back of the phone gets pretty hot if rapid charging. I don't think that would cause the glass to crack though.
    03-27-2016 06:52 PM
  6. Aquila's Avatar
    Yeah, that's a drop. Was someone else there that could have dropped it and then put it back? Because that's not spontaneous.
    03-27-2016 07:10 PM
  7. blambtn's Avatar
    That's crazy!!

    Posted via the Android Central App
    03-27-2016 07:15 PM
  8. wxman2003's Avatar
    It looks like you have hardwood floors. A drop from that table, hitting the floor on that corner could cause the glass to break. Looks like that is what happened. You sure you didn't knock if off the table while you were sleeping, and half awake put it back, thus not remembering it happened?
    JohnnyBroccoli and MeatLoafT like this.
    03-27-2016 07:21 PM
  9. felloffthetruck's Avatar
    Your going to need a better excuse.
    03-27-2016 07:24 PM
  10. Aquila's Avatar
    This was my first phone with screen failure:



    This was the latest.

    xocomaox, tardus and Laura Knotek like this.
    03-27-2016 07:26 PM
  11. Golfdriver97's Avatar
    Samsung does have the right to deny claims. The break point doesn't look like it was caused by heat. There are far too many cracks.
    03-27-2016 07:32 PM
  12. ironass's Avatar
    OUCH! Assassin Droid. No, you can't borrow my phone!
    VDub2174 and Laura Knotek like this.
    03-27-2016 07:35 PM
  13. Aquila's Avatar
    OUCH! Assassin Droid. No, you can't borrow my phone!
    aww.. but, I'm going to need a couple extra phones!
    ironass and Laura Knotek like this.
    03-27-2016 08:31 PM
  14. xocomaox's Avatar
    Nice phone, where does it drop?
    03-27-2016 08:35 PM
  15. dpham00's Avatar
    I don't disagree that the op woke up with it cracked, nor do I disagree with the fact that the op didn't drop it...

    It is possible that someone else in the house (or perhaps a burglar) played with it and dropped it.
    RTarson and Laura Knotek like this.
    03-27-2016 08:46 PM
  16. Almeuit's Avatar
    You say it was charging overnight but I am only seeing 66%. Was it on wired or wireless? If on wireless it could have possibly vibrated off the table or something (depending on the type of wireless pad).
    Laura Knotek likes this.
    03-27-2016 09:38 PM
  17. dpham00's Avatar
    You say it was charging overnight but I am only seeing 66%. Was it on wired or wireless? If on wireless it could have possibly vibrated off the table or something (depending on the type of wireless pad).
    but if it did, then he should have seen it fall to the ground - unless someone else in the house found it on the ground and put it back on the table.
    Laura Knotek likes this.
    03-27-2016 09:40 PM
  18. JohnnyBroccoli's Avatar
    I don't disagree that the op woke up with it cracked, nor do I disagree with the fact that the op didn't drop it...

    It is possible that someone else in the house (or perhaps a burglar) played with it and dropped it.
    A burglar? Come on now, get real.
    Sergiusz Jasper likes this.
    03-27-2016 09:43 PM
  19. dpham00's Avatar
    also, the damage isn't near the wireless coil or near the battery, or near the cpu...so it isn't really a overheat situation.
    03-27-2016 09:44 PM
  20. Vinman911's Avatar
    No way from charging, if anything the battery is in the back and the back would be damaged, not a corner of the phonoe. Most likely from a drop.
    gopinath15 and Tatt2014 like this.
    03-27-2016 10:08 PM
  21. wxman2003's Avatar
    Perhaps the OP is just angry that Samsung said no free replacement, so he/she posted as their way of getting back at Samsung to make it appear the S7 Edge has defects.
    Tatt2014 and Bridget Booth like this.
    03-27-2016 10:20 PM
  22. dpham00's Avatar
    A burglar? Come on now, get real.
    Still more believable than spontaneous cracking.
    03-27-2016 10:39 PM
  23. calgas's Avatar
    As I said, nobody dropped it. It was on a wireless charger all night, in a case, on my bedside table. This happened a couple of days ago, so the cracking has expanded. What possible good would it do me to post this on a forum?? I don't care if you believe it or not, this did happen. Personally I think it was a flaw in the gorilla glass that cracked because of the change of temperature....
    03-28-2016 05:20 AM
  24. calgas's Avatar
    Perhaps the "OP" is telling the truth....
    03-28-2016 05:26 AM
  25. calgas's Avatar
    And what's more, if you look at the tear down pics for the UK version, the cracking is over and near the heat pipe....
    03-28-2016 05:51 AM
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