1. Muhammad Ali1's Avatar
    I try to load an app sometimes and i have to toch 3 4 times to get it to work. Its just not responsive at times. Is it a normal problem with this phone and how can i fix it. Already tried hard reset but it didn't work. Should i take it back to Samsung for repair or something
    03-29-2016 11:10 AM
  2. B. Diddy's Avatar
    Welcome back! I noticed that your other post last year was about a similar problem with your Note 4. This suggests that some app you usually install might be contributing. Try booting into Safe Mode, which disables all 3rd party apps you installed--if the problem goes away, then you know something you installed is the culprit. The challenge then is to figure out which one. You usually have to uninstall apps one by one until the problem goes away. https://support.t-mobile.com/docs/DOC-24977
    03-29-2016 11:15 AM
  3. cardboard60's Avatar
    I try to load an app sometimes and i have to toch 3 4 times to get it to work. Its just not responsive at times. Is it a normal problem with this phone and how can i fix it. Already tried hard reset but it didn't work. Should i take it back to Samsung for repair or something
    When I bought the UAG case. I think it helped hold my hand away from the screen.
    It also kept my hand away from touching the buttons too.
    You can zoom in on what you are trying to touch. That will also help some.
    Good luck.
    03-29-2016 12:12 PM
  4. lterry913's Avatar
    If you are touching the edge portion with another part of your hand it will also cause this problem. A case helps to keep my hand off the edge.
    B. Diddy likes this.
    03-29-2016 06:07 PM
  5. anon(607340)'s Avatar
    If you are touching the edge portion with another part of your hand it will also cause this problem. A case helps to keep my hand off the edge.
    This.

    The palm touches are definitely the culprit, at least for me.
    03-29-2016 06:20 PM

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