1. AC Question's Avatar

    I've been getting the "unfortunately, software update has stopped" message ever since I got my S7 Edge yesterday. I disabled "download updates automatically" but I will still get the message. If I click on "download updates manually" I will also get the same message.

    I tried factory reset the device but the issue persists. I also found out there are two software updates in the application folder - version 3.1.12 (can force stop & clear data) & version 1.1.67 (can't disable, force stop, or clear data). I don't know if there is anything to do with those two applications, but I did try to clear data and force stop the first update though I would still get the message.

    Does anyone know what the problem is? The phone is running on 6.0.1 android Marshmallow

    (P.S The only thing I've done is restoring my apps from my previous Xperia Z3 through CM backup)

    Thank you!

    03-30-2016 07:11 PM
  2. tiniey dj's Avatar
    Same thing here..ive bought my s7 edge on tuesday..also got the same problem here..how you got it done??where are you from??
    03-31-2016 04:06 AM
  3. madgalaxy's Avatar
    I have this issue as well, anyone find a solution. I tried Kies, but the S7 is not supported by Kies.
    04-11-2016 05:13 PM
  4. clintw22's Avatar
    Try smart switch? I think they may have a updater on there.
    04-11-2016 07:16 PM
  5. Digitalral's Avatar
    I'm stuck at restoring my device. it will not go beyond 44% using the Smart Switch app.
    Any suggestions?
    04-12-2016 04:29 AM
  6. Jayjit Biswas's Avatar
    We are getting updates now

    Posted via the Android Central App
    Attached Thumbnails Samsung Galaxy S7 Edge cannot update Unfortunately, software update has stopped. What is the problem?-79642.jpg  
    04-12-2016 12:04 PM
  7. Jayjit Biswas's Avatar
    Update gives butterly smooth feeling. 165 MB update for India. Camera improved a lot plus edge panel

    Posted via the Android Central App
    04-12-2016 03:31 PM

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