1. Thomas Gruver's Avatar
    About once a week I have to keep reading putting all of my contacts into the people's edge so in effect by Peoples edge is in fact losing the people :-)

    Anybody else seeing this?

    Posted via the Android Central App
    greg-tta and Nmarsha11 like this.
    04-02-2016 10:03 AM
  2. LanceAllan's Avatar
    No... Sorry just checked same as the first day I set it up

    Sent from my Adamantium™ S7 edge
    04-02-2016 10:10 AM
  3. dpham00's Avatar
    No problems here.
    04-02-2016 10:14 AM
  4. Shane Kelley's Avatar
    Yes! I'm so happy someone else is reporting this as a problem! My contacts disappear from the People Edge app within 1-2 hours though

    This is my first Android phone ever, and I'm loving what I see so far, but man this problem is bugging me to no end. I can't figure out what's going on. I contacted Samsung support and all they could suggest was resetting all the apps, which I did. No change.

    So, out of the box on this device, I've got this People Edge issue.

    Anyone with any ideas on what might be causing this?
    04-08-2016 08:16 PM
  5. Shane Kelley's Avatar
    Hey Thomas, I may have fixed this problem by trying to sort out something else. Maybe this will help you?

    First, it's worth noting that when I first set up my phone, I installed Microsoft Outlook and through that app my Outlook.com account was added to the phone. Coming from a Lumia, I'm already invested in the Microsoft ecosystem of apps for Office and mail, so I was only planning on using this for my mail, calendar, contacts, etc. I was NOT using the Samsung Email or Calendar apps, but I was using the Contacts app (which was set to be in sync with Outlook, my Comcast account, and my work account (which is Office365 based).

    It's the above set up where I was adding favorite contacts to the People Edge app, and which would disappear after an hour or two.

    Because Outlook doesn't sync with the Samsung Calendar app, and because you can't set the Outlook Calendar as the default, I decided to remove Outlook and try using the Samsung Email and Calendar apps for awhile, see if they were worth keeping. To do this, I removed my Outlook.com account from Settings/Accounts, removed Outlook as a phone administrator from Settings/LockScreenSecurity/OtherSettings, then uninstalled the Outlook app.

    Adding my various accounts directly through the Samsung Email app (and by extension having them sync to Calendar and Contacts), I immediately noticed that my contacts were present in a more 'complete' state - all contact pictures came over, etc. That wasn't the case before. I've added five contacts to the People Edge app since that change, and as of right now (more than 12 hours) they are still there. So, I've at least gotten past the 1-2 hour mark, but I've got no idea if this is permanently fixed or if it will happen in a few days, weeks, etc.

    I also can't confirm what step here actually fixed the problem:
    - Maybe contacts in sync from Outlook app don't play nicely with People Edge?
    - Maybe the contacts were in a bad state from when they were first added, and it has nothing to do with Outlook being on the phone?
    - Maybe adding the accounts outside of Outlook makes a difference?

    I'm going to live with these apps for a bit to see if I miss Outlook vs having the Calendar integration be cleaner, but either way, I figured some of the above may help you out. Good luck!
    Thomas Gruver, st1cky and pvcleave like this.
    04-09-2016 08:23 AM
  6. st1cky's Avatar
    This appears to have also solved my problem of my newly added favorites to my speed dial page disappearing every few hours. Will also be adding contacts to the people edge app now that this problem has been resolved. Thanks!
    05-05-2016 08:46 PM
  7. Jandoraa's Avatar
    Make sure that the contacts you put on the edge panel are Google contacts. I had 2 of the 5 edge panel contacts that would disappear. I found that if I unlinked the yahoo, Outlook, etc, and added the 2 back with only their Google profile then they stayed. I went back to the actual contacts page,linked the outlook profiles to the Google profile of those 2 contacts and they still stayed in place.
    06-01-2016 01:56 AM
  8. Tim Banting's Avatar
    About once a week I have to keep reading putting all of my contacts into the people's edge so in effect by Peoples edge is in fact losing the people :-)

    Anybody else seeing this?

    Posted via the Android Central App
    Same thing happening to me on my S7 Edge
    06-22-2016 02:09 AM
  9. MrPragmatic's Avatar
    When I use the google mail client, my Hotmail contacts don't come over at all, it uses IMAP and only does email. How did you add it?
    07-29-2016 11:51 AM
  10. pvcleave's Avatar
    Thanks, this fixed my contact photo issue. Hopefully, it fixes my contacts staying on the edge. It had been working until I reset my phone. I did not setup Samsung mail this time. It is such a pain to reset the phone, not like a Lumia, where everything comes back and just starts working.


    My problem was fixed simply setting up Samsung mail. I did not need to get rid of Outlook.
    08-18-2016 01:05 PM
  11. Vip Shah's Avatar
    Shane Kelly, I have a question. I come from Microsoft Lumia 950 phone, too. I used Outlook.com (Hotmail.com) account as my primary account. So, in your steps, you said you removed Outlook app, Outlook.com account and then added "all" accounts through Samsung Email and Calendar app and you were able to fix the issue... Question: when you say "all" - does that include your Outlook.com (hotmail.com) account, too? Because while having Outlook app, I am not able to add my Hotmail.com account to Samsung Calendar app. It fails.

    Please clarify.
    Nmarsha11 likes this.
    02-18-2017 06:56 PM
  12. B. Diddy's Avatar
    @Vip Shah, see response in your other thread: http://forums.androidcentral.com/sam...ml#post5683014
    02-19-2017 01:04 AM
  13. ccalberti's Avatar
    I have exactly this setup on a new Note 8 - using Outlook app and my Office 365 exchange accounts for calendar and contacts and email. It works well for everything other than People Edge, so I'll probably live with the setup as is. I do sync with the Contacts App, but it does not make a difference with the People Edge problem. Part of the reason I abandoned the iPhone ecosystem for the Edge was the hope that Outlook would work better, yet I find that there are similar problems like this, which I also had on the iPhone.
    09-20-2017 09:09 AM
  14. vincentwansink's Avatar
    My problem was fixed simply setting up Samsung mail. I did not need to get rid of Outlook.
    That solved it for me as well. Not sure why, but who cares! Thanks!
    09-21-2017 05:41 PM
  15. Jamie Buchanan's Avatar
    I had the same problem and believe I found a solution that worked for me. I have the Outlook app and it is set to sync contacts. I noticed under the default contacts app there were 2 accounts related to my outlook account. One was an Exchange Activsync and the other just said outlook. I disabled syncing of the Exchange Activesync one and now the contacts seem to stay on the People Edge. I tested creating and editing contacts from within the Contacts app and from within the Outlook app and from Outlook on my PC and everything seemed to sync just fine including emails and calendar. I'm curious to see if other people have the same setup and if this works for them.
    09-17-2018 10:46 AM

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