1. demarco5's Avatar
    top right corner of the verizon s7 edge, looks like 4 different colors, about 8 dead pixels
    called verizon i have to ship to samsung for them to repair it in 9-11 days including transit time
    didnt want to do a refurbished from verizon
    sucks
    Attached Thumbnails just had 8 dead pixels pop up this morning-20160403_121242.jpg  
    04-03-2016 10:53 AM
  2. demarco5's Avatar
    now that i think about it, i gotta get a box, go to UPS, ship it, probably wait longer then 9-11 days and go back to my s5......maybe i should just do the certified like new one???? UGH!
    04-03-2016 11:07 AM
  3. LanceAllan's Avatar
    I probably would haven't been out that long...

    Sent from my Adamantium™ S7 edge
    04-03-2016 11:15 AM
  4. MartinMPL's Avatar
    Did you try the app Dead Pixel Detect and Fix? Worth a shot, sometimes they just get stuck...

    By the way, is there anyway to view the attached pics on Chrome for Android? It's driving me mad!
    04-03-2016 01:35 PM
  5. jpdaballa's Avatar
    Did Verizon confirm that it would be a refurbished or Certified phone? This phone is still very new I doubt they would be able to replace it with anything other than brand new.

    Posted via the Android Central App
    04-03-2016 01:40 PM
  6. demarco5's Avatar
    Tried the dead pixel app it didn't work. Verizon confirmed it would be a certified pre-owned... Their words were "it would probably just be someone that didn't like their phone in that 14 day period"... Brutal
    04-03-2016 02:07 PM
  7. brava27's Avatar
    Daaaaamn Daniel
    04-03-2016 02:23 PM
  8. recDNA's Avatar
    top right corner of the verizon s7 edge, looks like 4 different colors, about 8 dead pixels
    called verizon i have to ship to samsung for them to repair it in 9-11 days including transit time
    didnt want to do a refurbished from verizon
    sucks
    Can't you just return the phone?
    04-03-2016 04:06 PM
  9. demarco5's Avatar
    got it release day, the 14 day return period has passed
    04-04-2016 08:20 AM
  10. Malek J's Avatar
    I got a few dead pixels on my screen and it's been 20 days but they told me I got 30 days to exchange it since it's DOA. the only problem it's out of stock everywhere and I can't get an exchange anywhere.
    04-05-2016 03:23 AM
  11. demarco5's Avatar
    I got a few dead pixels on my screen and it's been 20 days but they told me I got 30 days to exchange it since it's DOA. the only problem it's out of stock everywhere and I can't get an exchange anywhere.
    who told you 30 days?
    04-05-2016 08:17 AM
  12. Malek J's Avatar
    I'm not sure where you bought your phone from but I got mine from telus in Canada. Basically it's 15 days to return or exchange and 30 days if the device is defective. Since I couldn't find one in stock, they offered to send me one even after the 30 day mark. I've been talking to customer service every other day and they finally found a solution.
    04-06-2016 04:42 AM

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