1. AC Question's Avatar
    The volume control button to increase the volume works however the decrease button does not. I just purchased this phone about two weeks ago.
    04-05-2016 11:57 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! See if the problem goes away in Safe Mode: https://support.t-mobile.com/docs/DOC-25053. If it doesn't, then the phone is defective. Bring it back to the store and ask for an exchange. If they can't help you, contact Samsung for warranty repair/replacement.
    04-05-2016 01:46 PM
  3. terrain's Avatar
    If it still does it in safe mode it does not necessarily mean phone is defective.. it still could easily be software. I have had two 7E's and one had a home button issue and factory re-set fixed it. I would try a factory re-set before going back to store ...
    B. Diddy likes this.
    04-05-2016 02:28 PM
  4. B. Diddy's Avatar
    True, that's worth a try. Could also consider reinstalling the stock firmware as well: http://forums.androidcentral.com/amb...interface.html
    04-05-2016 09:57 PM

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