08-15-2018 12:54 AM
58 123
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  1. tribbleorlfl's Avatar
    I mentioned this back in June in a similar thread http://forums.androidcentral.com/sho...d.php?t=696072, but my S7 edge BT issues, along with dealing with Samsung, Verizon and Toyota have been an ongoing ordeal for several months now.

    To summarize:
    > Have a '14 Toyota PriusV. My LG G3 and my wife's Iphone 6 have always made calls and streamed music flawlessly iver the system.
    > Got the S7 edge in April. From out of the box, the BT wouldn't stay connected to the BT in my car. It will connect for about 30 seconds to a minute and just drop. The phone still shows it as connected to my car but my car indicates there are no BT devices available.
    > Took my car into the Toyota dealership, they replaced the whole radio under warranty. Didn't solve the issue.
    > Took the phone to Verizon. While I demonstrated the effect, they couldn't process a warranty claim because the phone worked with an in-store speaker and their test diagnostic showed the BT as functioning properly.
    > Went back to Toyota, who then spoke to a corporate Master Technician. They indicated this was a "known issue" with newer Samsung phones and not the Toyota system. Sent me back to Verizon to see if they had a software update.
    > Spoke w/ someone else at Verizon who did similar digging and found some kind of internal note or document saying it was a Samsung issue and they could do nothing until Samsung provided a software update to push OTA. Sent me to Samsung.
    > Made several calls to Samsung Tech Support. I did everything they asked me: Power On and Off, Force Close the BT, Delete pairing and repair, Factory Reset, Reflash the software at the Samsung kiosk in Best Buy. None solved the issue.
    > Had me send the phone in to the TX repair center. (All the while, I had to buy a used S5 since neither Samsung or Verizon have a loaner program while a device is being repaired. Coincidentally, even after installing the Marshmallow OTA update, BT on this S5 works fine in my car).
    > After almost 2 weeks, got the phone back indicating the software had been reinstalled and the phone passed BT tests. Surprise, it didn't resolve the issue.
    > Called Customer Support back, they wanted me to send it back to TX. When I said that was unacceptable (since the repair center failed to fix it the first time), I was elevated to "Executive Customer Support" who authorized a device replacement. Said it would take 7-9 business days to receive my replacement. Of course, I wasnt confident this would solve the issue as it seems like the problem is in the software itself and not the device
    > This time came and went, called back to find out where my replacement was. Was told they'd get to the bottom of it with the department that processes replacements.
    > Heard nothing back (again) for several days, called them back. Interestingly, while the rep was researching my replacement, he told me he had heard about this issue before and that it was bc the edge uses BT 4.0 and has compatability issues with prior BT standards. This is the first time in the 10+ calls I've had w/ Samsung where they even acknowledged any problems with the BT.
    > I was transferred to someone else who said the reason for the delay was they had no available stock to replace it with. A phone that's been out for 6 months and with adequate stock in every local store, the manufacturer of said device doesn't have any. They said it could take a month or more to get more from the overseas factory.
    > Last week, they suddenly called me to inform me that they no longer will have inventory and that they will be regunding me the purchase price of the phone.

    I can't believe this whole process over a "flagship" phone that should have been 100% functional out of the box. They have no seeming way to talk to actual engineers to explain or log the problems.
    09-05-2016 11:32 AM
  2. torbach1's Avatar
    I mentioned this back in June in a similar thread http://forums.androidcentral.com/sho...d.php?t=696072, but my S7 edge BT issues, along with dealing with Samsung, Verizon and Toyota have been an ongoing ordeal for several months now.

    To summarize:
    > Have a '14 Toyota PriusV. My LG G3 and my wife's Iphone 6 have always made calls and streamed music flawlessly iver the system.
    > Got the S7 edge in April. From out of the box, the BT wouldn't stay connected to the BT in my car. It will connect for about 30 seconds to a minute and just drop. The phone still shows it as connected to my car but my car indicates there are no BT devices available.
    > Took my car into the Toyota dealership, they replaced the whole radio under warranty. Didn't solve the issue.
    > Took the phone to Verizon. While I demonstrated the effect, they couldn't process a warranty claim because the phone worked with an in-store speaker and their test diagnostic showed the BT as functioning properly.
    > Went back to Toyota, who then spoke to a corporate Master Technician. They indicated this was a "known issue" with newer Samsung phones and not the Toyota system. Sent me back to Verizon to see if they had a software update.
    > Spoke w/ someone else at Verizon who did similar digging and found some kind of internal note or document saying it was a Samsung issue and they could do nothing until Samsung provided a software update to push OTA. Sent me to Samsung.
    > Made several calls to Samsung Tech Support. I did everything they asked me: Power On and Off, Force Close the BT, Delete pairing and repair, Factory Reset, Reflash the software at the Samsung kiosk in Best Buy. None solved the issue.
    > Had me send the phone in to the TX repair center. (All the while, I had to buy a used S5 since neither Samsung or Verizon have a loaner program while a device is being repaired. Coincidentally, even after installing the Marshmallow OTA update, BT on this S5 works fine in my car).
    > After almost 2 weeks, got the phone back indicating the software had been reinstalled and the phone passed BT tests. Surprise, it didn't resolve the issue.
    > Called Customer Support back, they wanted me to send it back to TX. When I said that was unacceptable (since the repair center failed to fix it the first time), I was elevated to "Executive Customer Support" who authorized a device replacement. Said it would take 7-9 business days to receive my replacement. Of course, I wasnt confident this would solve the issue as it seems like the problem is in the software itself and not the device
    > This time came and went, called back to find out where my replacement was. Was told they'd get to the bottom of it with the department that processes replacements.
    > Heard nothing back (again) for several days, called them back. Interestingly, while the rep was researching my replacement, he told me he had heard about this issue before and that it was bc the edge uses BT 4.0 and has compatability issues with prior BT standards. This is the first time in the 10+ calls I've had w/ Samsung where they even acknowledged any problems with the BT.
    > I was transferred to someone else who said the reason for the delay was they had no available stock to replace it with. A phone that's been out for 6 months and with adequate stock in every local store, the manufacturer of said device doesn't have any. They said it could take a month or more to get more from the overseas factory.
    > Last week, they suddenly called me to inform me that they no longer will have inventory and that they will be regunding me the purchase price of the phone.

    I can't believe this whole process over a "flagship" phone that should have been 100% functional out of the box. They have no seeming way to talk to actual engineers to explain or log the problems.
    What a mess. That is absolutely terrible customer service. Sorry you've had to go through all that. While I doubt this suggestion is something you haven't tried, or that it will fix this, I was seeing similar issues with my Nexus 6P on Android N. I tried a lot of similar things including a hard reset to no avail. Then I read on a Reddit thread and tried disconnecting/forgetting all connections on both sides, then booting into safe mode, and connecting while in Safe Mode.

    Then restarting in normal mode, and that sorted it out. No idea why, and my car's Bluetooth system is a 4.0/4.1 system, so this is a real shot in the dark, but given how much else you've tried, this is a relatively easy thing to try.
    09-05-2016 12:38 PM
  3. jssaia01's Avatar
    I have the same issue with my S7 in and my Toyota Camry Entune. no one is willing to take responsibility for this mess. This has gone on for 3 years and of course my car warranty is up. Luckily my phone is still under warranty but I've lost my patients and unfortunately I may need to switch to an IPhone (ugh) Iphones work flawlessly in my car.
    09-06-2016 08:27 AM
  4. tribbleorlfl's Avatar
    What a mess. That is absolutely terrible customer service. Sorry you've had to go through all that. While I doubt this suggestion is something you haven't tried, or that it will fix this, I was seeing similar issues with my Nexus 6P on Android N. I tried a lot of similar things including a hard reset to no avail. Then I read on a Reddit thread and tried disconnecting/forgetting all connections on both sides, then booting into safe mode, and connecting while in Safe Mode.

    Then restarting in normal mode, and that sorted it out. No idea why, and my car's Bluetooth system is a 4.0/4.1 system, so this is a real shot in the dark, but given how much else you've tried, this is a relatively easy thing to try.
    Yes, I removed the pairing both on the phone and in the car. However, establishing the connection while in Safe Mode is not something I have tried. Didn't even know it had a safe mode! Thanks for the suggestion, I will try it after work.
    09-07-2016 01:54 PM
  5. Erik Milkman's Avatar
    I have the same problem with my Beats Studio Wireless headsets
    09-15-2016 09:53 AM
  6. shravanpn7's Avatar
    I didnt try the safe mode yet but when I disabled "Contacts & Messages sync/access", it stopped dropping. My assumption is that, either the contact list is too large or messages too huge to sync with the car? but I am not sure. I didnt have any trouble with my old S7 edge but i got a replacement S7edge and it was having this BT drop issue and disabling Contact/Messages Sync resolved this.

    To disable contact/message sync:
    1. Go to settings
    2. Bluetooth
    3. Select settings icon on right side of your car BT
    4. Toggle Contact Sharing & Message Access to OFF
    5. Reconnect
    10-17-2016 11:49 AM
  7. Shinigami Mai's Avatar
    Make shure there is not a companion app for your hardware that is overrideing the stock Bluetooth functions either check those settings or uninstall that app this is what i fond to be the issue in a majority of the cases.
    10-17-2016 12:22 PM
  8. Danfamousali's Avatar
    My S7 edge connects to my car with no problems and works fine. However, after a while it disconnects for no apparent reason. Sometimes it will reconnect for a while but after a time it will not connect at all.
    This never happened with my Note 3 in the same car and my work BlackBerry also works fine.
    I've tried stopping Bluetooth, both controlled and forced, clearing the cache, clearing the cache partition, a factory reboot, forgetting all pairing from both sides, still no luck.
    I've noticed that it will stay connected as long as I'm playing music from the phone to the car, but when the music stops it disconnects.
    I've tried adding it as a trusted device, in case that makes a difference but it does not.
    Attached Thumbnails Samsung Galaxy S7 Edge bluetooth keeps disconnecting from car-screenshot_2018-08-15-00-36-56.jpg  
    08-15-2018 12:54 AM
58 123

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