1. Mari Alila's Avatar
    As many here I had a problem with the fingerprint and the backup password. Now the phone reset itself and doesnt recognize my google account. The phone is new and as soon as I got it working, there was a system update and after that I encountered the problems. I signed in with the Google account in the beginning but not sure if the phone was synced. Is there anything I can do?
    04-15-2016 03:05 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What do you mean that the phone doesn't recognize your Google account? Is this right after the factory reset, where it's asking you to input the Google username and password of the account that was on the phone prior to the reset? Did you change your Google password online before the factory reset? If you did, then you have to wait 72 hours before you can try logging back into the phone.
    04-16-2016 03:25 AM
  3. Mari Alila's Avatar
    Yes, that's what I meant. It just asks me to sign in with the owners account but doesnt recognize it. I will try after 72 hours, thank you

    Posted via the Android Central App
    04-16-2016 03:27 AM
  4. Mari Alila's Avatar
    Thanks for the advise, worked perfectly and only took 24h

    Posted via the Android Central App
    B. Diddy likes this.
    04-16-2016 04:32 PM
  5. 06081976's Avatar
    I had reset my s7edge and since then amnot able to login usingmy gmail id .. it says the following

    #this device was reset to continue sign in with google account that was previously synced on this device "

    my password and mail id is correct .. pls help
    10-21-2016 01:47 PM
  6. Ashley Randall1's Avatar
    I read this thread am having same issues. I have now waited the 72hrs and my Edge still will not accept my google password. I contacted Samsung directly here was their reply.

    "We are sorry to hear that you have experiencing these issues with your device. We value you as a Samsung user. The issue you are having is not covered our warranty Have a great day."

    What can I do?
    11-16-2016 09:39 AM
  7. VTrish's Avatar
    I have the same issue after factory settings reset.

    The device and all my other devices activity are visible in my Google account. At the same time the phone keeps rejecting the account.
    12-12-2016 02:40 PM
  8. ahungv10's Avatar
    Sorry for resurrecting this thread.

    We bought a brand new Galaxy S7 Edge just last week for my mom. At one of the set up pages where it asked my mom to enter her google account, my mom said she couldn't remember the password. Without any knowledge of this 72 hours lock out period, we foolishly just clicked the "forgot password" link on the phone and successfully reset the password. We know the password was reset successfully because we received an email on a laptop computer from Google telling us that the password has been updated and that a new Samsung device tried to log on to her Google account. Then the phone screen prompted a message to say that the password has been change and need to wait 24 hours before we can try to set up the phone again. We have since waited for 4+ days, and we still cannot log in with the new password and the same message with the 24-hour requirement keeps showing up.

    My question is, should my mom try to enter her old password (the one that she couldn't remember, but she probably can keep trying different passwords that she previously had used until one hits) or should she keep trying to log on with the newly created password? My second question is, my mom probably has been constantly trying to log on within the 24 (or 72) hours waiting period, does it cause an issue for the waiting period clock to keep recycling?

    Any help is appreciated.
    05-25-2017 05:34 PM
  9. B. Diddy's Avatar
    @ahungv10, see response in your other thread: http://forums.androidcentral.com/gen...ml#post5828248
    05-25-2017 09:12 PM
  10. Babygirlbih69's Avatar
    I'm having same problem as everyone else, I contacted google they said I had too many devices connected to the one email so it would need cleaned up then proceeded to say that it would cost me 50$ too clean my Gmail so that I could connect my Gmail to my Galaxy S7....
    This is very frustrating, please help. I cannot connect my Gmail account to my galaxy S7!
    08-11-2017 06:18 PM
  11. B. Diddy's Avatar
    Welcome to Android Central! I highly doubt Google would charge you money to "clean your Gmail." Are you sure you were talking to an official Google representative?

    What do you mean by "too many devices connected to one email"?
    08-12-2017 01:20 AM
  12. Loopytammy's Avatar
    I received an update on Samsung Galaxy S7 Edge on Wednesday, after the update it said i could not use my finger print recognition and i had to put my pattern in, so i put my pattern in (which is correct as i have it written down) and it kept saying incorrect pattern. I took my phone into my phone providers shop and they said the only thing they could do is a factory reset which i agreed to, what they did not tell me is that doing that would freeze me out of my phone for 24hrs before i could try getting into my phone, it has been 3 days so far and i have tried to put my google account name and password in and it is not recognising it. I have no idea what to do now or where i go from here and i sure as hell cannot afford a new phone. Any advice please?
    08-18-2017 05:22 PM
  13. B. Diddy's Avatar
    Any advice please?
    Are you the OP of this thread, or someone else? Just wondering if you're elaborating on the original post, or if this is a different issue altogether.

    The 24 hour lockout is only if you change your Google password, not if you do a factory reset of your phone. Did you change your Google password around the same time you reset the phone?
    08-19-2017 04:35 AM
  14. Loopytammy's Avatar
    I am someone else with similar issues to everyone else. The password has not been changed for over 12 months so i cannot understand why I am having these issues. The factory reset was done by my service provider but it has triggered the 24 hour lockout. All originated from an software update.
    08-19-2017 04:51 AM
  15. B. Diddy's Avatar
    Show us the screen you see when you try to get into your phone: http://forums.androidcentral.com/gen...d-central.html. Is it asking you for a Google account and password? Did you get this phone brand new, or was it used or refurbished?
    08-19-2017 01:59 PM
  16. McKenze Loch's Avatar
    I bought an s7 edge off of a friend. They had reset the phone and I tried my email on it and it says that it is unable to login because the password was changed. How can I completely reset the phone like it was brand new?
    09-08-2017 05:23 PM
  17. McKenze Loch's Avatar
    I bought one from a friend, he had reset it and I tried using my own email but it said my password had been changed previously. The whole thing was reset. So I'm confused. Can you help?
    09-08-2017 05:25 PM
  18. dickhead2's Avatar
    Sorry for resurrecting this thread.

    We bought a brand new Galaxy S7 Edge just last week for my mom. At one of the set up pages where it asked my mom to enter her google account, my mom said she couldn't remember the password. Without any knowledge of this 72 hours lock out period, we foolishly just clicked the "forgot password" link on the phone and successfully reset the password. We know the password was reset successfully because we received an email on a laptop computer from Google telling us that the password has been updated and that a new Samsung device tried to log on to her Google account. Then the phone screen prompted a message to say that the password has been change and need to wait 24 hours before we can try to set up the phone again. We have since waited for 4+ days, and we still cannot log in with the new password and the same message with the 24-hour requirement keeps showing up.

    My question is, should my mom try to enter her old password (the one that she couldn't remember, but she probably can keep trying different passwords that she previously had used until one hits) or should she keep trying to log on with the newly created password? My second question is, my mom probably has been constantly trying to log on within the 24 (or 72) hours waiting period, does it cause an issue for the waiting period clock to keep recycling?

    Any help is appreciated.
    my s8 has the same problem I did a factory reset after I forgot my pin now can't get passed the Google sign in page even using the password I used first time , i even checked my google home page for old passwords ,I tried been using the forgot password prompt I've done a 24 hr and 72 hr retry period still get tge same run arround from Google so I'm taking it to a samsung shop so they can do a reset for me and reload the software
    10-20-2017 12:42 PM

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