1. empty9091's Avatar
    Can anyone explain why I'm getting these colours on my screen which change depending on which app I'm using its not as noticeable on led photo but I like cinema screen setting. It comes and goes when it likes I've done all screen tests and is fine so thinking it's a software problem?

    Posted via the Android Central App
    04-18-2016 08:25 AM
  2. B. Diddy's Avatar
    Could you show us some screenshots of what you mean? http://forums.androidcentral.com/amb...d-central.html
    04-18-2016 01:25 PM
  3. bsteppuhn's Avatar
    Is it when your in bright light? I've noticed my adaptive screen if I'm in the sun and a shadow crosses the screen it adapts

    Posted via the Android Central App
    04-18-2016 02:04 PM
  4. empty9091's Avatar
    It's strange so I checked and updated the software this morning. I didn't think it was hardware related with the module tester I tried and it done it once more after couple restarts. Started this morning until it sorted itself eventually after the update

    Posted via the Android Central App
    Attached Thumbnails colours on my screen-5454.jpg  
    04-18-2016 03:38 PM
  5. empty9091's Avatar
    ....

    Posted via the Android Central App
    Attached Thumbnails colours on my screen-5456.jpg  
    04-18-2016 03:45 PM
  6. empty9091's Avatar
    ..3

    Posted via the Android Central App
    Attached Thumbnails colours on my screen-5455.jpg  
    04-18-2016 03:46 PM
  7. Kevin OQuinn's Avatar
    It's strange so I checked and updated the software this morning. I didn't think it was hardware related with the module tester I tried and it done it once more after couple restarts. Started this morning until it sorted itself eventually after the update

    Posted via the Android Central App
    So the OTA resolved the issue for you?
    04-18-2016 04:34 PM
  8. empty9091's Avatar
    So far yes but the update was for wifi calling and a few bug fixes I believe. Don't understand why a screen would do that especially being brand new

    Posted via the Android Central App
    04-20-2016 02:16 PM
  9. t11rmh's Avatar
    Looks like a defective screen to me. You should have it replaced.

    Posted via the Android Central App via a kicking Gold Galaxy S7 Edge.
    04-20-2016 02:44 PM
  10. Gator352's Avatar
    So far yes but the update was for wifi calling and a few bug fixes I believe. Don't understand why a screen would do that especially being brand new

    Posted via the Android Central App
    Yes. I would see about an exchange. Don't want the phone doing that again in 3 months....
    04-20-2016 04:29 PM
  11. empty9091's Avatar
    Okay who shall I contact Samsung or my service provider?

    Posted via the Android Central App
    04-20-2016 05:06 PM
  12. Mi Lindo Pulgoso's Avatar
    Empty 9091
    I had the very same problem. It happened right after i used my s7 with the VR. I called Samsung directly. They emailed me the prepaid postage and now, after five days is on the way back to me. See below for the details given to me by samsung.

    DISCOLORATION

    Problem found:
    LCD BLANK/SEG. MISSING/LINES - NO VIBRATION - PROCESS PART REPLACEMENT

    Solution:
    REPLACED LCD - REPLACED COMPONENT - REPLACED COSMETIC


    Good luck to you. Back up all your documents and do not send your sd card or your sim card.
    B. Diddy likes this.
    04-20-2016 06:05 PM
  13. B. Diddy's Avatar
    Okay who shall I contact Samsung or my service provider?

    Posted via the Android Central App
    How new is the phone? Your carrier will usually replace the phone directly if it's been less than 2 weeks, but this can vary with the carrier, and the store reps may also be able to use their own discretion. So try bringing the phone to the carrier store first and show them the problem (or pictures of the problem, if it currently seems resolved). If they can't or won't help, then contact Samsung support in your region of the world. Here's the US site: Contact Samsung Support
    04-20-2016 09:54 PM

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