You must have missed reading the warranty brochure...Really, I can't see it. But you've got a warranty for a year. This 14 day return thing is total B. S. What good is spending many hundreds of dollars on a product that no retailers back up? I'm having the same problem with verizon. Im a 24 year customer, 5lines, always bought my phones through them thinking that if something happens, they'll back me up. WRONG. I had no issues for the first 2 weeks, then my brand new galaxy S7 edge just didn't want to connect to data any more. Verizon technical support did a great job at helping me out. They tried everything including factory resets, new sim card. It just wouldn't work. So they determined it was a faulty phone. They said "we're sending you another phone as good as new" . NO FREEKING WAY. I. paid for a new phone. You want to send me a rephurb? Then you owe me some cash . They gave me the 14 day exchange crap. I explained to them that the 14 day exchange period, is for someone that doesn't like the phone they bought and want something else, not for a defective product. Well, im so frustrated, that I sold the phone to a local electronic repair shop, took the hit, and from now on I'll buy through either swappa or ebay where, at least , if you get a lemon, youve got ebay buyer protection. AND IT WORKS. so as my contracts run out at verizon, im slowly changing over to T-mobile. I realize that their policy is the same, but im going to buy my phones first. NEVER BUY AT A CARRIER. In dying to know how you make out. PLEASE keep us posted. Dont accept bull****. Good luck.
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This is pretty standard for smartphones, and consumer merchandise in general.