1. AC Question's Avatar
    I have set up my email and i have turned notifications on and sync schedule to auto but i still do not get notified of emails and they do not arrive in my invox until i got into the app and manually sync it. I have seen that it says in master sync has been disabled but i cannot find that on my phone to turn on
    05-06-2016 11:49 AM
  2. Rukbat's Avatar
    Settings/General/Accounts/Email/<your email account>/check the Sync Email box (tap it to put a checkmark in it).
    Mollytowle1 likes this.
    05-06-2016 10:33 PM
  3. Jim Burton's Avatar
    There is no General under settings
    07-11-2016 12:43 PM
  4. Javier P's Avatar
    There is no General under settings
    Hi Jim, welcome to the forums. Try in settings - accounts - more (top right).
    07-11-2016 12:50 PM
  5. Carol Britton's Avatar
    I just found it.
    It's Settings/Accounts/Email
    09-21-2016 05:11 AM
  6. Ell Ell's Avatar
    Syncing email on Samsung? It depends on the Samsung model you have.
    I have a Samsung Galaxy S7 Active. The instructions on the previous posts don't work on my phone.
    For the S7 Actives, there are different instructions.
    10-16-2016 03:30 PM
  7. Ell Ell's Avatar
    @ AC Question: .
    If you have an S7 Active, then let me know. Syncing emails depends on the Samsung model you have.
    10-16-2016 03:31 PM
  8. Larry2017's Avatar
    I have exactly the same problem and it just happened after 5 months of working well. How does one turn the master sync back on? I have a Galaxy 7
    11-12-2016 11:41 AM
  9. underway99's Avatar
    Open SETTINGS, then ACCOUNTS. Hit MORE in the upper right corner. If you see TURN ON AUTO SYNC, then your phone isn't synchronizing anything in the background. Turn it on and you should be good to go.

    When AUTO SYNC is disabled, then you don't get notifications because the device isn't looking for anything until you open a particular app.
    11-12-2016 01:54 PM

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