05-13-2016 02:50 PM
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  1. chickweedblur's Avatar
    Dropped mine from about 3 feet on driveway - minimalist case too and not a mark. Just lucky I guess!
    Feetobsessed likes this.
    05-08-2016 10:09 PM
  2. chanchan05's Avatar
    My point is when a consumer pays $800 for a phone and there are MULTIPLE reports of the screen cracking at nothing, some without even a drop occuring, there are design issues with the phone. Its simply not fair for Samsung to not back their product and do something to take care of paying customers.

    I get it, glass will break but there are many more instances of phones that withstand MUCH more abuse than cracking in your pocket. This isnt a consumer problem, this is a design flaw.
    Yours didn't crack in your pocket. You dropped it. People tried this with Apple before. They didn't win. What makes you think you will? You know buying it that the phone is glass. You obviously know glass breaks when handled improperly, as I assume you are far from an *****. Anyone can tell you that this won't hold in court. Manufacturers don't cover mishandling my the users as design flaw. It's user flaw.
    05-08-2016 10:23 PM
  3. RockyMin's Avatar
    I have my S7 Edge in a Otterbox Symmetry case since I got the phone. I've dropped it several times now and there's not a scratch on it. The Edge feature works fine too.
    05-09-2016 07:52 AM
  4. oneformula's Avatar
    i dropped my s7 edge while i was awaiting my ordered Otterbox to arrive. no damage or issues.
    05-09-2016 08:01 AM
  5. srikat's Avatar
    Reminds me of that law suit where some woman apparently sued a coffee company for not putting a sign on the cup that coffee is hot.

    What do you expect if you don't put a protective case on the phone and drop it? bounce like a ball?
    05-09-2016 08:20 AM
  6. oneformula's Avatar
    Reminds me of that law suit where some woman apparently sued a coffee company for not putting a sign on the cup that coffee is hot.

    What do you expect if you don't put a protective case on the phone and drop it? bounce like a ball?
    way off topic... but that lawsuit was legit. there were smoking guns in emails stating they knew that their coffee was significantly hotter than any other restaurants and that they knew of risks and injuries.
    05-09-2016 08:22 AM
  7. Jonnny4's Avatar
    I had the s6 edge with a Zagg HD Invisibleshield which was dropped on it's face at least 10 times never crack. I now have the s7 edge with the same screen protector and so far I haven't tested the new theory. Look, it's glass and when you drop glass and it hits something at the right angle it will break. So treat it well, be careful and protect it, or get the accidental warranty.
    05-09-2016 08:53 AM
  8. wlonsdale's Avatar
    So you dropped your phone and somehow that's Samsung's fault? I don't know of any phone that won't break if you drop it short of the Droid Turbo.
    05-09-2016 03:38 PM
  9. ArtificiallyYours's Avatar
    It should be mandatory to have a first party clear case in box with every purchase...
    05-09-2016 04:03 PM
  10. BOSSY TEXAS CHICK's Avatar
    I hope the era of flexible screens isn't after I'm too dead to enjoy it.
    "too dead" lol

    BTC
    crystinonfire likes this.
    05-09-2016 05:02 PM
  11. ScrewedbySamsung1972's Avatar
    Give it time, I have the same case. People arent understanding my point. I had an S3 that I dropped well over 100 times, NO CRACKS what so ever. This phone cracked with the simpliest of drops. Yeah yeah, its glass and it can crack, blah blah blah...Yes that is a true statement but all Im saying is the design of this phone IS FLAWED. Way too many reports of the phone cracking even without a drop. I feel Samsung could have done a better job than to make a design that is so exposed to a cracked screen and then add a $300 bill to fix it. This is an S7 model, not an S2....they should get better and better not worse...
    recDNA likes this.
    05-09-2016 05:04 PM
  12. ScrewedbySamsung1972's Avatar
    I expect an $800 phone WITH a Spigan case on it to not break with one drop. Thats my expectations of an $800 bill. Its not like I was playing basketball with the phone and by example my S3 hit the ground well over 100 times and never broke. It dropped every angle you could imagine and is STILL new looking.
    recDNA likes this.
    05-09-2016 05:07 PM
  13. ScrewedbySamsung1972's Avatar
    Its pretty clear most people havent yet experienced the frustration I have. As stated there are other sites of stories of this S7 Edge cracking by carrying it in your back pocket. Not dropping the phone at all. Hopefully you all will not go through what I just experienced.
    techwxy likes this.
    05-09-2016 05:09 PM
  14. DAS's Avatar
    I had an S3 that I dropped well over 100 times...
    Why are you dropping your phones so much? Since dropping your phone appears to be common place for you, it might be a good idea to either get the most rugged case on the market or stay clear of purchasing high-end phones.
    ShinyTop likes this.
    05-09-2016 05:20 PM
  15. Almeuit's Avatar
    Give it time, I have the same case. People arent understanding my point. I had an S3 that I dropped well over 100 times, NO CRACKS what so ever. This phone cracked with the simpliest of drops. Yeah yeah, its glass and it can crack, blah blah blah...Yes that is a true statement but all Im saying is the design of this phone IS FLAWED. Way too many reports of the phone cracking even without a drop. I feel Samsung could have done a better job than to make a design that is so exposed to a cracked screen and then add a $300 bill to fix it. This is an S7 model, not an S2....they should get better and better not worse...
    It is just designed differently. You can't compare a phone made back in the S3 days to now. In the S3 days it wasn't glass .. now it is. You have to take some account before making a purchase when this is the case.

    You're also welcome to the opinion of them doing a better job but they advertised the phone being glass right out of the gate so suing or anything of that nature isn't going to work. They didn't hide the fact it was glass or advertise it being smashed hard and dropped a ton like the Droid Turbo 2.
    05-09-2016 05:40 PM
  16. dpham00's Avatar
    Give it time, I have the same case. People arent understanding my point. I had an S3 that I dropped well over 100 times, NO CRACKS what so ever. This phone cracked with the simpliest of drops. Yeah yeah, its glass and it can crack, blah blah blah...Yes that is a true statement but all Im saying is the design of this phone IS FLAWED. Way too many reports of the phone cracking even without a drop. I feel Samsung could have done a better job than to make a design that is so exposed to a cracked screen and then add a $300 bill to fix it. This is an S7 model, not an S2....they should get better and better not worse...
    People complained about the plastic build of Galaxy devices... Now you have glass and people complain too... You can't really please everyone. I will agree that the s7 is easier to crack than the s3, but the s7 is a sleeker design. If they made it plastic like the s3 then people would complain too.

    If you want a phone that won't crack, get the x force which can handle a 900 foot drop without cracking the screen.
    Almeuit likes this.
    05-09-2016 05:46 PM
  17. recDNA's Avatar
    But perhaps glass back is a poor design choice? I see no advantage aesthetically nor practically. The curved choice IS an aesthetic one that makes a huge difference in appearance and one could logically argue it is worth the risk. That said, it is obvious that curved glass is delicate so it must be a risk you are willing to take. I think the s7 should be the same size so you have the option of a medium sized phone with a flat screen.. And a plastic back if I had my way.
    05-09-2016 05:47 PM
  18. Almeuit's Avatar
    But perhaps glass back is a poor design choice? I see no advantage aesthetically nor practically. The curved choice IS an aesthetic one that makes a huge difference in appearance and one could logically argue it is worth the risk. That said, it is obvious that curved glass is delicate so it must be a risk you are willing to take. I think the s7 should be the same size so you have the option of a medium sized phone with a flat screen.. And a plastic back if I had my way.
    Depends from person to person. Samsung was reacting to the majority -- and that was people complaining of ugly/cheap plastic phones. Most like the look now so you have to give or take somewhere. I wouldn't count it was a poor design choice since you cannot make every single person happy. To me stuff that is "poor design choice" is the iPhone antenna gate because the thing is meant to be a phone .. Have a dropped call simply by holding it in hand was a big flaw.
    05-09-2016 05:50 PM
  19. Kevin OQuinn's Avatar
    But perhaps glass back is a poor design choice? I see no advantage aesthetically nor practically. The curved choice IS an aesthetic one that makes a huge difference in appearance and one could logically argue it is worth the risk. That said, it is obvious that curved glass is delicate so it must be a risk you are willing to take. I think the s7 should be the same size so you have the option of a medium sized phone with a flat screen.. And a plastic back if I had my way.
    See my highlight. Yours is an opinion that I do not share. Neither do millions of others (presumably) that have bought and kept the phone.

    The phone is not rated to withstand one single drop. NOT ONE. If someone drops the phone and it does not crack then they should count themselves lucky.
    05-09-2016 05:57 PM
  20. recDNA's Avatar
    I agree that is worse... But I never heard any big demand for glass back. Most wanted metal imo but that screws up wireless charging. I never read a single post saying a glass back would make a phone look better... Until it happened. Once people BUY the phone many will defend anything about it.

    It's funny to say glass is so much nicer looking followed immediately by I wouldn't leave the store without a case!
    05-09-2016 05:58 PM
  21. Almeuit's Avatar
    I agree that is worse... But I never heard any big demand for glass back. Most wanted metal imo but that screws up wireless charging. I never read a single post saying a glass back would make a phone look better.
    They demanded a better looking phone.. And most agree it is better. Perfect? Nothing ever will be. Some want metal but then you can't have wireless charging. You could find a "flaw" in every design.. But it won't be a flaw to those who don't share that opinion.
    05-09-2016 06:00 PM
  22. recDNA's Avatar
    OK. I think most are speaking of the front of the phone. I think it is a gorgeous phone but the glass back would do nothing for me even it it weren't fragile. It reminds me of the volume buttons on the back of the LG phones. Different to be different. I was thrilled they got rid of them until I found out they also shrunk the G5 and put in a tiny battery. I look forward to a tougher design in the back of Sammy phones in the future.

    The glass back wouldn't stop me from buying the edge7 nor the Note 6 (which I intend to buy at this point). I am clumsy and prefer a more robust design but Sammy is by far the best Android has to offer so I will buy a good case and hope for the best.

    Just as some may have influenced Sammy to put a glass back on I hope to be among those to let it go as LG has let go of the silly back buttons.

    I love the looks of the edge 7 but I know I would break it so I am holding off for the note 6. If edge 7 had been plentiful the first week I would have one by now!
    05-09-2016 06:05 PM
  23. chanchan05's Avatar
    Give it time, I have the same case. People arent understanding my point. I had an S3 that I dropped well over 100 times, NO CRACKS what so ever. This phone cracked with the simpliest of drops. Yeah yeah, its glass and it can crack, blah blah blah...Yes that is a true statement but all Im saying is the design of this phone IS FLAWED. Way too many reports of the phone cracking even without a drop. I feel Samsung could have done a better job than to make a design that is so exposed to a cracked screen and then add a $300 bill to fix it. This is an S7 model, not an S2....they should get better and better not worse...
    Nope we see your point. But the S3 had plastic sides and back, which bends and absorbs impact better. Which is why Samsung stuck with plastic for so long. But you know what? People hated it. Enough that Samsung started losing customers at the S4 and S5 stages. Losing customers to Apple who made glass backed phones that were fragile, so much that it's a running joke that they came out of the box cracked (until the 4S I think. They started metal back in the 5). Samsung decided, hey most people don't care about fragile phones. They made a glass sandwich (S6) like the 4S because they can't use a metal back for wireless charging and won awards and had great sales. So yeah, newer phones are much more fragile externally because people want them to be pretty, not durable. Glass is really easy to break. You can't make them unbreakable, only shatter proof. But they're pretty.

    In your case, what I would not understand why you did not put your phone in a case, knowing full well that it is a fragile glass device. But actually Samsung thought of users like you to, hence they released the S6 and S7 Active phones. These are basically S6 and S7 whose bodies are built like tanks. Polycarbonate and rubberized to withstand shocks and falls. These things are military grade fall proof.

    Seens really you just bought the wrong phone. The S7 is not for a clumsy person who drops his phones hundreds of times.

    Edit: Regarding the give it time bit, yes given time people probably will break the phone, but they're unlikely to sue Samsung for it, like majority of the people here who responded to you and said that. It would be my fault if the phone breaks, and not Samsung. Besides, most people put their phones in cases anyway.

    Personally, my favorite Samsung back is the faux leather on the Note 4. No idea why Samsung didn't go with that though. So I put the OEM leather back case on my Edge. 😊
    05-09-2016 06:08 PM
  24. dpham00's Avatar
    For those who want a more rugged s7, then Samsung will make a s7 active.

    But like the s6 and s6 active, I am guessing that the active model sales numbers would be a very tiny fraction of what the regular s6 model is.

    Samsung did market research before hand... And determined that a sleek compact design would sell way more than a rugged design.
    05-09-2016 06:33 PM
  25. SophiaPetrillo's Avatar
    No one buys a glass phone expecting it to go through hell and back and come back unscathed. You said you dropped your S3 over 100 times, but you fail to recognize that that phone was half plastic. The S7 is not even remotely plastic. Dropping it once is chancy, but dropping it repeatedly pretty much guarantees that it's going to break. You just happened to be unlucky with the first drop. You want to sue Samsung over something that should be common sense? You should have bought a heavy duty case, since it's evident that you are the most careless person on the face of the Earth. Next thing you know, you're going to shoot yourself in the foot and say, "I'm going to sue (insert gun company here) because my gun went off when I pulled the trigger". Puh-lease.
    05-09-2016 06:38 PM
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