1. Donald M's Avatar
    Hello I have a galaxy s7 edge and for some reason I cannot preview music anymore on the play store every time I try to preview a song a little triangle with red line going through it comes up and there is no sound from the song or anything.

    I have forced stop the Google play store and cleared the cache for the app itself.

    Attached is the picture of the icon that comes up when trying to preview a song.

    Some one help me
    Thanks

    Posted via the Android Central App
    Attached Thumbnails Google play store music preview-1845.jpg  
    05-20-2016 09:41 PM
  2. decarlo4's Avatar
    I get that same error. Glad to know it isn't an isolated event. HELP
    05-21-2016 08:22 AM
  3. Donald M's Avatar
    Yeah it's weird because it only started a few months ago. It just sucks when you want to buy a album but want to preview the songs before you buy and you cannot.

    Please someone help if they any input on a fix for this

    I'm also running Verizon may 1st build

    Posted via the Android Central App
    05-21-2016 09:21 AM
  4. Donald M's Avatar
    Did you try to clear cache for the play store and force stop as well or no?

    Posted via the Android Central App
    05-21-2016 09:24 AM
  5. Alanhd's Avatar
    I'm see the same thing, doesn't matter if its over WIFI or Data it still wont play the preview, Not a problem for me as I don't buy from there but thought I would share your not alone.
    05-21-2016 12:34 PM
  6. Alanhd's Avatar
    Hello I have a galaxy s7 edge and for some reason I cannot preview music anymore on the play store every time I try to preview a song a little triangle with red line going through it comes up and there is no sound from the song or anything.

    I have forced stop the Google play store and cleared the cache for the app itself.

    Attached is the picture of the icon that comes up when trying to preview a song.

    Some one help me
    Thanks

    Posted via the Android Central App
    Clearing the Cache and Data on the Google Play Store app fixed this issue for me. I didn't touch the play music app.
    B. Diddy likes this.
    05-21-2016 12:41 PM
  7. Donald M's Avatar
    Will try right now and let you know

    Posted via the Android Central App
    05-21-2016 02:58 PM
  8. Donald M's Avatar
    Yes it worked thank you must have been a glitch or something

    Posted via the Android Central App
    Alanhd likes this.
    05-21-2016 03:00 PM
  9. Donald M's Avatar
    It worked temporarily but now its doing it again

    Posted via the Android Central App
    05-21-2016 07:11 PM
  10. Alanhd's Avatar
    if you search lots of people are having the same problem across different devices. So it's not device specific. Hopefully Google will be working on a fix for this.
    05-22-2016 04:22 AM
  11. B. Diddy's Avatar
    Yes, I've been seeing this on all of my devices, and have also seen multiple posts about it on the forums. I sent feedback to Google using the Play Store's Help & Feedback option.
    Alanhd likes this.
    05-22-2016 03:15 PM
  12. Donald M's Avatar
    Thanks again hopefully they issue a fix for this soon

    Posted via the Android Central App
    05-22-2016 09:08 PM
  13. Stacyger's Avatar
    I have an S 4 and getting the same thing. I get a triangle with exclamation mark in it next to the song I am trying to preview. Very frustrating!
    05-23-2016 04:42 AM
  14. kirksucks's Avatar
    Just chiming in that I'm seeing this too on my Note 4 (Vzw)

    Posted via the Android Central App
    05-29-2016 06:45 PM
  15. Hwb01's Avatar
    Clearing the Play Store data worked for me on my AT&T Note5
    05-31-2016 07:15 PM
  16. Hwb01's Avatar
    The problem just returned
    06-01-2016 01:12 PM
  17. Alanhd's Avatar
    The problem just returned
    I think your going to have to wait for Google to push out a permanent fix,
    06-01-2016 03:45 PM

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