1. MichaelDeHavilland's Avatar
    I managed to turn the voice assistant on and now, no matter what, cannot turn it off again.
    It has taken over my phone and I have spent at least two hours attempting to switch it off.
    For fear of throwing the phone through a window I have put it down and gone to do some gardening!!!!
    How in gods name can it be so difficult to turn an option off.

    The phone tells me to unlock the screen by swiping with two fingers to unlock screen.. This I have done.
    I open the quick settings but can find no way to disable voice assistant.
    A window appears representing Voice assistant.
    I tap on this twice and a voice says something along the lines of " Notification shade"
    anything I touch sends me to a blank page with:

    Enter password instead of using fingerprint recognition after restarting device to protect fingerprints.

    After trying dozens of time to enter the password, I found that a password can be entered by tapping a letter or number and hitting the keyboard to the rhs of the entry box twice!!!

    This I proceed to do numerous times and each time the password was rejected and occasionally a voice would waffle on about "edit box entry password"

    I've had smartphones since they came out, albeit, iPhones and have never encountered such a ridiculous issue!!!!!
    I thought I'd purchased a smart phone, not an enigma machine!

    I love the S7 Edge, but really, this is ridiculous.

    Please help.
    05-29-2016 09:10 AM
  2. chanchan05's Avatar
    Settings>Accessibility>Vision>Voice Assistant>Off
    05-29-2016 09:15 AM
  3. greet_olaerts's Avatar
    I encountered the same problem. As long as the voice assistant is enabled, you need to tap any button once to select it (at that moment the Voice Assistant tells you what the button is for), and then twice again to execute it. So three times in total.

    So to start with, to enter your password, you tap each character three times. Afterwards, tap 'Done' three times. Then, go to Settings by tapping it three times, etc: Settings->Accessibility->Vision->Voice Assistant->Off.
    Annie Bo-Bannie likes this.
    02-03-2017 05:04 PM
  4. Ross Adams's Avatar
    There seems to be some interference with Facebook messenger that causes this .try in installing messenger by Facebook and then Facebook app . If this works then just use the Web version of Facebook by ensuring you have chrome installed . Goto Facebook log in page . Choose and tap the 3 dots top right . From drop down menu choose ADD TO HOME SCREEN.
    04-26-2017 06:02 PM
  5. Kmk25's Avatar
    I managed to turn the voice assistant on and now, no matter what, cannot turn it off again.
    It has taken over my phone and I have spent at least two hours attempting to switch it off.
    For fear of throwing the phone through a window I have put it down and gone to do some gardening!!!!
    How in gods name can it be so difficult to turn an option off.

    The phone tells me to unlock the screen by swiping with two fingers to unlock screen.. This I have done.
    I open the quick settings but can find no way to disable voice assistant.
    A window appears representing Voice assistant.
    I tap on this twice and a voice says something along the lines of " Notification shade"
    anything I touch sends me to a blank page with:

    Enter password instead of using fingerprint recognition after restarting device to protect fingerprints.

    After trying dozens of time to enter the password, I found that a password can be entered by tapping a letter or number and hitting the keyboard to the rhs of the entry box twice!!!

    This I proceed to do numerous times and each time the password was rejected and occasionally a voice would waffle on about "edit box entry password"

    I've had smartphones since they came out, albeit, iPhones and have never encountered such a ridiculous issue!!!!!
    I thought I'd purchased a smart phone, not an enigma machine!

    I love the S7 Edge, but really, this is ridiculous.

    Please help.
    Hi! Did you solve this matter? I have the same problem - cannot validate password, because when typing the letters in my password, they actually do not work...
    07-27-2017 10:48 PM
  6. chanchan05's Avatar
    Hi! Did you solve this matter? I have the same problem - cannot validate password, because when typing the letters in my password, they actually do not work...
    Read the previous entries. Tap each button twice. All the answers needed are in the first 2 replies.
    07-27-2017 11:34 PM
  7. Kmk25's Avatar
    hi! I have tapped each button as you said - almost all night long It doesn't work - it remains blocked on a letter... I tap letter a, then tap letter b = yet it shows letter a, instead of b... when try to delete it with backspace, it shows letters instead... as when the keyboard doesn't work properly anymore... I will go to a Samsung service and I will come back to you with their solution... damn it! Thank you - and I'll come back soon (hope with better news)
    07-28-2017 01:36 AM
  8. Kmk25's Avatar
    Samsung service centre solved this matter within less than 1 min!
    The front desk girl didn't know what to do, suggested reinstall software - but after I have told her how to double tap each letter of my password - she went backdoor and said that to a specialist... in less than 30 sec she brought my phone back.
    So... big thanks for this post & help!
    07-28-2017 08:45 AM
  9. Arshad Amaan's Avatar
    Watch this i have made this for you

    08-12-2017 09:07 AM
  10. Dvoisin's Avatar
    Samsung service centre solved this matter within less than 1 min!
    The front desk girl didn't know what to do, suggested reinstall software - but after I have told her how to double tap each letter of my password - she went backdoor and said that to a specialist... in less than 30 sec she brought my phone back.
    So... big thanks for this post & help!
    I will fix this for all of you. My problem was I was accidentally turning Voice Assistant on because my Otterbox for my GS8+ made the power button hard to depress and I was accidentally pressing the up volume button at the same time when applying counter force. I solved it by going to Settings/Accessibility/Direct access and then in that screen toggling off Voice Assitant. This disabled the stupid feature that turns it on when holding the power and up volume buttons at the same time. At least it works for now. The way settings seem to change back on their own with this phone who knows if it will stick. But FYI you can turn Voice Assistant back off by also holding the power and up volume buttons at the same time.
    09-26-2017 10:35 PM
  11. TheGiantNation's Avatar
    I just regretted my phone. I had this same exact problem and I restarted the phone as well. Then, at the second time I restarted the phone, I held the Bixby button, upper volume control and power button so I can reset my phone as a brand new phone. It has avoided this issue and I didn't lose anything on my phone as well.
    10-03-2017 11:13 PM
  12. Raul Huerta's Avatar
    newer phones is under settings --> accessibility--> vision-->voice assistant
    no such thing as
    10-08-2017 11:42 AM
  13. Jessica Nelson2's Avatar
    I am late to the party, but had a hell of a time figuring out how to turn this off—if we’re talking about the same thing, it’s called “TalkBack” and can be disabled by holding both the volume up, and volume down button for three seconds simultaneously.
    10-20-2017 01:09 AM
  14. Paula Lowery's Avatar
    Settings>Accessibility>Vision>Voice Assistant>Off
    Thanks but it does not work. It has disabled my keyboard and also I cannot press any buttons. So imo, it is absolutely useless. What next?
    01-15-2018 09:52 AM
  15. Paula Lowery's Avatar
    I managed to turn the voice assistant on and now, no matter what, cannot turn it off again.
    It has taken over my phone and I have spent at least two hours attempting to switch it off.
    For fear of throwing the phone through a window I have put it down and gone to do some gardening!!!!
    How in gods name can it be so difficult to turn an option off.

    The phone tells me to unlock the screen by swiping with two fingers to unlock screen.. This I have done.
    I open the quick settings but can find no way to disable voice assistant.
    A window appears representing Voice assistant.
    I tap on this twice and a voice says something along the lines of " Notification shade"
    anything I touch sends me to a blank page with:

    Enter password instead of using fingerprint recognition after restarting device to protect fingerprints.

    After trying dozens of time to enter the password, I found that a password can be entered by tapping a letter or number and hitting the keyboard to the rhs of the entry box twice!!!

    This I proceed to do numerous times and each time the password was rejected and occasionally a voice would waffle on about "edit box entry password"

    I've had smartphones since they came out, albeit, iPhones and have never encountered such a ridiculous issue!!!!!
    I thought I'd purchased a smart phone, not an enigma machine!

    I love the S7 Edge, but really, this is ridiculous.

    Please help.
    Man I can't even get it to let me use the keyboard....The keyboard does not come up!! Also I can't get any buttons to work on the screen. Nothing happens when I try to touch anything!!! This Samsung Galaxy 4 , a neighbor loaned it to me! How do I get it to turn off!!!! Pleeeease somebody help me to fix it please
    01-15-2018 10:02 AM
  16. Audre1y's Avatar
    I had this problem for the last 2 days and it was INFURIATING, but finally figured out how to turn it off. It seemed like Voice Assistant was turning on randomly all the time, but I realized that it was always when I touched the side buttons; turns out there was a shortcut on my phone such that by pressing the Power and Volume Up side buttons at the same time, it would activate Voice Assistant.
    To turn off: Go to "Settings --> Accessibility--> Direct Access" and then switch the "Voice Assistant" toggle to off, it shouldn't happen again!
    01-20-2018 05:01 PM
  17. chinchillas's Avatar
    I had this problem for the last 2 days and it was INFURIATING, but finally figured out how to turn it off. It seemed like Voice Assistant was turning on randomly all the time, but I realized that it was always when I touched the side buttons; turns out there was a shortcut on my phone such that by pressing the Power and Volume Up side buttons at the same time, it would activate Voice Assistant.
    To turn off: Go to "Settings --> Accessibility--> Direct Access" and then switch the "Voice Assistant" toggle to off, it shouldn't happen again!
    It's impossible to do this if you have a password. Even if I tick twice the keyboard, the system won't recognize the right keys. I had forgotten what a ****ty system Android is. Literally I have less than a week with this tablet and it's already broken. I'm off to search for a Samsung technician on Monday and probably just return it.
    01-21-2018 02:31 AM
  18. chinchillas's Avatar
    This video is in Spanish but it shows (at 2:00) how to tap each letter of the password. It's one tap-wait until it's recognized by the voice, then two taps and like that for each letter. I was lucky to get in and deactivate, as I have a long password. But this is incredibly infuriating. Good luck to anyone that encounters this bug:
    01-21-2018 02:51 AM
  19. philoldguy's Avatar
    very easy took me several hours to find the way but this will work to turn it off and remove talk back icon >> yes go to apps and just force stop the talk back appts and it stops and icon goes away too
    02-07-2018 05:28 AM
  20. brianwilson3's Avatar
    had this problem. tried all the 2 presses 3 presses options offered. but even if i got through all that. comouter said wrong password.
    so i succeeded with the side tap option described above. tap your password letter, then tap the area beside the edit box twice. i was thus able to control what was input - a complicated password with double letters - and satisfy the voice assistants 3 tap requirement. thank you so much for that solution.
    04-18-2018 06:04 AM
  21. brianwilson3's Avatar
    it was Kmk25.
    thank you Kmk25.
    04-18-2018 06:06 AM
  22. Annie Bo-Bannie's Avatar
    I encountered the same problem. As long as the voice assistant is enabled, you need to tap any button once to select it (at that moment the Voice Assistant tells you what the button is for), and then twice again to execute it. So three times in total.

    So to start with, to enter your password, you tap each character three times. Afterwards, tap 'Done' three times. Then, go to Settings by tapping it three times, etc: Settings->Accessibility->Vision->Voice Assistant->Off.
    OMG! Thank you for this! It took a while to figure out the double tapping - thought I'd have to pay an arm and a leg and have the phone wiped as it was stuck on voice assistant and at the lock screen! I also wasn't double tapping "ok" afterwards. Finally got into my phone after almost 2 days. I can't thank you enough!
    08-05-2018 11:13 PM
  23. Ciscoz's Avatar
    I recently discovered the EASY solution to this problem. One poster above noted this but most people seem to be ignoring it. Samsung, or Android?, has created a quick toggle option of the Voice Assistant that is easy to accidentally turn on if carrying the phone in a pocket. The toggle is to press the Power button on the right side of the phone, and the Up Volume button on the left side of the phone simultaneously!!! Pressing these buttons at the same time will turn the Voice Assistant on, and off. No need to go thru all the double tap and 2-finger drag thru menu options. It doesn't seem that Samsung even knows this is an option though as no reference is made to this shortcut in any documentation or on the Samsung website regarding this issue. If you've accidentally toggled the Voice Assistant on, simply press your Power button, and the Up volume button simultaneously, and the Voice Assistant will toggle off. I have not found a way to permanently disable this feature yet though.
    08-25-2018 12:10 PM
  24. Richard Slater1's Avatar
    Ok, i have just found another way of turning the nightmare selection off. This is in relation to a S9. This is what I did. Press the power button to see the notifications locked but on your screen. One of my notifications was saying Voice Assistant turned 'on' tap to turn 'off'. Double tap this. You will then need to unlock your phone assuming its locked. I had fingerprint unlocking enabled. Once unlocked potentially via the very painful methods described in these posts, you are then presented with the option to turn off Voice Assistant as your default unlocked screen. Read the instructions shown below the Voice Assistant Off button. They basically said hold the button to highlight the Voice Assistant then double tap to turn off. Hopefully at this point your nightmare is over. Cannot write the expletives I feel about how difficult Samsumg have made this to turn off. Best of luck.
    10-01-2018 03:08 AM

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