03-02-2018 10:40 AM
198 1234 ...
tools
  1. bratovo's Avatar
    How did Samsung fix yours?
    07-13-2016 05:15 AM
  2. SJQ's Avatar
    Nope. Didn't fix mine because i bought my samsung from other country and my original country samsung service center didn't want to fix it . Any solution? Thanks in advance

    Posted via the Android Central App
    07-13-2016 06:11 AM
  3. Jeremiah Vincent Trinidad's Avatar
    I've had the same issue. Just bought the phone last 9th of June and as I was playing Mortal Kombat on my Phone I noticed four Horizontal Lines, it went back to normal after 5 months the screen blinked rapidly 3 times, then after 5 days the same issue happened. I've gone to the Service Center earlier and they told me that I could've damaged my phone. SMH. I dunno what to do, such a waste of money.
    07-13-2016 11:07 PM
  4. SJQ's Avatar
    Mine ..already 3 weeks most likely . And didn't know what to do. Anyone tried to contact samsung headquarters in korea? Maybe they havr solution for us?. It is really wasting money...

    Posted via the Android Central App
    07-13-2016 11:31 PM
  5. Jordan Kocon's Avatar
    I made an account to say I just had this happen to me. Called Telus and they are going to replace my phone free of charge, thankfully I am still under my 30 day warranty. I'd love to know the root cause of those issue though...
    07-14-2016 08:10 PM
  6. nick richard1's Avatar
    i already fix it by report to SAMSUNG WEBSITE write down the problem send to it
    07-15-2016 05:54 AM
  7. smartrambo7's Avatar
    Same happened to me...just after one month of usage....the 3 lines appeared while adjusting brightness....i tried many things to rectify...none worked...finally took it to samsung retailer...they told me that they can't replace the phone...but will replace the screen kit under warranty...i disagreed and fought for new phone...this continued....but after few more days....unusual happened...lines disappeared....don't know what was wrong in the first case....hope it works fine now...

    One thing i have to say to samsung manufacturers....S7 has a flaw....this will be my last samsung phone.....all samsung phones have some or the other pblm...i had s4 ...s3...before...

    Anyone plz advice... Sony or iPhone..?which one to choose next...
    07-15-2016 03:27 PM
  8. TheJacksonOne's Avatar
    Hi all,

    so I have been desperately trying to look EVERYWHERE on the internet about my problem and I have had zero luck, so hopefully someone on here can lead me in the right direction.

    At the more towards end of April I bought a Galaxy S7 Edge, I was really excited about it sense I have been an avid iPhone user and I wasn't happy at all w/ my iPhone 6 Plus. (I digress) Everything was working perfectly... until about 2 weeks ago.

    As I was using my Facebook app, my phone froze for only 3 seconds (first time the phone even froze at all on me) and then right after that I saw I had these thick, dark, 'translucent' lines across my phone screen and it only works when I have the phone turned on full brightness and they only show up when I'm trying to change the brightness setting.

    Side note: I HATE having my phone on full brightness (O_O like holy shet I'm blind yo).

    I thought it was odd so I rebooted the phone, and they were still there, I started to panic a bit as it was a new phone but I was way past the 15 return policy.

    So basically my question is: Has anyone else had this problem? If so what did you have to do? Where you able to fix it yourself or did you have to take it in to your mobile phone carrier's store? Or did you have to talk to Samsung?

    ANY info would be greatly appreciated!!

    Thank you
    Exact same thing happend to my S7 edge. Very unhappy. I can't find a way to fix it either other than full brightness on auto setting.
    07-16-2016 03:56 AM
  9. SJQ's Avatar
    @smartombo
    How long for the lines to dissappeared? Is it not coming back?

    Posted via the Android Central App
    07-16-2016 09:13 AM
  10. Scottyb123r5's Avatar
    Same thing just happened to me. Phone is 4 weeks old. Just today 3 lines appeared. Only way to stop them showing is full brightness on auto which is ridiculous.

    My phone carrier said they would sent it for testing so will see what happens.

    Looks like it is happening Alot on the s7 edge.

    Not great handing back phone after only 30 days. Very disappointed.
    07-16-2016 04:10 PM
  11. SJQ's Avatar
    Yes. Very dissapointed with the phone. Paid a lot of money for it. And it just glitch..... Haizzz

    Posted via the Android Central App
    07-17-2016 12:55 AM
  12. crostonblue1's Avatar
    I had the same thing happen to me at the end of May just after I'd bought the phone in another country whilst away with work. On that occasion it rectified itself after I left it turned off overnight.

    It's just happened again today, so will try leaving it powered off overnight again. I did contact Samsung this time and after carrying out some tests they asked me to, they asked for the serial number. When The Samsung help desk operator checked, they said - 'It's from Bahrain, contact them via their help desk'.

    So much for being a Global company!

    I'll contact the Bahrain help desk tomorrow and see what happens.
    07-18-2016 04:30 PM
  13. crostonblue1's Avatar
    So, the powering off overnight this time didn't work. After speaking to Samsung AE they passed me to Samsung South Africa who gave me an email address for a service centre in Uganda, deciding I wasn't going to continue my Live Chat journey around the world I lodged a complaint via PayPal to the store I bought the phone from - detailing my Global runaround - and they've agreed to a full refund.
    I've ordered a new phone from a local in-country retailer offering a 2 year warranty - cost me more but I know it'll be properly covered in country.
    07-19-2016 12:29 PM
  14. Danny Rodriguez6's Avatar
    Hi all,

    so I have been desperately trying to look EVERYWHERE on the internet about my problem and I have had zero luck, so hopefully someone on here can lead me in the right direction.

    At the more towards end of April I bought a Galaxy S7 Edge, I was really excited about it sense I have been an avid iPhone user and I wasn't happy at all w/ my iPhone 6 Plus. (I digress) Everything was working perfectly... until about 2 weeks ago.

    As I was using my Facebook app, my phone froze for only 3 seconds (first time the phone even froze at all on me) and then right after that I saw I had these thick, dark, 'translucent' lines across my phone screen and it only works when I have the phone turned on full brightness and they only show up when I'm trying to change the brightness setting.

    Side note: I HATE having my phone on full brightness (O_O like holy shet I'm blind yo).

    I thought it was odd so I rebooted the phone, and they were still there, I started to panic a bit as it was a new phone but I was way past the 15 return policy.

    So basically my question is: Has anyone else had this problem? If so what did you have to do? Where you able to fix it yourself or did you have to take it in to your mobile phone carrier's store? Or did you have to talk to Samsung?

    ANY info would be greatly appreciated!!

    Thank you
    In this case i found out the screen need replacement i send it to samsung and they replaced it at no cost
    07-22-2016 01:07 PM
  15. badMojo69's Avatar
    Exact same... and I mean exact same thing on my phone. They are replacing it. It being the phone.
    07-22-2016 11:05 PM
  16. Fopblack Legionario's Avatar
    poseo el mismo problema, mas o menos tengo 2 meses de tenerlo, he intentado de todo para solucionarlo, he visto muchos tutoriales pero nada, aun siguen las linea grises de manera horizontal en mi S7 EDGE, que molesto saber que un teléfono de samsung insignia supuestamente tenga este problema que afecta sustancialmente este equipo.. estoy visionando la migración a otras marcas como iphone..
    07-26-2016 11:24 AM
  17. badMojo69's Avatar
    It got worse. I wonder if it has something to do with gaming. The gets very hot when gaming.
    Anyway Tmobile replaced mine under warranty.


    jcrod73 likes this.
    07-30-2016 09:42 PM
  18. jcrod73's Avatar
    If you select Auto for the brightness then turn it all the way up the "lines" go away. If you lower the brightness at all the lines will show. They are not really lines but are more like a venetian blinds effect instead of a full fading effect. When you lower the brightness the screen is broken up in quarters. Each section dims down until they all meet to dim the whole screen, like twisting the venetian blinds closed.

    Interesting though that deselecting Auto and turning the brightness all the way up it's not as bright as having Auto selected. I will probably be contacting T-Mobile myself...
    08-01-2016 03:38 PM
  19. badMojo69's Avatar
    I did have to pay them $20. It should have been free if you ask me since it was a warranty issue.
    08-01-2016 06:55 PM
  20. Doubtit77's Avatar
    i had the same issues here. Bought the gadget on april . And since last three weeks i have these dark lines if i changed my brightness to low. Any solutions guys? Really appreciate the help
    I had the exact same problem but once I updated my software manually it seemed to fix this problem.
    08-02-2016 12:56 PM
  21. ShantamB's Avatar
    I bought my phone 1 month ago and the same problem happened to me today and I can't find a solution.
    Keep the brightness at max isn't a solution as it is quickly eating my battery.
    My s7 edge black has this problem and before this device I used s4 which had similar problem of screen flickering.
    It's been 4 hours with this problem and currently I'm typing on my s7 edge with lowest brightness and lowest brightness has 3 small white lines.
    I charged my phone overnight and woke up, played a game and locked the phone and kept it on a table, after 15 mins I unlocked my phone and saw 4 black lines :O (horrified).
    Waste of money
    08-04-2016 09:52 AM
  22. Nilufer90's Avatar
    I had the exact same problem but once I updated my software manually it seemed to fix this problem.
    Did it work?What exactly did you do???
    08-06-2016 03:08 PM
  23. laRKIS's Avatar
    How did Samsung fix yours?
    This happend to me after a month.
    I went to the store and The guy there told me it is probably different batches etc.
    They sent the phone to a repair center and it would take a week for a repair, got a mail 4 days later that they replaced the display AND the back of the phone. I picked it up incredibly fast at the store and on my way out i noticed it wasn't the same phone i did have a small chip in the metal frame so if they only changed the display and the back this can't be the phone i had and which samsung told me it is. The Buttons feel different too.
    Anyways it does not bother me, i have functional s7 edge now

    But isn't it mysterical? Samsung avoiding lawsuit or atleast something fishy
    08-07-2016 09:12 AM
  24. SJQ's Avatar
    @doubit77
    My software automatically update. But the lines is still ther. Can u share how to upgrade the phone? How you do it?

    Really appreciate it doubit77

    Posted via the Android Central App
    08-07-2016 10:22 AM
  25. GoAwaySheep's Avatar
    I had that on one of my S7 edges (Wifes). It'''s a hardware issue. Took it back to carrier (Bell Canada) and sent out for repair and gave loaner phone. It is now fixed after a week. Just waiting for delivery.
    08-07-2016 03:45 PM
198 1234 ...

Similar Threads

  1. I have forgot my app lock pin member please help me
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-02-2016, 07:20 AM
  2. Samsung Galaxy S6 PDF Files not loading properly.
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-02-2016, 07:19 AM
  3. i have a Moto-X 2013 and my play store quit working
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-02-2016, 07:14 AM
  4. why does my phone keep rebooting
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 05-31-2016, 03:06 PM
  5. Replies: 1
    Last Post: 05-31-2016, 03:00 PM
LINK TO POST COPIED TO CLIPBOARD