08-22-2018 07:01 AM
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  1. Charles Boey's Avatar
    Created this account just to post this. Brand new edge 7 phone used for 2 months and got this problem today. I had a s3 before, ditched the phone after i had serious problems charging it. Went for Sony z3 and was super happy with it, until i cracked the screen. Decided to give Samsung a try again, thinking they learned their lesson (on producing subpar phones). Guess not. Good job samsung . At least they are consistent in delivering subpar phones
    11-03-2016 04:06 AM
  2. lazers's Avatar
    Mine did the same thing after 2.5 months and I can surely say it never over heated. Plus it showed me these lines in evening and lines were there till I went to sleep. Got up in the morning and the behavior was random for first 2 Hrs, line sometimes displayed and sometimes not. However, after that it again became consistent. Now phone is gone back in warranty and now I am waiting on them.

    This is my first Samsung phone, previously I used HTC only. Generally the phone is very good but the fiasco with Note 7 and now S7 tells me quality has gone way down.
    11-04-2016 12:24 AM
  3. Richard Geeson's Avatar
    Created this account just to post this. Brand new edge 7 phone used for 2 months and got this problem today. I had a s3 before, ditched the phone after i had serious problems charging it. Went for Sony z3 and was super happy with it, until i cracked the screen. Decided to give Samsung a try again, thinking they learned their lesson (on producing subpar phones). Guess not. Good job samsung . At least they are consistent in delivering subpar phones
    11-08-2016 03:26 PM
  4. Haider Khan4's Avatar
    Hi
    i have the very same issue. Only had my phone for a few weeks and it just happened today. I have not dropped it or got it wet or anything it just suddenly changed.Attachment 229369

    Any help would be much appreciated.
    11-13-2016 01:01 AM
  5. Haider Khan4's Avatar
    AnY onE HaD Idea hOw tO fixx iT pLz tEll mE...
    11-13-2016 01:06 AM
  6. Roman Akert's Avatar
    "Go to phone and dial *#0*#

    Opens a test interface. Click between red green and blue until the line goes away. "

    Someone else found the above. Worth a try, perhaps it works.
    amyf27 likes this.
    11-13-2016 01:17 AM
  7. Samsnung13457's Avatar
    "Go to phone and dial *#0*#

    Opens a test interface. Click between red green and blue until the line goes away. "

    Someone else found the above. Worth a try, perhaps it works.
    I fixed mine. I turned on auto brightnedd and then while autobrightness is on i dragged th screen brigness dot (thing) all the way to full brightness (auto brightness is still on) and the lines went away.

    Let me know if this works!!
    amyf27 likes this.
    11-15-2016 01:42 AM
  8. Michael Kouvas's Avatar
    It works!! Thank you! But what happens if I just use this app forever and don't do anything to actually fix the phone. Do you think problems will arise? http://forums.androidcentral.com/members/adriano180-2868232/
    11-16-2016 05:35 AM
  9. Michael Kouvas's Avatar
    After 4 weeks of purchasing Galaxy s7 edge I have experienced same problem, and I have found a solution. It is a kind of workaround, but it works. Normally, I would send phone to Samsung to fix it, but I am so busy person that I do not have time for this, and smartphone is my working area, two weeks without it is a nightmare.

    As you probably now, if you change the brightness to 100% it works fine, you do not see black/grey stripes, so what I did, I have used Twilight application to change screen settings. So in the system I have 100% brightness, and in the application I have following settings (sorry it is in Polish, but I believe everyone will figure out the settings):

    http://images83.fotosik.pl/89/3162a5919d58a43cmed.png

    With this configuration it works perfectly fine, and you will not notice something wrong is with the screen. Of course this solution is only for few weeks, because you still have broken phone, which finally needs to to be fixed by Samsung.

    To be honest with you, Samsung for me is now going only for money, nothing else. What happened with Galaxy Note 7, they wanted to earn as much as the could, but finally the lost. What I think... Karma exist and Samsung noticed that.
    It works!! Thank you! But what happens if I just use this app forever and don't do anything to actually fix the phone. Do you think problems will arise?
    11-16-2016 05:56 AM
  10. matey57's Avatar
    I dialed the *#0*# code and saw the test interface, but what does "Click between red green and blue until the line goes away" actually mean? A series of many boxes appears on the test interface. Three of them are marked 'Red', 'Green' and 'Blue'. If you touch the 'Red' box, the screen goes red, with the dark lines across it. If you touch the screen again, it returns to the test interface. The same thing happens when you touch the 'Green' and 'Blue' boxes. There is NO change to the 4 dark lines. What do you mean?
    11-17-2016 09:15 AM
  11. jerah77's Avatar
    Temp fix for grey bars (when adjusting screen brightness) on Samsung S7 Edge display.

    Download Twilight blue light filter app.
    Set to always on
    Set phone to auto adjust brightness
    Use Twilight app to adjust brightness

    Notes:
    Sometimes phone will auto adjust brightness so you'll have to readjust. This may happen quite frequently but once you get fast at adjusting it this way it's better than seeing the grey bars!
    Also some apps won't let you run it while you're trying to do certain things so a message will pop up. Swipe notification bar down, pause Twilight, finish what you're doing, then resume Twilight.

    Hope this helps and I look forward to hearing if this works or if anything else works for you.

    *This problem went away on its own but then I had to factory reset my device and the problem eventually came back. Twilight so far is the best temp fix I've found.
    11-21-2016 01:00 PM
  12. WoodyRobdog's Avatar
    Hi guys just to give you all some hope, this problem reared it's ugly head on my month old s7 edge. Samsung tried to sort it with all sorts of resets and tests but all failed . They also refused to fix my phone free of charge because there was a hairline crack on the back glass. !!!! I gave up trying to sort the issue and just used my phone at full brightness......6 weeks later it has fixed itself !!!! I am not sure how or why but it is now back to normal. I just hope it stays like this now as my retinas can't take much more burning.
    11-25-2016 06:34 AM
  13. Egemen Candir's Avatar
    The problem might be Samsung's Game Center app. I remember that my stripe problem started a couple of hours after I used power saving option in game center. Today, I updated the app. I didn't realize the stripes disappeared (I was using Twilight) until later but it looks like they're gone. I suggest updating the app to check for yourself as well.
    11-29-2016 07:25 AM
  14. Jackson Steve Colocho Morataya's Avatar
    Hi, I just have one question, is it posible that the problem is software and not hardware????? I think that because the problem seem to "solved" via installing an app, the twilight one, and there's no problem when we run the app, so I'm thinking to upgrade to nougat beta, do you guys think that it can fix the problem or it is really hardware issue.
    11-29-2016 05:03 PM
  15. aiden1408's Avatar
    The problem is hardware, not software. There are temporary fixes, like turning the brightness to max, but your LCD is still faulty.
    If you get these lines, or just simple few pixel wide horizontal / vertical lines, call Samsung, or the place where you bought it from, and book it for repair (screen replacement). Probably they will ask you to do hard reset, and things like that, but it wont work, repair required. This goes for S7 and S7 Edge also.
    As a side note, your phone should be "In Warranty" condition, so no cracks on the screen or back glass, no liquid damage, etc., because those will make your phone out of warranty, and you have to pay for the repair costs. Even if the LCD is genuinely faulty, but you have a small crack on the back glass, they wont do it until you pay.
    12-02-2016 04:13 PM
  16. Gergelazarevic's Avatar
    Hi all,

    so I have been desperately trying to look EVERYWHERE on the internet about my problem and I have had zero luck, so hopefully someone on here can lead me in the right direction.

    At the more towards end of April I bought a Galaxy S7 Edge, I was really excited about it sense I have been an avid iPhone user and I wasn't happy at all w/ my iPhone 6 Plus. (I digress) Everything was working perfectly... until about 2 weeks ago.

    As I was using my Facebook app, my phone froze for only 3 seconds (first time the phone even froze at all on me) and then right after that I saw I had these thick, dark, 'translucent' lines across my phone screen and it only works when I have the phone turned on full brightness and they only show up when I'm trying to change the brightness setting.

    Side note: I HATE having my phone on full brightness (O_O like holy shet I'm blind yo).

    I thought it was odd so I rebooted the phone, and they were still there, I started to panic a bit as it was a new phone but I was way past the 15 return policy.

    So basically my question is: Has anyone else had this problem? If so what did you have to do? Where you able to fix it yourself or did you have to take it in to your mobile phone carrier's store? Or did you have to talk to Samsung?

    ANY info would be greatly appreciated!!

    Thank you

    I have same problem with Samsung Galaxy S7 Edge!
    My Wife also have same problem with her Samsung Galaxy S 7 Edge!
    12-08-2016 04:04 PM
  17. mv3442's Avatar
    Restored my Galaxy S7 twice still didn't change didn't want pay a $175.00 so I gave up and put it on automatic brightness and left it then I noticed little lines went away on their own.
    12-11-2016 06:38 AM
  18. Roman Akert's Avatar
    Exchange or fix on warranty!
    12-11-2016 06:46 AM
  19. nlrubio's Avatar
    I make this account for the same reason!
    I have a Moto Z Force and i have the same issue.... only that the lines appear in every range of brightness, makin the lines darker/brighter bigger or smaller.
    Im in Argentina, so replace the unit its not an opcion for me, so i guees i will send the phone to a technician to teardown and change the chip, im
    condemned. (i would love the lines dissapear magicaly like it happend to some people here)
    Sory for my english...
    12-11-2016 12:04 PM
  20. vandnasohnvi's Avatar
    Hi. I bought my phone in April and having the same issues of Translucent dark lines on my phone from December onwards. Now my daughter's phone is having the same issues as well. In fact her phone went a step further and after the lines showed dark green lines and then went dead.
    I loved my Android but looks like this whole April batch has some manufacturing defects. I can see that most of you had bought their handsets in April only.
    12-12-2016 05:58 PM
  21. aiden1408's Avatar
    Call samsung, tell them about the issue, and get it repaired. I believe this is a really annoying issue with the S7 / S7e, happens to a lot of ppl, unfortunately its an issue with their LCDs.
    dearmaria likes this.
    12-13-2016 12:34 PM
  22. Helena Handakas's Avatar
    I've just got the same thing happening!.. did you get any answers?!



    Hi all,

    so I have been desperately trying to look EVERYWHERE on the internet about my problem and I have had zero luck, so hopefully someone on here can lead me in the right direction.

    At the more towards end of April I bought a Galaxy S7 Edge, I was really excited about it sense I have been an avid iPhone user and I wasn't happy at all w/ my iPhone 6 Plus. (I digress) Everything was working perfectly... until about 2 weeks ago.

    As I was using my Facebook app, my phone froze for only 3 seconds (first time the phone even froze at all on me) and then right after that I saw I had these thick, dark, 'translucent' lines across my phone screen and it only works when I have the phone turned on full brightness and they only show up when I'm trying to change the brightness setting.

    Side note: I HATE having my phone on full brightness (O_O like holy shet I'm blind yo).

    I thought it was odd so I rebooted the phone, and they were still there, I started to panic a bit as it was a new phone but I was way past the 15 return policy.

    So basically my question is: Has anyone else had this problem? If so what did you have to do? Where you able to fix it yourself or did you have to take it in to your mobile phone carrier's store? Or did you have to talk to Samsung?

    ANY info would be greatly appreciated!!

    Thank you
    12-14-2016 02:51 AM
  23. dearmaria's Avatar
    I share the same sentiment with you guys. I have these four grey lines on my screen as well, which is so disappointing knowing the fact that it's the flagship phone coming from Samsung. Had it checked through Samsung service center and they said its a hardware problem, unfortunately my warranty got voided because my unit had dents on it due to some falls and that doesn't qualify me for a warranty service which means I have to shoulder the expenses for the LCD replacement and it's some serious amount I must say. What, now I have to pay for something that has something to do with a factory defect? As if it's my fault. So disappointing really.


    Hello Samsung, are you reading to all of these concerns? We need answers ASAP on how are you gonna handle this.
    OTanja likes this.
    12-16-2016 05:59 AM
  24. BAI1's Avatar
    I have the same problem which recently developed on my dual sim that I bought back in June. After reading a post that said plugging it in for 15 hours solved the problem. I plugged my own in and immediately the lines disappeared. I then went to the drop down menu and disabled power saving. Immediately the problem was solved after I unplugged the phone. So far this has solved my problem with the translucent lines.
    12-28-2016 09:11 AM
  25. MoAswat's Avatar
    I have the exact same problem is there a fix
    12-28-2016 06:44 PM
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