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11-20-2017 03:29 AM
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  1. k_rashid's Avatar
    I just had the exact same thing happen to me! I had an iPhone 6 and it was time for an upgrade, but I didn't think (and still don't) that the iPhon 7 was worth it, so I took a shot with the s7 edge. I got it in October and all of a sudden these lines have appeared and won't go away. I've tried everythinga nd nothing seems to work. I took it to T-Mobile and all they offered was to replace it with a refurbished phone, but to be quite honest, I think i'll just go back to my iPhone. There goes me trying to get back onto Android, guess Apple really does do it better.
    Hi all,

    so I have been desperately trying to look EVERYWHERE on the internet about my problem and I have had zero luck, so hopefully someone on here can lead me in the right direction.

    At the more towards end of April I bought a Galaxy S7 Edge, I was really excited about it sense I have been an avid iPhone user and I wasn't happy at all w/ my iPhone 6 Plus. (I digress) Everything was working perfectly... until about 2 weeks ago.

    As I was using my Facebook app, my phone froze for only 3 seconds (first time the phone even froze at all on me) and then right after that I saw I had these thick, dark, 'translucent' lines across my phone screen and it only works when I have the phone turned on full brightness and they only show up when I'm trying to change the brightness setting.

    Side note: I HATE having my phone on full brightness (O_O like holy shet I'm blind yo).

    I thought it was odd so I rebooted the phone, and they were still there, I started to panic a bit as it was a new phone but I was way past the 15 return policy.

    So basically my question is: Has anyone else had this problem? If so what did you have to do? Where you able to fix it yourself or did you have to take it in to your mobile phone carrier's store? Or did you have to talk to Samsung?

    ANY info would be greatly appreciated!!

    Thank you
    04-09-2017 11:47 PM
  2. dpham00's Avatar
    I just had the exact same thing happen to me! I had an iPhone 6 and it was time for an upgrade, but I didn't think (and still don't) that the iPhon 7 was worth it, so I took a shot with the s7 edge. I got it in October and all of a sudden these lines have appeared and won't go away. I've tried everythinga nd nothing seems to work. I took it to T-Mobile and all they offered was to replace it with a refurbished phone, but to be quite honest, I think i'll just go back to my iPhone. There goes me trying to get back onto Android, guess Apple really does do it better.
    Apple has its problems too.. I don't see a big deal they offered you a refurbished replacement... That's what Apple gives you too when you have a problem.
    04-10-2017 12:02 AM
  3. angelo dato's Avatar
    Just signed up to comment on this. I had the line problem and tried reboot, factory reset to no avail. Lucky this problem showed up 3 weeks before my warranty expires. They changed the screen and the LCD and got it within 2 days. I would say this is the best fix. I read at other forums or videos its really risky to change just the LCD or just the screen as both are delicately attached to each other. Hope this helps.
    04-20-2017 04:35 PM
  4. stormer4444's Avatar
    Hello everyone , i have a solution for this problem and it repaired itself , all i done is putting it on airplane mode and charging for 3 days and used another phone , then i found it normal again
    04-21-2017 05:41 PM
  5. 1234tyson's Avatar
    I have this dark line problem. Is it me or has this problem come about since last samsung up date or is it just a coincident. Since the last up date freezing and dark lines across screen . Let me no if I am not the only one who thinks this
    04-21-2017 06:25 PM
  6. xxRenz 01's Avatar
    I have this dark line problem. Is it me or has this problem come about since last samsung up date or is it just a coincident. Since the last up date freezing and dark lines across screen . Let me no if I am not the only one who thinks this
    Nope the latest update has nothing to do with it, the real cause of this is probably that there is a defect on a certain s7 edge's. Mine fixed itself after 6 months of using it on full brightness so that the lines wont appear, had to charge my phone up to 3 times a day though.
    04-28-2017 07:10 AM
  7. Lucas Guimaraes1's Avatar
    Guys, so I've dealing with this problem for 6 months now, and today the phone went back to normal, I don't know if it has something to do with it but that's what I've doing:

    Switched the screen resolution to HD (I'm running 7.0) for a few weeks.
    Unninstaled Snapchat and Facebook.

    I think this piece of sh*t will get the dark lines soon but let's see...

    Oh and I've switched the Resolution back to QHD to see how it goes
    04-29-2017 05:52 PM
  8. xxRenz 01's Avatar
    Guys, so I've dealing with this problem for 6 months now, and today the phone went back to normal, I don't know if it has something to do with it but that's what I've doing:

    Switched the screen resolution to HD (I'm running 7.0) for a few weeks.
    Unninstaled Snapchat and Facebook.

    I think this piece of sh*t will get the dark lines soon but let's see...

    Oh and I've switched the Resolution back to QHD to see how it goes
    My phone just fixed itself like 2 months ago and never came back, after also 6 months of having the dark translucent lines.
    05-01-2017 07:07 AM
  9. Lucas Guimaraes1's Avatar
    My phone just fixed itself like 2 months ago and never came back, after also 6 months of having the dark translucent lines.
    That's good to know, thanks, hopefully mine won't come back too!
    05-04-2017 08:57 AM
  10. Aliraza0's Avatar
    Hey I have also same this problem !! 😐😐
    Attached Thumbnails Darker 'translucent' Lines When I Change Brightness On My Galaxy S7 Edge-screenshot_20170521-153645.jpg  
    05-21-2017 09:41 AM
  11. Aliraza0's Avatar
    I also get this samw problem after samsung last update and now I'm worried about this
    05-21-2017 09:47 AM
  12. actonac's Avatar
    also had this issue (starting, give or take, two months ago) with my sm-g935f variant. read that it fixed itself after a few months, so i waited. a few days ago it did. hopefully it will never return, but considering it's also been said that this is possibly/probably a hardware defect, i am keeping my fingers crossed.
    05-23-2017 02:07 AM
  13. seaeagles's Avatar
    Hey guys.. I have the exact same problem woke up this morning with these dark thick lines.. well my hubby isn't gonna be happy as it's his phone 📱 Haven't told him yet 😭 does anyone know how to fix this problem
    06-08-2017 10:22 PM
  14. lazers's Avatar
    I took it for warranty and they replaced the screen and issue was fixed.
    06-14-2017 01:24 AM
  15. Peter Anthony's Avatar
    Try my methods to see if it fixes
    Kindly help me with my s7 edge: I'm facing the horizontal screen lines on my s7 edge and they just dont seem to disappear
    07-08-2017 03:54 PM
  16. BTH Gaming's Avatar
    Hellow , my s7edge starting doing this after last firmware update , the spots change when adjusting brightness, i attached a photo of the issue , can any1 relate or has it fixed ?
    Attached Thumbnails Darker 'translucent' Lines When I Change Brightness On My Galaxy S7 Edge-screenshot_20170806-114614.jpg  
    08-06-2017 04:59 AM
  17. Wildo6882's Avatar
    So my wife's phone just started doing this the other night. And guess what? It's out of the one-year warranty. Looks like I'm SOL unless I can con Samsung into helping us out. Oh, and we're still paying on AT&T Next for it, too!
    09-05-2017 03:29 PM
  18. chanchan05's Avatar
    Hellow , my s7edge starting doing this after last firmware update , the spots change when adjusting brightness, i attached a photo of the issue , can any1 relate or has it fixed ?
    There's nothing on the photo. Suggests it's a hardware issue.
    09-05-2017 07:28 PM
  19. Tony Renz's Avatar
    I had the same problem 2 days ago samsung confirmed it is a hardware problem, only solution replace screen and some graphic chip.
    I took my phone to my provider Optus I am in Australia and they refused to repair my phone because there was a slight crack in the screen which happened 12 months ago. They told me it is no longer under warranty cos of the crack..
    This is a false and misleading Optus policy because by Australian law unless the damage (cracked screen) caused the grey lines it IS still under warranty.
    This is an illegal and deliberate tactic Optus uses in all its stores to avoid fixing phones under warranty regardless of the problem.
    Unable to convince the store manager that the crack did not cause the problem I rang TIO Telecommunication Industry Ombudsmen 1800 062 058.
    They confirmed my rights contacted Optus and within a surprising 5 hours I got a call from Optus requesting me to take the phone back to the store and they will fix it at their expense.
    I would like to thank Optus for its quick and respectful response but thay need to look into the instructions they give their store managers in regards to voiding warranties it is false, misleading and against the law to refuse to fix a phone just because the screen is cracked.
    10-18-2017 05:48 PM
  20. bcatalyurek's Avatar
    After passing 4 months period with grey lines on my s7 edge's screen, yesterday i awared that grey lines all gone. I mean, i've did nothing to fix. It fixed itself by itself
    11-20-2017 03:29 AM
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