1. Nikkiekoala's Avatar
    My daughter cracked the screen on her 3 month old phone. So I submitted a claim thru Assurant, tmobile's insurance provider, on the 4th. How long does it take to process and get a replacement phone? I'm not seeing and movement in the process on their website just that the claim has been submitted.

    Posted via the Android Central App
    06-07-2016 05:18 PM
  2. JJones1210's Avatar
    I had the same issue a couple weeks ago. I didn't see any movement for a couple hours, so I called them. After calling, they had a couple of questions, but then the lady on the phone went ahead and approved the claim. Phone was then mailed out a short time later and I received it the next morning.
    06-07-2016 05:24 PM
  3. tinybfk's Avatar
    Someone said they are out of stock of the S7E on another thread. They had just made a claim also. Have you tried to call them and ask?

    Posted via Carrier Pigeon.
    06-07-2016 05:24 PM
  4. Kevin OQuinn's Avatar
    Definitely call and ask. They might actually need to confirm some information with you as well. That could be holding up your claim.
    06-07-2016 05:49 PM
  5. Nikkiekoala's Avatar
    I called. They wanted to verify information. I'm not sure why. At any rate the phone will be here tomorrow.

    Posted via the Android Central App
    Kevin OQuinn likes this.
    06-08-2016 06:16 PM
  6. Kevin OQuinn's Avatar
    I called. They wanted to verify information. I'm not sure why. At any rate the phone will be here tomorrow.

    Posted via the Android Central App
    It was the same when I filed a claim. I think it's to help prevent fraud. At least that's what I told myself at the time....
    06-08-2016 06:37 PM
  7. Nikkiekoala's Avatar
    There's gotta be a better way to protect from fraud. Had I not posted here I wouldn't have called when I did and would've assumed it takes awhile to process. Only email I got was confirming they received the claim and telling me I will get an email when approved and sent. Nothing requesting to confirm my info. Or to call them. Weird. At least I have the replacement now. NOW I am in search of a tempered glass screen protector that plays nice with a case. I don't want another shattered device.

    Posted via the Android Central App
    06-10-2016 12:47 AM

Similar Threads

  1. Dealing with Asurion Insurance with S7edge
    By Kishy93 in forum Samsung Galaxy S7 edge
    Replies: 10
    Last Post: 08-13-2016, 04:37 PM
  2. Replies: 3
    Last Post: 05-31-2016, 04:58 PM
  3. Insurance done right
    By Rumblee1 in forum Samsung Galaxy S7 edge
    Replies: 31
    Last Post: 05-26-2016, 09:49 AM
  4. S7 Edge insurance? Protection for screen
    By cody in forum Samsung Galaxy S7 edge
    Replies: 1
    Last Post: 05-13-2016, 03:01 PM
  5. Timing is everything (Insurance)
    By meyerweb in forum Samsung Galaxy S7 edge
    Replies: 7
    Last Post: 05-02-2016, 01:51 PM
LINK TO POST COPIED TO CLIPBOARD