04-01-2017 09:03 PM
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  1. Geoff Stuart's Avatar
    Just to be clear -- your issue is that your fingerprint sensor never seems to recognize you, is that correct? This is a somewhat older thread, so I just want to make sure your issue isn't different from the original post.
    It recognizes me very rarely, like 5% of the time. I have tried registering the same thumbprint as Fingerprint 2 and 3, figuring that maybe if I gave it more samples it would work right. Funny though, I also have Lastpass on the phone and it never has a problem recognizing my thumbprint. But Lastpass is not involved with unlocking the phone, so I don't believe it's involved with my phone unlocking, only unlocking Lastpass once I'm already using the phone. It worked better prior to the 6.0.1 update.
    03-22-2017 07:21 PM
  2. S3NTYN3L's Avatar
    Go into Settings > Lock screen and security > Secure Lock Settings,
    Turn on "Lock instantly with power key".

    See if that corrects the issue for you, it did for me.

    (I must have "fat-fingered" the setting in question while changing the "Lock automatically" timeout setting above it).
    03-24-2017 01:01 PM
  3. Geoff Stuart's Avatar
    <<Turn on "Lock instantly with power key".>>

    That setting is not on the Secure Lock Settings screen on my Galaxy S7.
    03-30-2017 07:49 AM
  4. LineKill's Avatar
    <<Turn on "Lock instantly with power key".>>

    That setting is not on the Secure Lock Settings screen on my Galaxy S7.
    Since the settings vary by carrier, while in the settings tap the search icon at the top and type "lock instantly".
    03-30-2017 08:43 AM
  5. Geoff Stuart's Avatar
    "No results found"

    I just got the Nougat 7.0 update and am installing it now. Will update this thread after i test it out.
    03-30-2017 10:03 AM
  6. B. Diddy's Avatar
    It might also be called "Automatically Lock."
    03-30-2017 04:08 PM
  7. LineKill's Avatar
    It might also be called "Automatically Lock."
    On the Verizon variant there is also Lock Automatically. It is a separate setting from Lock Instantly. But you know how carriers like to mess with things😉
    B. Diddy likes this.
    03-30-2017 11:19 PM
  8. Geoff Stuart's Avatar
    Well, the upgrade to 7.0 dids nothing to help this problem. I deleted and re-added fingerprints and it still does not recognize me.
    04-01-2017 08:06 AM
  9. B. Diddy's Avatar
    Is the phone still under warranty? Maybe the sensor is failing.
    04-01-2017 04:14 PM
  10. Geoff Stuart's Avatar
    Far too much trouble to go to. I'll try other security features.
    04-01-2017 09:03 PM
35 12

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