1. necor23's Avatar
    Hi I recently upgraded from the S6 to an S7 Edge. I am having a heck of a time getting Nine to work correctly. I have installed and logged into my account via Nine with no issues on ANY wifi signal home starbucks etc, but when I am on 4g LTE it won't sign in or work. Any suggestions would be great I really don't wanna switch clients.
    06-20-2016 08:54 AM
  2. pkcable's Avatar
    This is gonna sound weird BUT try turning off WiFi so it's not even trying to find a WiFi signal, and it's JUST using T-Mobile. (this will save some battery too) This MIGHT just get it to work, sometimes a weak WiFi signal can mess up things as it tries to connect and fails. If that does not work we'll try something else.
    06-20-2016 09:31 AM
  3. necor23's Avatar
    Wifi is working the 4G is not And its all wifi anywhere . It worked fine in KitKat.Marshallow seems to be the issue. I am not sure why.
    06-20-2016 09:39 AM
  4. necor23's Avatar
    I figured it out, under Battery and battery usage, you have exclude Nine from Power saving.

    Laura Knotek and pkcable like this.
    06-20-2016 10:46 AM
  5. pkcable's Avatar
    Glad you got it figured out!
    06-20-2016 10:51 AM
  6. necor23's Avatar
    Kinda did, so it started again. I updated my nine case to see if we can get any feedback. I dont know what else to do.
    06-20-2016 03:24 PM
  7. YankInDaSouth's Avatar
    Weird, I'm using Nine without issues... Even looking through the settings I can't see anything that would cause this!
    06-20-2016 08:39 PM

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