1. AC Question's Avatar
    Just bought this new phone 1 month ago...was very happy with it till now...it's been 2 days I can't receive any calls or sms when the wifi is on !! When anybody calls me it doesn't connect at all ...I don't understand
    06-20-2016 02:03 PM
  2. VW Maverick's Avatar
    06-20-2016 02:16 PM
  3. dandouun's Avatar
    I don't have a wifi connection problem...It's just that I can't receive phone calls when the wifi is on, why ???
    06-20-2016 02:25 PM
  4. Javier P's Avatar
    I don't have a wifi connection problem...It's just that I can't receive phone calls when the wifi is on, why ???
    Welcome to the forums. I've read about some funny problems related to the Smart Network Switch. Not sure if that's your case, but worth a try. Go to settings - Wi-Fi - more - Smart network switch - switch it off.
    06-20-2016 02:36 PM
  5. Javier P's Avatar
    Another thought. Do you have WiFi calling enabled? If so, disable it and see if it makes any difference.
    06-20-2016 02:39 PM
  6. dandouun's Avatar
    It is already off...still have the same problem.
    06-20-2016 02:48 PM
  7. dandouun's Avatar
    how do i disable the wifi calling?
    06-20-2016 02:51 PM
  8. jazz70's Avatar
    settings>>>advanced calling>>>Wi-Fi calling (toggle on/off switch there)
    06-20-2016 02:54 PM
  9. gdmin's Avatar
    Last... try factory reset
    06-20-2016 03:25 PM
  10. jaltman's Avatar
    Who is your provider?
    Have you talked to them?
    Which version of Edge do you have?
    Have you rebooted?
    What if wifi is on, but not connected to anything?
    06-20-2016 04:08 PM
  11. dandouun's Avatar
    Did all of these ...still facing the same problem...will take it back to the store tomorrow.
    06-20-2016 04:09 PM
  12. dandouun's Avatar
    ok..tried with the wifi on but not connected to anthing...it worked on 4G, What does this mean?
    06-20-2016 04:12 PM
  13. dandouun's Avatar
    version S7 edge gold
    06-20-2016 04:14 PM
  14. jaltman's Avatar
    Provider? Version refers to which hardware, what model number? SM-G935A is AT&T's version. When you turn wifi on does it come up and ask you to verify your address for purpose of 911?
    06-20-2016 04:24 PM
  15. dandouun's Avatar
    SM-G935F GH69-26617C bought in the middle east
    06-20-2016 04:33 PM
  16. jaltman's Avatar
    That's the international version. I suspect you have wifi calling on and its not supported by your provider, whoever that provider might be.
    06-20-2016 04:49 PM
  17. dandouun's Avatar
    I don't have advanced calling in the settings to disable the wifi calling...so I don't know from where. But suppose this is true could I place calls also?? Because I don't have any problems placing calls, it's only when receiving a regular call with the wifi on.
    On another side I am receiving wifi calls perfectly using Whatsapp or Line...but no regular calls !!!
    06-20-2016 05:15 PM
  18. dandouun's Avatar
    I don't have advanced calling in the settings to disable the wifi calling...so I don't know from where. But suppose this is true could I place calls also?? Because I don't have any problems placing calls, it's only when receiving a regular call with the wifi on.
    On another side I am receiving wifi calls perfectly using Whatsapp or Line...but no regular calls !!!
    06-20-2016 05:30 PM
  19. jazz70's Avatar
    Did all of these ...still facing the same problem...will take it back to the store tomorrow.
    If you did all those steps suggested and you are still having problems it probably would be best to talk to your provider or the store you bought the s7e from
    06-20-2016 06:00 PM
  20. dandouun's Avatar
    Ok...went back to the store and they told me to switch from 4G to 3G. It seems the problem was linked to the LTE/4G connection. Now my phone is on 3G and I'm receiving calls normally.
    06-21-2016 05:05 PM
  21. panalyn's Avatar
    Can you tell me how you switched from 4G to 3G? I am having the same exact issue on my phone right now and have been dealing with Verizon on and off for a month. They have NOT been helpful at all in figuring out what is wrong and why I cannot receive calls while on wifi. What steps did you do?
    06-30-2016 06:11 PM
  22. hudaa mirande's Avatar
    thanx you have realy helped me .. had the same problem bt after reading this am now sorted
    01-01-2017 10:19 PM
  23. Joyb78's Avatar
    Thank you for this info. I just bought my S7 edge from Middle East and now based in Asia. I am having the same issue with my phone and now it's working fine. Hopefully no more trouble with it in the future.
    04-30-2017 07:17 PM

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