1. 1iwilly's Avatar
    today is 2 months since i got my s7 edge well the mike stop working last night when making phone calls. only way for people to hear was either on speaker phone or blue tooth call tech support they verified it is bad and said they will send me another phone. i ask i hope it is a new one because i only had this phone 2 moths today and haven't paid $100.00 yet been monthly is like $24.00 then she said possible refurbish i told her for the money i still owe you give me a refurbish i will cancel my 4 line service right there on the spot and go with at&t or verizon. then after 2 minute on hold she assure me it will be a brand new phone.phone be here on the 19
    07-17-2016 04:50 PM
  2. shook187's Avatar
    Another person who feels his 2 month old broken phone is new.

    Hey buddy you agree to the terms and conditions... Get over it
    07-17-2016 05:28 PM
  3. TJA3500's Avatar
    Used is used even if it's 1 day old.
    07-17-2016 05:45 PM
  4. 1iwilly's Avatar
    i guess in todays world you need to specified every detail. if with the app phone info it says my phone is not refurbish well it is new to me if the phone was over 1 year old or more then i wouldn't complain


    Another person who feels his 2 month old broken phone is new.

    Hey buddy you agree to the terms and conditions... Get over it
    alarsen7 likes this.
    07-17-2016 06:16 PM
  5. shook187's Avatar
    i guess in todays world you need to specified every detail. if with the app phone info it says my phone is not refurbish well it is new to me if the phone was over 1 year old or more then i wouldn't complain
    You can't complain you agree to the terms... most likely you will get a refurbish one and you know what, you can't do nothing about it.
    Premium1 likes this.
    07-17-2016 06:29 PM
  6. chanchan05's Avatar
    Yup. They just told you that you'd get a new one to shut you up. You'll receive a refurbished phone.

    You signed a contract that says you'll get a refurbished phone if you need a replacement. You can't win. Even if you cancel your contract you still have to pay a cancelation fee. Either way you lose.
    Premium1 likes this.
    07-17-2016 07:08 PM
  7. shook187's Avatar
    Yup. They just told you that you'd get a new one to shut you up. You'll receive a refurbished phone.

    You signed a contract that says you'll get a refurbished phone if you need a replacement. You can't win. Even if you cancel your contract you still have to pay a cancelation fee. Either way you lose.
    I've gotten refurbish phones before, they look just like new... he'll quickly get over the fact that it's refurbished and will move right along with his family plan.
    Premium1 likes this.
    07-17-2016 07:37 PM
  8. Iva_LadyDiCaprio98's Avatar
    Everyone is right. You're not entitled to a new phone at all especially past the 14 day return window. The contract states any replacements will be refurbished. Refurbished phones look brand new regardless so you wouldn't even be able to tell the difference. I work for a phone company and we sell phones that are refurbished like the s7edge and they all look brand new nothing out of the ordinary. So, there's no reason for you to feel like it's a bad thing. Even apple gives you refurbished phones when replaced through insurance. It's nothing different.

    Posted via the Android Central App
    Premium1 likes this.
    07-18-2016 08:44 AM
  9. yeahizme's Avatar
    He won't have to pay a cancellation fee bc if goes to either AT&T or Verizon , they'll pay all his ETFs lol
    07-18-2016 09:39 AM
  10. MC_A_DOT's Avatar
    Luckily for me, when I lost my phone my insurance sent me a brand new one........sealed in the plastic.
    07-19-2016 08:04 AM
  11. yeahizme's Avatar
    Wow that is good lol
    07-19-2016 11:44 AM
  12. shook187's Avatar
    Luckily for me, when I lost my phone my insurance sent me a brand new one........sealed in the plastic.
    Most insurance replacement are new, refurbished ones come with a warranty replacement directly from T-Mobile
    07-19-2016 12:04 PM
  13. aha's Avatar
    You are all correct. Sometimes you can get through these situations as you wish, sometimes you can't. Now, Trump.....
    07-19-2016 02:32 PM
  14. amit12131's Avatar
    Old is old my dear...
    You have already purchased refurbished phone and refurbished phone are not always trust worthy. Unless you buy it from trust worthy platform like Togofogo.
    08-10-2016 12:53 AM

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