1. FreedomLife's Avatar
    Hello everyone.
    I'm writing this message again, I'll try to be more clear.

    I bought Galaxy s7 edge new lately, and yesterday, for the first time, I started to photograph video on the camera of the device.
    Okay, I'm done recording a video, And I went to the gallery on the device, To watch what i photographed.
    Then I saw that there is a problem, in the video i photographed.
    The problem is: Noise in video.
    I don't know how to set the noise, Maybe noise static? Maybe noise popping?
    Or, actually, I know, Pretty sure this is the clacking noise!!
    Because I noticed, When I move my fingers, while recording, then hear these noise :/
    I think that microphone is very sensitive to Noise clicks...
    By the way, These noise also hear every recording differently, Not only photography video.

    Also here talking about the problem (But me it's not just at the beginning of the video) : https://us.community.samsung.com/t5/...-the/td-p/1993

    Is anyone here having this problem? I would be happy If you Write a comment Please, I need your help
    07-28-2016 11:23 AM
  2. B. Diddy's Avatar
    When you record the video, make sure your fingers are nowhere near the microphones. Look carefully for the tiny microphone openings at the top and bottom of the phone (the one at the bottom would be where you speak into when you're on a call). If your fingers are right near or covering those openings, you'll either cause extra sounds when you move the fingers, or you'll muffle the recording.
    FreedomLife likes this.
    07-28-2016 03:06 PM
  3. FreedomLife's Avatar
    When you record the video, make sure your fingers are nowhere near the microphones. Look carefully for the tiny microphone openings at the top and bottom of the phone (the one at the bottom would be where you speak into when you're on a call). If your fingers are right near or covering those openings, you'll either cause extra sounds when you move the fingers, or you'll muffle the recording.
    But in device my previous - lg g2
    I was photograph video the same way, There was no noise like that ever.
    The microphone is very sensitive, Maybe, Because every click of the finger during recording... makes noise.

    Don't already know what it is. Maybe software problem, maybe a hardware problem. :/
    07-28-2016 03:48 PM
  4. B. Diddy's Avatar
    Are you saying that if your fingers were rubbing the phone right near the mic openings on the G2, you wouldn't hear that on the recording? The mic location will usually differ somewhat on different phones, so if you hold the phone the same way while taking a video, it's possible the mic locations on the S7 edge make it more likely for your fingers to make that sound.
    FreedomLife likes this.
    07-28-2016 04:32 PM
  5. FreedomLife's Avatar
    Are you saying that if your fingers were rubbing the phone right near the mic openings on the G2, you wouldn't hear that on the recording? The mic location will usually differ somewhat on different phones, so if you hold the phone the same way while taking a video, it's possible the mic locations on the S7 edge make it more likely for your fingers to make that sound.
    Dear friend, Microphone in lg g2 my, and microphone in s7 edge my, They are in the same location.
    Just in s7 edge, Every movement with my finger on the phone, Creates a weird noise
    It's not a noise clicking norm, The noise twisted, Or something
    When I watch the recording, A clicking noise Changes, becomes distorted, and very strong, very noticeable
    07-28-2016 05:34 PM
  6. B. Diddy's Avatar
    Do you have a case on?

    Since the phone is still under warranty, I'd consider just contacting Samsung for repair or replacement. Or bring it back to your wireless store and ask for a direct exchange, if they can do that.
    FreedomLife likes this.
    07-28-2016 05:36 PM
  7. FreedomLife's Avatar
    Do you have a case on?

    Since the phone is still under warranty, I'd consider just contacting Samsung for repair or replacement. Or bring it back to your wireless store and ask for a direct exchange, if they can do that.
    yes, I'm using case now
    By the way, With case, noise clicking more noticeable, No case, noticeable, but less.
    I don't want to run to repair, Because maybe it's a software problem?
    07-28-2016 05:42 PM
  8. B. Diddy's Avatar
    Have you already tried wiping the cache partition? https://support.t-mobile.com/docs/DOC-25076 Or booting into Safe Mode? https://support.t-mobile.com/docs/DOC-25053
    FreedomLife likes this.
    07-28-2016 05:46 PM
  9. FreedomLife's Avatar
    Have you already tried wiping the cache partition? https://support.t-mobile.com/docs/DOC-25076 Or booting into Safe Mode? https://support.t-mobile.com/docs/DOC-25053
    Does Factory reset ,Also cache cleaner?
    Because I did earlier Factory reset...
    Also in Safe mode the problem persists

    Link I put up (message first) There, in the link, there's video
    Have you seen him my friend?
    I copied today the videos from the phone to the computer..
    From the computer I watched the videos, For me, it sounds the same, As in the guy who uploaded the video in the link
    What do you say about The static noise, were such problems in other phones?

    A thousand thanks For your help
    07-28-2016 08:00 PM
  10. B. Diddy's Avatar
    I just hear a couple of pops near the beginning--is that what you're talking about?

    A factory reset would wipe the cache partition. And if it's persisting in Safe Mode, then it's either a firmware or hardware problem.

    You could try reinstalling the firmware using Samsung Smart Switch.
    FreedomLife likes this.
    07-28-2016 10:40 PM
  11. FreedomLife's Avatar
    I just hear a couple of pops near the beginning--is that what you're talking about?

    A factory reset would wipe the cache partition. And if it's persisting in Safe Mode, then it's either a firmware or hardware problem.

    You could try reinstalling the firmware using Samsung Smart Switch.
    It's a little strange, but...I went to the video right now again, And I not heard noise static
    and so i ran the video over and over again to the beginning, And I was to hear again, Weird, hahaha
    You can try to do the same? noise static in the first second...

    Here's the video:
    07-29-2016 05:24 AM
  12. B. Diddy's Avatar
    I do hear one sharp click at the beginning of the video, but no static. There's something that initially sounds like white noise, but I'm pretty sure that's part of the music playing on a TV in the background.
    FreedomLife likes this.
    07-29-2016 12:04 PM
  13. FreedomLife's Avatar
    I do hear one sharp click at the beginning of the video, but no static. There's something that initially sounds like white noise, but I'm pretty sure that's part of the music playing on a TV in the background.
    Dear friend, The noise At the end of the first second, in the video.
    I think we're not talking about the same noise.
    It is very noticeable...
    You can try to see the video in another way ?
    Thank you, waiting for your reply, what do I do
    07-30-2016 04:32 PM
  14. B. Diddy's Avatar
    Sorry, but I don't have any other good suggestions besides bringing it back to the store for an exchange, or contacting Samsung for warranty repair/replacement.
    FreedomLife likes this.
    07-30-2016 06:15 PM
  15. FreedomLife's Avatar
    Sorry, but I don't have any other good suggestions besides bringing it back to the store for an exchange, or contacting Samsung for warranty repair/replacement.
    In my country, A lot of Chance are not replace a new phone.
    They take phone, maybe repaired, try to repaired at least..
    But I think... No one can't fix it at all.
    Because it's a problem of Samsung big, Maybe only a software update will fix it?


    you is in my shoes, would you take the risk? Take my new (!) phone To the lab?
    Afraid they will do more harm than benefit...
    07-30-2016 07:20 PM
  16. B. Diddy's Avatar
    One of the options I previously mentioned was reinstalling the firmware using Samsung Smart Switch--have you already tried this?
    07-30-2016 08:17 PM
  17. FreedomLife's Avatar
    One of the options I previously mentioned was reinstalling the firmware using Samsung Smart Switch--have you already tried this?
    no, I haven't seen
    What should I do ?
    And how can it help?

    thank you !!!!
    07-31-2016 04:33 AM
  18. B. Diddy's Avatar
    Follow the instructions here: SmartSwitch: Install & update or replace firmware. The reason why I'm suggesting this is in case your current firmware has become corrupt in some way. Reinstalling the firmware might help. I think this will wipe your data, though, so make sure your backup or sync your personal data first.
    07-31-2016 05:14 PM
  19. FreedomLife's Avatar
    Follow the instructions here: SmartSwitch: Install & update or replace firmware. The reason why I'm suggesting this is in case your current firmware has become corrupt in some way. Reinstalling the firmware might help. I think this will wipe your data, though, so make sure your backup or sync your personal data first.
    Thank you for everything!!!!
    I'll try.
    If anyone wants to add, he's welcome..
    B. Diddy likes this.
    08-01-2016 01:18 PM

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