1. 1iwilly's Avatar
    so i sent my s7edge to samsung for mic not working been phone is 2 months old still has factory warranty today get get this email
    by the way the only way they would fix my phone was i had to paid $70.00 for a new back cover that was crack and only then they would fix the rest of the phone under warranty read what they fix that fix the mic not working= don't make sense to me (LCD)???
    Dear [personal info removed by moderator]

    Thank you for your patience.

    Your product was shipped on 7/29/2016 at 5:55 PM EST.

    Service Ticket Number: [personal info removed by moderator]
    Ship Company: UPS
    Tracking Number: [info removed by moderator]
    Serial number: [info removed by moderator]
    Please view additional information below for more details.

    Original Problem:
    CALL QUALITY /SOUND - SOUND PROBLEMS - MICROPHONE NOT WORKING

    Problem found:
    BACK COVER CRACKED - ABUSE - COSMETICS DAMAGE

    Solution:
    REPLACED COSMETIC - REPLACED LCD

    If you have any additional questions, please call us at 1-800-SAMSUNG and reference Ticket Number: [info removed by moderator]

    Thank you.
    Samsung Electronics America
    07-29-2016 07:37 PM
  2. shook187's Avatar
    Why a new thread? Should have just update the original thread
    http://forums.androidcentral.com/sam...y-tmobile.html
    07-29-2016 07:56 PM
  3. 1iwilly's Avatar
    because i didn't get my way after all with them.LOL i'm still trying to figure out if the phone had a case how can the back cover get crack. no biggie anyway $70.00 is cheaper than $175.00 and my phone is still original not refurbish.by the way what would be a good case recommendation.??


    Why a new thread? Should have just update the original thread
    http://forums.androidcentral.com/sam...y-tmobile.html
    07-30-2016 06:31 AM
  4. 1iwilly's Avatar
    here is my update receive phone today working like brand new for those having the wifi disconnecting when using 5ghz they fix it no more disconnect
    so if you still have factory warranty i would complain to them anyway look at pic of what they change i'm on tmobile but it states that the LCD is att
    my original complaint was mic not working when using phone.but they say it was a display issue
    Attached Thumbnails my s7edge repair update-20160803_180634.jpg  
    08-03-2016 05:21 PM

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