02-20-2017 04:26 PM
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  1. oasisbliss's Avatar
    I have a s7 edge with at&t with the latest update. 6.0.1
    I am trying to enable wifi calling and the setting icon is not even there. I have tried going to phone/settings and there should be a wifi calling option right under the vibrate option, it is also not there. My wife has the exact same phone under my plan and hers works great so I know it is possible. Anyone have any info on this?

    thank you

    MikeWiFi Calling Icon not showing AT&T-screenshot_20160809-142511.jpg
    08-09-2016 03:27 PM
  2. LineKill's Avatar
    Check under Advanced Calling in the settings.
    08-09-2016 05:12 PM
  3. thecomicbookandme's Avatar
    It should be there. Check out my settings.
    Make sure you have the latest AT&T update. Under settings>system>about device, your Android security patch level should indicate July 1,2016

    Yea! Heavy And A Bottle Of Bread
    Attached Thumbnails WiFi Calling Icon not showing AT&T-41565.jpg  
    08-09-2016 06:28 PM
  4. oasisbliss's Avatar
    I dont have the advanced calling option....I think this is only available on Verizon ??
    08-10-2016 01:18 PM
  5. oasisbliss's Avatar
    It should be there. Check out my settings.
    Make sure you have the latest AT&T update. Under settings>system>about device, your Android security patch level should indicate July 1,2016

    Yea! Heavy And A Bottle Of Bread
    My security patch is May 1, 2016 - how do I update this? when I do the updates on the phone it says all are up to date... thanks
    08-10-2016 01:30 PM
  6. thecomicbookandme's Avatar
    You should have gotten the July update. That's why you don't have Wi-Fi calling.
    Go to settings>system>about device>software update.
    If AT&T is your carrier, the update is available.

    Yea! Heavy And A Bottle Of Bread
    08-10-2016 02:42 PM
  7. oasisbliss's Avatar
    You should have gotten the July update. That's why you don't have Wi-Fi calling.
    Go to settings>system>about device>software update.
    If AT&T is your carrier, the update is available.

    Yea! Heavy And A Bottle Of Bread
    Thanks but again I did that and it shows I am current. I even tried doing an update with smart switch it says up to date as well.

    any ideas ?
    08-10-2016 02:50 PM
  8. thecomicbookandme's Avatar
    Go to the closest AT&T service center and have them update it for you. You're two months behind on security updates.

    Yea! Heavy And A Bottle Of Bread
    08-10-2016 03:50 PM
  9. oasisbliss's Avatar
    Go to the closest AT&T service center and have them update it for you. You're two months behind on security updates.

    Yea! Heavy And A Bottle Of Bread
    Ok thanks will do. Do you have any idea on why my phone is not updating?
    08-10-2016 06:00 PM
  10. thecomicbookandme's Avatar
    🤔 Gremlins?
    Ask the AT&T guy. 😎

    Yea! Heavy And A Bottle Of Bread
    08-10-2016 06:09 PM
  11. oasisbliss's Avatar
    🤔 Gremlins?
    Ask the AT&T guy. 😎

    Yea! Heavy And A Bottle Of Bread
    HAHAHAHA - Nice! - thanks again for your assistance...
    08-10-2016 06:13 PM
  12. Shraddha Saini's Avatar
    U said i should have an update of security patch level of date july but mine is showing of 1 september 2016 but still wifi calling is not working on my samsung galaxy s7 edge.
    10-13-2016 02:07 PM
  13. Shraddha Saini's Avatar
    The option of wifi calling is not showing under setting>applications>phone .
    10-13-2016 02:10 PM
  14. nettech207's Avatar
    The option of wifi calling is not showing under setting>applications>phone .
    settings/advance calling
    10-13-2016 02:39 PM
  15. Shraddha Saini's Avatar
    I cant find this advance calling option
    10-13-2016 02:43 PM
  16. thecomicbookandme's Avatar
    Who is your carrier?
    10-13-2016 05:51 PM
  17. thecomicbookandme's Avatar
    Go to phone settings. Not OS settings.
    10-13-2016 05:53 PM
  18. Shraddha Saini's Avatar
    Idea company
    10-13-2016 05:54 PM
  19. Shraddha Saini's Avatar
    I am opening phone settings by clicking settings> application>phone
    But there is no option as wifi calling.
    But it is showing the option in notification panel..
    And its not working..
    10-13-2016 05:58 PM
  20. thecomicbookandme's Avatar
    Go into the phone app. Select "more" upper right corner. Select "settings". Scroll down to "wi - fi calling".
    This has nothing to do with the OS settings.
    If the selection is not available, it is probably due to your carrier.
    10-13-2016 06:02 PM
  21. Shraddha Saini's Avatar
    That is what am telling you.. its not available there.. by the way thanks..
    10-13-2016 06:06 PM
  22. Serkle K's Avatar
    That is what am telling you.. its not available there.. by the way thanks..
    Two things may be the reason.

    1) You may need to make sure your carrier has your correct IMEI in order to get the proper security updates.

    2) You need to make sure they have the WiFi Calling enabled/provisioned for your account.
    10-13-2016 06:44 PM
  23. Vineet Ahluwalia's Avatar
    Idea network doesn't provide wifi calling. Its network specific thing
    11-12-2016 09:16 PM
  24. jbfletchr's Avatar
    Do you have an unlocked phone by any chance?
    12-30-2016 10:33 PM
  25. Joseph Doherty1's Avatar
    Do you have an unlocked phone by any chance?
    My phone is unlocked, and when I go into any phone type settings when I scroll down to the bottom it doesn't say wifi calling it only says calling account settings
    01-08-2017 01:39 PM
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