[Help] No sound on video recordings

[Rokit5]

So a friend of mine recorded a couple videos during a concert. Problem is, there is no sound. Other videos recorded before and after that have sound.

We think it could be some kind of noise suppression...

Is there any way to turn it off? Any suggestion?

Thanks.

 

[B. Diddy]

Welcome to Android Central! Completely silent, or is there anything that sounds muffled?

 

[Rokit5]

Welcome to Android Central! Completely silent, or is there anything that sounds muffled?

Thank you!

Not completely silent, it's like white noise. But you can't hear the music or the people. Just that noise.

 

[B. Diddy]

Try recording in Safe Mode. Same problem? https://support.t-mobile.com/docs/DOC-25053

 

[Rokit5]

Try recording in Safe Mode. Same problem? https://support.t-mobile.com/docs/DOC-25053

The problem only ocurred during the concert. Now works fine.

A selfie stick was used but all was good before and after.

 

[B. Diddy]

Was it the kind of selfie stick that plugs into the headphone jack, or did it connect via Bluetooth? If it plugged in physically, then maybe something about the plug interfered with the mic contact in the jack?

 

[Rokit5]

Was it the kind of selfie stick that plugs into the headphone jack, or did it connect via Bluetooth? If it plugged in physically, then maybe something about the plug interfered with the mic contact in the jack?

Into the headphone jack.

I guess so but it's weird...it worked before and after the concert. The only videos with no sound are the ones with loud music...


Thanks for helping

 

[tracypagedotnet]

Have you confirmed audio input via the headphone jack with other video's from that selfie stick?

I ask because a similar issue was discussed on another thread...guy was unsuccessfully trying to transfer songs from one device to another via the headphone jacks. I also noticed the earbuds that came with my phone lack a mic as well....the group more or less decided there was no audio input via the headphone jack.

 

[Rokit5]

Have you confirmed audio input via the headphone jack with other video's from that selfie stick?

I ask because a similar issue was discussed on another thread...guy was unsuccessfully trying to transfer songs from one device to another via the headphone jacks. I also noticed the earbuds that came with my phone lack a mic as well....the group more or less decided there was no audio input via the headphone jack.

Yes. Other videos were recorded with that selfie stick and there is sound.

 

[B. Diddy]

You may want to look for a selfie stick that connects via Bluetooth instead of the headphone jack.