1. AC Question's Avatar
    My S7 edge randomly becomes unresponsive while being locked. I have restored factory settings multiple times, and tried running the phone in safe mode, but the issue still appears. I have to hard reset (power + volume down) to get the phone to work again.

    I have not been able to find a cause for the problem. It seems totally random.

    Anyone else experiencing this, and/or have any other suggestions before I return the phone for service?

    08-16-2016 07:25 AM
  2. Javier P's Avatar
    Moved to the S7 Edge forum for more visibility.
    08-16-2016 08:24 AM
  3. torbach1's Avatar
    I've had it become very slow, and while I'm typing in my pin, the screen self locks, and I have to unlock it again, and then slooooowly type in the pin. So not as bad as you, but still very irritating. I'm also seeing a lot more lag that the first few months. I'm hoping it's an app, and I can figure it out...

    Posted via the Android Central App
    08-17-2016 10:54 AM
  4. srkmagnus's Avatar
    Does a reboot help at all? It could be a background process keeping the device awake, and maybe the reboot will clear it.
    08-17-2016 12:12 PM
  5. jepean's Avatar
    A reboot makes the phone work again. However it can be just a matter of minutes before it will be unresponsive again. Some days it will become unresponsive 10-15 times and another day it might not happen at all. Very strange!
    08-17-2016 12:19 PM

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