1. 41Pixels's Avatar
    I don't play music all that often on my phone, but tried it today after Samsung Music updated or downloaded on my phone. Now when I open that app or PowerAmp, neither one can see the music I have in my Music folder on the SD card. Is there anything I can do to fix this? If so, I need specific details as I'm a little bit limited in knowledge on these phones.
    08-25-2016 03:12 PM
  2. anon(632115)'s Avatar
    Are the files still There? Open up the my files app and see if they are. Your answer will let me know the next step
    08-25-2016 03:37 PM
  3. 41Pixels's Avatar
    I dont think they are... Actually cant even see where the SD card is?
    08-25-2016 04:09 PM
  4. anon(632115)'s Avatar
    Can you check if it shows under Storage?
    08-25-2016 04:17 PM
  5. 41Pixels's Avatar
    Didn't see it under storage.
    08-25-2016 04:19 PM
  6. 41Pixels's Avatar
    Only shows internal storage. I know I used to have Music that I played from my SD card in the past which I had copied onto the card. At the moment my SD card is not showing up?
    08-25-2016 04:22 PM
  7. 41Pixels's Avatar
    My phone did do an update today, wondering if that could have messed something up? AT&T
    08-25-2016 04:35 PM
  8. Iva_LadyDiCaprio98's Avatar
    My phone did do an update today, wondering if that could have messed something up? AT&T
    Sometimes the phone gets all wonky after an update so the best thing to do would be to turn off the phone then simultaneously press on the following buttons: volume UP button > power button > home button until you see blue lettering appear at the top left hand corner. Then once the menu pops up, using the volume DOWN rocker, select the "wipe cache Partition" by using the power button, then the down volume button again to select yes with the power button once more. Once that does its thing, it should automatically be selected on reboot phone so you will just need to press on the power button and voila you will have successfully cleared cache. That usually fixes whatever issue your phone may have
    08-25-2016 05:36 PM
  9. 41Pixels's Avatar
    Thanks for the suggestion Iva_LadyDiCaprio98. I tried that but sadly did not help. Been on the phone for about an hour and they are sending me a new phone.
    08-25-2016 06:43 PM
  10. Iva_LadyDiCaprio98's Avatar
    Well, at least you gave it a try and I'm glad that a new phone is being sent out to you
    08-25-2016 10:26 PM
  11. anon(632115)'s Avatar
    Put the sd card in a card reader in a windows pc and run chkdsk. Your card is likely to be corrupt
    08-26-2016 02:42 AM

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