1. David L3's Avatar
    Just got a S7E and am using the same bluetooth speakers I've had for the last year. So hoping there is a media setting I am missing somewhere.

    Listening to media (Spotify, etc) and then receive a phone call. The call audio is coming through fine but the media audio continues to come through as well. To the point its very hard to hear the phone audio.

    Safe assumption I am being an ***** -- is there a setting I am missing?
    08-26-2016 06:58 PM
  2. Rashawn29's Avatar
    These are the options to get when you long press bluetooth in the drop down notification n then the setting icon next to the your headphone name.
    Attached Thumbnails Receiving both Call Audio and Media Audio at same time-2426.jpg  
    08-26-2016 07:40 PM
  3. David L3's Avatar
    Yeah, I got that far and have them both enabled. But shouldn't the media audio turn off when I am taking a phone call?
    08-26-2016 08:20 PM
  4. Morty2264's Avatar
    Yeah, I got that far and have them both enabled. But shouldn't the media audio turn off when I am taking a phone call?
    In my (limited) experience with smartphones, media audio will stop or at least die down for calls and/or messages to come through. My G3's music will stop immediately if I get a message. Has this happened since the day you got the device?
    08-26-2016 10:18 PM
  5. David L3's Avatar
    Yes. I've only had it for four days, but have had the problem over 10 times already. Never had a phone that didn't mute the media audio when on a phone call.
    08-26-2016 10:30 PM
  6. TylerLV76's Avatar
    Is it just streaming apps or local music also? Spotify has been known to not pause during calls but it was supposed to have been fixed a while ago.
    08-26-2016 10:49 PM
  7. David L3's Avatar
    Hmm. Haven't tried local music. Its been Tune In, Spotify and Pandora. Why I figured it was the phone and not the app?
    08-27-2016 12:22 AM
  8. TylerLV76's Avatar
    Pandora shouldnt be doing that. I had pandora on for hours yesterday and got multiple calls. Each time it paused pandora. The only issues I had was twice I had to turn bluetooth off and back on after the call because it wouldnt reroute sound to the bluetooth speaker.
    08-27-2016 07:00 AM
  9. David L3's Avatar
    OK. Thanks. So sounds like I have a bug and am not being a complete *****. This is going to be frustrating. I've already unpaired then paired again. Guess I'll keep fiddling around. Don't want to to a factory reset after a few days.
    08-27-2016 07:04 AM
  10. Morty2264's Avatar
    Do you have a return window or anything like that? I would recommend doing that if you can; and then see if the new unit has the same issues - but this could be a last resort for you; as I get that that would be quite the hassle. Any more updates on this issue?
    08-27-2016 09:14 PM
  11. David L3's Avatar
    Any more updates on this issue?
    Went ahead with a factory reset and it worked. Haven't a clue what was causing the issue.
    Morty2264 likes this.
    08-28-2016 04:15 PM
  12. Morty2264's Avatar
    Went ahead with a factory reset and it worked. Haven't a clue what was causing the issue.
    That's wonderful news! So glad that it's working for you!
    08-28-2016 08:32 PM

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