1. Murph5150's Avatar
    I've had the S7 Edge for about a month. For the past couple of days my phone will freeze. I'll have to hold the volume down and press the power button to go into the boot loader to restart the phone. Other times, the phone just resets for no particular, recognizable reason.

    Does this sound like a circumstance where a factory reset is the only solution or are there trouble shooting steps I can take before going through the long, annoying reset procedure?

    I cannot pinpoint a malicious app that could be the cause.
    09-20-2016 04:55 PM
  2. B. Diddy's Avatar
    Have you already tried a cache partition wipe? https://support.t-mobile.com/docs/DOC-28028
    Murph5150 likes this.
    09-20-2016 05:10 PM
  3. Murph5150's Avatar
    Just did a wipe. Let's see what happens.
    B. Diddy likes this.
    09-20-2016 05:29 PM
  4. B. Diddy's Avatar
    Also, if it's pretty frequent, try Safe Mode, which can help narrow it down to some app you installed vs a preinstalled app/firmware issue. https://support.t-mobile.com/docs/DOC-28008
    09-20-2016 07:42 PM
  5. Murph5150's Avatar
    Cache wipe didn't work, and it still resets safe mode. It's actually worse. My phone won't stay on long enough for me to read an unread text.
    09-20-2016 11:44 PM
  6. B. Diddy's Avatar
    Any recent system updates?

    At this point, a factory reset is worth a try. If it still happens after a factory reset, the last thing I'd try is to reinstall the firmware using the Verizon Repair Assistant: Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless
    Murph5150 likes this.
    09-21-2016 12:14 AM
  7. Murph5150's Avatar
    Any recent system updates?

    At this point, a factory reset is worth a try. If it still happens after a factory reset, the last thing I'd try is to reinstall the firmware using the Verizon Repair Assistant: Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless
    I ran out of options. I did a factory reset. Pain in the butt but the phone is functioning normally again.

    I appreciate the help you offered!

    EDIT: The last update occurred at the beginning of September.
    B. Diddy likes this.
    09-21-2016 05:27 AM

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