Hi,
I dropped my 3 month old S7 Edge yesterday on concrete. It was in a case. The screen is fine except for a tiny scratch. Flashing lines appeared on the bottom of the screen yesterday but the phone was still working.
Today it's completely shot. Green flashing lines over the whole display.
I called Verizon tech support. All they could suggest was taking it to a Verizon store. I did that today, and they just activated my old S4 and told me to call Samsung to see if it would be covered under warranty.
I called Samsung today and they told me physical damage is not covered and that they have temporarily suspended all phone repairs.
Now what can I do?? I have a monthly device payment on it through Verizon so I don't want to keep using my old phone. My old phone is in bad shape too. It barely keeps a charge and goes dead when it gets to 40% battery. Takes forever to charge too.
I can't afford $700 to buy a new phone outright and I read elsewhere that a lot of phone repair shops don't do S7 Edge repairs.
Any advice please?
I dropped my 3 month old S7 Edge yesterday on concrete. It was in a case. The screen is fine except for a tiny scratch. Flashing lines appeared on the bottom of the screen yesterday but the phone was still working.
Today it's completely shot. Green flashing lines over the whole display.
I called Verizon tech support. All they could suggest was taking it to a Verizon store. I did that today, and they just activated my old S4 and told me to call Samsung to see if it would be covered under warranty.
I called Samsung today and they told me physical damage is not covered and that they have temporarily suspended all phone repairs.
Now what can I do?? I have a monthly device payment on it through Verizon so I don't want to keep using my old phone. My old phone is in bad shape too. It barely keeps a charge and goes dead when it gets to 40% battery. Takes forever to charge too.
I can't afford $700 to buy a new phone outright and I read elsewhere that a lot of phone repair shops don't do S7 Edge repairs.
Any advice please?