1. naturecannon's Avatar
    As the title states. https://techcrunch.com/2016/10/13/sa...other-samsung/

    My wife already swapped her Note 7 for S7E. Looks like another trip to best buy to get the credit. Unreal, why must Samsung trickle the info. Don't they have a board room where they get all their eggs in a basket then release one solid plan?
    10-13-2016 07:34 AM
  2. amyf27's Avatar
    I'm just glad that they are offering $100 credit
    10-13-2016 07:36 AM
  3. Oj467's Avatar
    So how exactly are we to get the credit?

    A) Rely on our carrier's sense of goodwill and fairplay.

    OR

    B) Sit on hold for an hour with them demanding the credit until we're transferred to a retention specialist who will eventually give in and apply the credit?

    I'm guessing B but hoping for A.
    10-13-2016 07:43 AM
  4. Oj467's Avatar
    10-13-2016 07:45 AM
  5. amyf27's Avatar
    So how exactly are we to get the credit?

    A) Rely on our carrier's sense of goodwill and fairplay.

    OR

    B) Sit on hold for an hour with them demanding the credit until we're transferred to a retention specialist who will eventually give in and apply the credit?

    I'm guessing B but hoping for A.
    I use tmobile. Tmobile said it is an automatic credit that applies in 1 to 2 billing cycles to my account
    10-13-2016 07:55 AM
  6. Rob.G's Avatar
    The article I read said the refund goes live today at 3 PM Eastern, but I swapped mine on Tuesday. I hope they're planning to do it retroactively.
    amyf27 likes this.
    10-13-2016 10:03 AM
  7. justin1578's Avatar
    Galaxy Note7 Safety Recall and Exchange Program

    Looks like if you already returned the device you are covered, maybe.
    It says "select carriers"....

    On phone with Att customer service, doesnt seem like Att is select yet. We shall see.

    Fyi, it is $75 on top of the already automatic $25
    10-13-2016 10:16 AM
  8. trucksmoveamerica#AC's Avatar
    Verizon isn't live yet either, but we expect that with Verizon
    10-13-2016 10:41 AM
  9. justin1578's Avatar
    It is official on At&t now

    att.com/note7
    10-13-2016 01:49 PM
  10. blackhemi4x4's Avatar
    The article I read said the refund goes live today at 3 PM Eastern, but I swapped mine on Tuesday. I hope they're planning to do it retroactively.
    http://forums.androidcentral.com/e?l...token=wuBuhBpR

    What if I already exchanged my Galaxy Note7 for another Samsung smartphone?

    If you already exchanged your Galaxy Note7 device for another Samsung smartphone, you will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received.

    AT&T and T-Mobile are participating in the additional $75 per their website. I didn't look up the other carriers but would think they would as well.
    10-13-2016 06:33 PM
  11. Christine Aflak's Avatar
    Vodafone Australia is offering $250 credit which at least covers the price I paid to exit my last contact early and buy the Note 7. That's only if you swap to another Samsung phone so I'm now getting the S7 Edge... Couldn't wait till next year as I don't have another phone!
    10-13-2016 06:52 PM
  12. sweetypie31's Avatar
    I got mine yesterday from att do I still qualify?
    10-13-2016 08:08 PM
  13. sweetypie31's Avatar
    It's going to be a hassle trying to get this dang credit. I call att to see if I was getting a credit. She tells me that I should have gotten the credit when I returned the phone. I asked her how because I returned the phone the day before Samsung announced the credit. She then tells me that she has no proof that I even returned the phone the two times I turned it in. Needless to say I got off the phone frustrated with no clarification that I'll get a credit because according to their system I never returned my phone. *rolls eyes*
    10-15-2016 09:39 AM
  14. Harry Dunn's Avatar
    Verizon doing this?
    10-16-2016 01:11 PM
  15. Dr Claw's Avatar
    Verizon doing this?
    I called them today, and they are doing this. I just hope Samsung keeps it up indefinitely. I don't want to burn it on a carrier phone unless it's the Blue Coral S7 model.
    Harry Dunn likes this.
    10-16-2016 05:17 PM
  16. Leilan's Avatar
    I called them today, and they are doing this. I just hope Samsung keeps it up indefinitely. I don't want to burn it on a carrier phone unless it's the Blue Coral S7 model.
    I see what you did there
    Dr Claw likes this.
    10-16-2016 05:45 PM
  17. WingLT's Avatar
    If I returned my Note 7 at the Sprint store and got my S7 Edge from Best Buy would I still get the credit?
    10-16-2016 06:10 PM
  18. nick1226's Avatar
    ....and what do us poor saps in the UK get from SamDung?? zip!! nitto!!! Nothing!!
    10-16-2016 06:28 PM
  19. ZOMMBIE1's Avatar
    I was told by Verizon I wouldn't get the credit until I return the Note 7's I have. I'm still waiting for this fire proof box I'm supposed to get to return them.
    10-16-2016 06:46 PM
  20. Harry Dunn's Avatar
    I called them today, and they are doing this. I just hope Samsung keeps it up indefinitely. I don't want to burn it on a carrier phone unless it's the Blue Coral S7 model.
    Nice I better give them a call then cause I traded in my note a few days ago for the s7e but didn't get this credit
    10-16-2016 08:09 PM

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