10-14-2016 10:34 AM
28 12
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  1. lizette1222's Avatar
    So I was a note 7 owner, sadly I returned my phone last night, ended up getting the s7edge in pink from best buy.
    I like the phone, I'm not in love with it like I was with the note 7, and I hate the fact that I'll be stuck with it for 2 years, since it didn't qualify for the yearly upgrade One issue I'm having with it is that it gets really hot, just by browsing, I don't have a lot of apps. I don't remember my note 7 getting this hot. Is this normal?
    Frozen Corpse likes this.
    10-13-2016 11:24 AM
  2. suitebliss's Avatar
    I just thought the same thing, but it was while it was being charged
    10-13-2016 11:28 AM
  3. T48's Avatar
    There are a couple of apps to load to find out what temp it is running at. A couple mentioned in this thread linked.
    But otherwise, no it should not get really hot to the hand just by browsing.

    http://forums.androidcentral.com/sam...ture-heat.html
    10-13-2016 11:35 AM
  4. Roman Akert's Avatar
    Oh c'mon guys and girls.

    You are just on cold turkey 😆
    10-13-2016 11:48 AM
  5. lizette1222's Avatar
    I installed cpu temp app from the appstore and this is what I got
    Attached Thumbnails New s7 edge HOT-1476377430311.jpg  
    10-13-2016 11:51 AM
  6. lizette1222's Avatar
    This is what I got with phone info app
    Attached Thumbnails New s7 edge HOT-1476377672342.jpg  
    10-13-2016 11:54 AM
  7. justin1578's Avatar
    Battery temp is under 113, no worries.
    skatergirl likes this.
    10-13-2016 12:13 PM
  8. skatergirl's Avatar
    I am not the battery expert and that temp might be an acceptable high, but I personally would be exchanging my phone if it got that warm. The temp on my phone is 88, sitting on a wireless fast charging plate. I do not like when and if my batteries go past 100 degrees.
    10-13-2016 12:13 PM
  9. skatergirl's Avatar
    113 is the highest it should go. I advise you to try try replace it. They may try having you troubleshoot but I wouldnt put up with much of that.
    Yes, you may be required by your carrier to do a factory reset. That said, you might not have any issue at all returning it since you just got it. Keep us posted.
    10-13-2016 12:15 PM
  10. lizette1222's Avatar
    Thanks for the replies...and yes it feels a little too hot and uncomfortable for my hands...
    I don't understand the difference in temperature of the battery and cpu?? Why is cpu so high??
    10-13-2016 12:21 PM
  11. Palladium65's Avatar
    Mines been getting hot ever since I update Google photos . And has been killing the battery insanely. Anyone else having the same issue?
    10-13-2016 12:35 PM
  12. jgraves1107's Avatar
    Do a factory reset and setup as new. I'm doing thr same to mine right now. My N7 is being used til I figure out if I need to swap the s7e out for a new one. Just got it yesterday and it updated today but it's been laggy since I bought it yesterday. My loaner was perfect so it is either hardware or software.
    jbcatl likes this.
    10-13-2016 01:12 PM
  13. lizette1222's Avatar
    I'll do that right now, see if it helps
    10-13-2016 01:14 PM
  14. IAmSixNine's Avatar
    Mines been getting hot ever since I update Google photos . And has been killing the battery insanely. Anyone else having the same issue?
    Today mine has been running warmer, slughish, and worse battery life.
    Yesterday i did some app updates and Android System WebView was one of them. In the past this app has been known to cause some issues. So if anybody updated that then perhaps its the culprit. Thats what im blaming my issues on anyway.
    10-13-2016 02:25 PM
  15. team420's Avatar
    Same here... Hella warmer than my n7 ever got. Don't recall my n7 batt ever getting above 85°f and cpu never got above 90° f and usually ran much cooler.

    Just browsing the forums here, my s7e batt is at 95° f and the cpu is 126° f! Didn't look to see what temp was while charging, but it felt a lot warmer.
    10-13-2016 03:00 PM
  16. jsk0703's Avatar
    N7 was MUCH cooler than the S7E. There is a decent YouTube video showing a comparison.

    10-13-2016 03:41 PM
  17. lizette1222's Avatar
    Well after a factory reset it still running hot...I'm gonna give it a few days, if it continues I'll have it replaced..
    10-13-2016 04:03 PM
  18. Oj467's Avatar
    Well after a factory reset it still running hot...I'm gonna give it a few days, if it continues I'll have it replaced..
    Got mine on Sunday and it ran kinda hot initially. It's definitely cooled off since then. Mine really only gets hot when using the Gear VR now. Battery life also seems to be improving a little each day as well.
    10-13-2016 04:14 PM
  19. lizette1222's Avatar
    Got mine on Sunday and it ran kinda hot initially. It's definitely cooled off since then. Mine really only gets hot when using the Gear VR now. Battery life also seems to be improving a little each day as well.
    Hopefully mine does the same. Battery life has been pretty sucky too.
    10-13-2016 04:39 PM
  20. Palmyra's Avatar
    I exchanged my Note 7 this morning. On the drive home I connected the Edge to my car charger, a Motorola OEM charger that I've used for years since my Droid days. I found the Edge to be getting very hot, really hot,..... The Moto is not an adaptive charger. I'm now charging the Edge on the Samsung wireless Fast Charger that I used with the Note. I'd say that the phone is just a few degrees warmer than the desk the charger is sitting on. Maybe these phones need the adaptive charger to keep cool. BTW what app are you using in your screen shots?
    10-13-2016 04:42 PM
  21. lizette1222's Avatar
    I exchanged my Note 7 this morning. On the drive home I connected the Edge to my car charger, a Motorola OEM charger that I've used for years since my Droid days. I found the Edge to be getting very hot, really hot,..... The Moto is not an adaptive charger. I'm now charging the Edge on the Samsung wireless Fast Charger that I used with the Note. I'd say that the phone is just a few degrees warmer than the desk the charger is sitting on. Maybe these phones need the adaptive charger to keep cool. BTW what app are you using in your screen shots?
    Cpu temp, and phone info
    10-13-2016 05:24 PM
  22. blackhemi4x4's Avatar
    Mine gets really toasty. Almost to hot to hold along the edges I miss my Note 7

    10-13-2016 06:09 PM
  23. mavrrick's Avatar
    Don't stress about the temps. It will take it a day or two to calm down but after that it will run very cool. Had mine since launch and this was a common question. It is related to the os and apps getting setup/configured/loading info in the background for your personal experience. It will also get somewhat warm during os updates.
    10-13-2016 06:17 PM
  24. lizette1222's Avatar
    Mine gets really toasty. Almost to hot to hold along the edges I miss my Note 7

    https://uploads.tapatalk-cdn.com/2016...8bccb360a4.jpg
    Wow, and I thought mine was hot!!Hopefully it'll settle like previous poster said.
    10-13-2016 08:24 PM
  25. IAmSixNine's Avatar
    Woke up at 3am and noticed my s7 Edge was hot on the charger (wireless) and its never been like that in the middle of the night.
    I went to the play store and removed Google Photos and Android System Webview and when i got up at 530am it was running normally.
    Installed Android System Webview and so far at work all seeems normal. So Palladium65 might be correct in thinking Google Photos was the culprit.
    Tonight going to do some more testing and see whats up.
    lizette1222 likes this.
    10-14-2016 08:28 AM
28 12

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