YIKES! I remember when you said they hadn't refunded your Note 7. They refunded my original Note 7 right away. I just returned my replacement Note 7 yesterday. I have a receipt but it hasn't shown up on my credit card yet. Did you return it a credit card, debit, or cash if you don't mind me asking? Just want to compare experiences... I paid with a credit card.
Credit card/debit card but ran as credit. My original Note 7 was an order, not in store purchased one. I returned it Sept 14th, but the store didn't ship it back right away. I guess they waited until they got a lot of them and shipped them to the warehouse to be scanned. I got my tax portion refunded Oct 1 but still waiting on the rest. My mom who is the main account holder called 611 again last Thur and tore into them. The supervisor said around next Tue because it can take up to 14 business days. If I don't get it by the end of next week we will go to corporate or I will see if I can dispute the original purchase with the credit card company. This is BS how this whole system is.
tmobile twitter reps said up to EIGHT weeks for refunds on ordered devices. Total BS. I've worked retail before and never had anything take this long. She really tore into them though and they have it noted on my account the refund date.
I'm never pre ordering again. I will drive 50 miles if I have to next time and have them hold it for me so I can simply pay in cash and walk out with my new device. Thank god I didn't decide to get a Note 7 replacement or I'd have to go through it twice.
What irks me is they couldn't simply have swapped the Note 7 and applied that towards my S7 edge and refund the difference, instead they treated it like a whole new sale which is stupid. I shouldn't have to purchase a device again and wait weeks for the refund for the other.
It's like I own two phones still.