1. racin06's Avatar
    I just changed mobile devices from the N7 to the S7E. I had my N7 backed up to Samsung Cloud. I want to restore the backed up information to my S7E. However, I can't find Samsung Cloud in my S7E to do so. I'm on the Verizon network. Please help. Thanks.
    10-19-2016 02:55 PM
  2. antman451's Avatar
    Exact same situation here. I had it to open from a double tap on Nova. Now it just says that app isn't installed.
    10-19-2016 02:58 PM
  3. racin06's Avatar
    72 views and only 1 reply. Seriously? I would think there would be some more helpful people.
    Milt K likes this.
    10-19-2016 03:56 PM
  4. French's Avatar
    It is not on the Verizon version within any setting, and the method for creating a shortcut to it that the Note 7 forums had posted (via Nova or QuickShortcutMaker) doesn't seem to be an option...I tried using QuickShortcutMaker and couldn't even find the cloud activity at all.
    10-19-2016 03:59 PM
  5. Milt K's Avatar
    The service was disabled by default on the Verizon Note 7 phones. Had to go into Package Disabler Pro to find the service and enable it to use. Don't know what's included with the S7E firmware but that's the first place I would look.
    10-19-2016 06:08 PM
  6. nuangel2's Avatar
    What is package disabled pro?
    10-19-2016 06:36 PM
  7. French's Avatar
    Not sure how to do this via package disabler pro as I've only used it to disable apps. It's an application on the Google Play Store you can use to disable "bloatware".
    10-20-2016 07:45 AM
  8. pmaisonet's Avatar
    Any luck on this? I am having the same issue. My carrier is Sprint
    10-20-2016 01:27 PM
  9. French's Avatar
    I don't believe the package (or activity) is on the s7 at all (edge or regular). I don't think it's part of the firmware like it was on the Note 7. On the Note 7 it's part of the firmware but Verizon disabled it (actually I think they hid it), so creating a shortcut to the activity would launch it. In the case of the Galaxy S7/Edge I don't think it's in the firmware at all so therefore not there to be "shortcutted" to. I'd be thrilled if someone corrected me....
    10-20-2016 01:41 PM
  10. optimummind's Avatar
    I just changed mobile devices from the N7 to the S7E. I had my N7 backed up to Samsung Cloud. I want to restore the backed up information to my S7E. However, I can't find Samsung Cloud in my S7E to do so. I'm on the Verizon network. Please help. Thanks.
    Samsung hasn't released it yet on the GS7E, AFAIK. The only other phones that received the new Samsung Cloud is the Note 4 & Note 4 Edge. I have it on my N910C Note 4 and it's awesome. Way, way better than the lame Google Backup.
    10-20-2016 06:59 PM
  11. Nikkiekoala's Avatar
    Samsung hasn't released it yet on the GS7E, AFAIK. The only other phones that received the new Samsung Cloud is the Note 4 & Note 4 Edge. I have it on my N910C Note 4 and it's awesome. Way, way better than the lame Google Backup.
    Tmobile has released the new Samsung Cloud with the recent security update and the new Gallery app for s7 and s7 edge.
    10-20-2016 07:38 PM
  12. the real batman's Avatar
    Those charming individuals at Verizon probably learned their lesson from people finding it on the N7 and will remove it from their updates rather than hiding it. I really do not understand why they feel the need to interfere with that. Do they even make any money from their own(horrible) cloud service? Samsung Cloud is pretty great and it worked flawlessly in restoring my 1st N7's settings to the replacement one.
    10-20-2016 10:10 PM
  13. Cakefish's Avatar
    Samsung hasn't released it yet on the GS7E, AFAIK. The only other phones that received the new Samsung Cloud is the Note 4 & Note 4 Edge. I have it on my N910C Note 4 and it's awesome. Way, way better than the lame Google Backup.
    Nah man my unlocked S7 has it.
    10-21-2016 01:39 AM
  14. optimummind's Avatar
    Nah man my unlocked S7 has it.
    935F Oct update?
    10-21-2016 08:05 AM
  15. Jaycemiskel's Avatar
    Those charming individuals at Verizon probably learned their lesson from people finding it on the N7 and will remove it from their updates rather than hiding it. I really do not understand why they feel the need to interfere with that. Do they even make any money from their own(horrible) cloud service? Samsung Cloud is pretty great and it worked flawlessly in restoring my 1st N7's settings to the replacement one.
    Yeah, they charge for it if you want more than 5gb. I think it's even available on the Pixel because it's one of their most used apps.
    10-21-2016 09:01 AM
  16. Cakefish's Avatar
    935F Oct update?
    930F September update
    10-21-2016 10:03 AM
  17. smooth4lyfe's Avatar
    Is there an APK I can download to put Samsung Cloud on my S7 Edge? I have AT&T
    10-21-2016 11:20 AM
  18. the real batman's Avatar
    Yeah, they charge for it if you want more than 5gb. I think it's even available on the Pixel because it's one of their most used apps.
    Ah well that explains it. Truly disgusting on their part though not surprising.
    10-21-2016 12:31 PM
  19. Jaycemiskel's Avatar
    Ah well that explains it. Truly disgusting on their part though not surprising.
    Yeah, it sucks. I would just buy unlocked if they would let wifi calling and advanced calling work on the unlocked devices.
    10-21-2016 12:46 PM
  20. the real batman's Avatar
    Yeah, it sucks. I would just buy unlocked if they would let wifi calling and advanced calling work on the unlocked devices.
    Yeah they've certainly covered their bases in that regard.
    10-21-2016 08:30 PM
  21. Jaycemiskel's Avatar
    Yeah they've certainly covered their bases in that regard.
    They certainly have. I've only seen on devices be able to pull it off and that's the Pixel. Hopefully that points to good things to come for future phones.
    the real batman likes this.
    10-22-2016 12:26 AM
  22. chanchan05's Avatar
    Is there an APK I can download to put Samsung Cloud on my S7 Edge? I have AT&T
    Nope. It's not an app. It's built into the framework. Otherwise it can't access deep secure data.
    10-22-2016 05:07 AM
  23. amyf27's Avatar
    I have a tmobile version that had an update go through when I started it up. Maybe its in the update.

    10-22-2016 05:09 AM

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