With all the mess about the 7Note, no one is really paying attention to the rest of the 7 series except the airlines. They know of the overheating problems with the 7 edge. There's been lawsuits filed about it.
I tried board a plane at Orlando International and TSA pulled me over to the side and stated that I personally could board but not with my device. I used it constantly for business and it is less than 6 months old. My ride to the airport had already left so I ask could it be held in the safe until my return. They stated absolutely not as it was a liability issue for the airport as well as the airline. So, I'm suppose to throw away a $700.00 phone or not go on my flight. I called the company I was having a meeting with in New York and they were very understanding as one of their VPs had had the same problem the day before. I went back to my Jax office and had a video conference with the company and everything was good.
When I called Samsung about it, they offered to see if they could get me a reconditioned one as I had already complained to them about the overheating issues. I told them I bought a new phone and was paying for a new phone and really, the airline was refusing the entire 7 line of phones as well as any note or notepro tablet. They stated they couldn't change it out for a different series phone and they were not going to replace anything else in the 7 line until they were under court order to do so as not to lose their NAFTA privileges. So, the manufacturer doesn't care but why should they, they're in Korea.
I then took the issue to AT&T and asked if I could have something else even of a lesser value than the 7edge so I could take it on business trips without issue. Nope. They didn't care. Until the airlines notifies them, they aren't doing anything to help their customers. I asked if the airline had notified them of the 7 note when they were banned and they said no but everybody knew about it. I ask them what made them think the airlines are obligated to notify them of anything.?
I'm changing carriers and phone as soon as possible. Better yet, I'll go to Walmart and get one of those prepaid smart phones and tell to all take a leap.
Sorry if there are typos, etc. They have a stupid survey covering half the text area and you see it.
I tried board a plane at Orlando International and TSA pulled me over to the side and stated that I personally could board but not with my device. I used it constantly for business and it is less than 6 months old. My ride to the airport had already left so I ask could it be held in the safe until my return. They stated absolutely not as it was a liability issue for the airport as well as the airline. So, I'm suppose to throw away a $700.00 phone or not go on my flight. I called the company I was having a meeting with in New York and they were very understanding as one of their VPs had had the same problem the day before. I went back to my Jax office and had a video conference with the company and everything was good.
When I called Samsung about it, they offered to see if they could get me a reconditioned one as I had already complained to them about the overheating issues. I told them I bought a new phone and was paying for a new phone and really, the airline was refusing the entire 7 line of phones as well as any note or notepro tablet. They stated they couldn't change it out for a different series phone and they were not going to replace anything else in the 7 line until they were under court order to do so as not to lose their NAFTA privileges. So, the manufacturer doesn't care but why should they, they're in Korea.
I then took the issue to AT&T and asked if I could have something else even of a lesser value than the 7edge so I could take it on business trips without issue. Nope. They didn't care. Until the airlines notifies them, they aren't doing anything to help their customers. I asked if the airline had notified them of the 7 note when they were banned and they said no but everybody knew about it. I ask them what made them think the airlines are obligated to notify them of anything.?
I'm changing carriers and phone as soon as possible. Better yet, I'll go to Walmart and get one of those prepaid smart phones and tell to all take a leap.
Sorry if there are typos, etc. They have a stupid survey covering half the text area and you see it.