1. Justin Jacobe's Avatar
    I got an OTA update from Samsung today, I finished installing the update and then the fingerprint scanner stopped working, but after rebooting my phone I found out that my home button is not working anymore. (The fingerprint scanner is fine after the reboot.)
    I went to the Samsung store here in the Philippines, they asked me to leave the device at the store and I declined because I need my S7e for work. They asked me if I submerged my phone underwater, I told them that I don't and that I only wash in the sink.

    Thanks.
    11-05-2016 09:50 PM
  2. Rukbat's Avatar
    If you're serious about washing it, that's the problem (and you need a new phone). If not, they may still note down your answer and use it as grounds for voiding the warranty. (Whether the phone is water-resistant or not, water damage isn't covered.)

    Otherwise, your only option is to back the phone up (because any reputable repair service will do a factory reset on the phone - which wipes all your data) and leave it with them for repair.
    11-05-2016 11:12 PM
  3. pappcam's Avatar
    I got an OTA update from Samsung today, I finished installing the update and then the fingerprint scanner stopped working, but after rebooting my phone I found out that my home button is not working anymore. (The fingerprint scanner is fine after the reboot.)
    I went to the Samsung store here in the Philippines, they asked me to leave the device at the store and I declined because I need my S7e for work. They asked me if I submerged my phone underwater, I told them that I don't and that I only wash in the sink.

    Thanks.
    You wash your phone in the sink? Do you mean you wash it like dishes?

    I'm not sure how dirty your phone gets but a damp cloth has been good enough to clean any phone I've ever had.
    11-06-2016 01:04 AM
  4. Justin Jacobe's Avatar
    I just rinse it with water. Lol.

    Thank you for replying guys!
    11-06-2016 06:12 AM
  5. anon(5719825)'s Avatar
    I just rinse it with water. Lol.
    Why?
    11-06-2016 05:23 PM

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