1. Justin Jacobe's Avatar
    I got an OTA update from Samsung today, I finished installing the update and then the fingerprint scanner stopped working, but after rebooting my phone I found out that my home button is not working anymore. (The fingerprint scanner is fine after the reboot.)
    I went to the Samsung store here in the Philippines, they asked me to leave the device at the store and I declined because I need my S7e for work. They asked me if I submerged my phone underwater, I told them that I don't and that I only wash in the sink.

    Thanks.
    11-05-2016 08:50 PM
  2. Rukbat's Avatar
    If you're serious about washing it, that's the problem (and you need a new phone). If not, they may still note down your answer and use it as grounds for voiding the warranty. (Whether the phone is water-resistant or not, water damage isn't covered.)

    Otherwise, your only option is to back the phone up (because any reputable repair service will do a factory reset on the phone - which wipes all your data) and leave it with them for repair.
    11-05-2016 10:12 PM
  3. pappcam's Avatar
    I got an OTA update from Samsung today, I finished installing the update and then the fingerprint scanner stopped working, but after rebooting my phone I found out that my home button is not working anymore. (The fingerprint scanner is fine after the reboot.)
    I went to the Samsung store here in the Philippines, they asked me to leave the device at the store and I declined because I need my S7e for work. They asked me if I submerged my phone underwater, I told them that I don't and that I only wash in the sink.

    Thanks.
    You wash your phone in the sink? Do you mean you wash it like dishes?

    I'm not sure how dirty your phone gets but a damp cloth has been good enough to clean any phone I've ever had.
    11-06-2016 12:04 AM
  4. Justin Jacobe's Avatar
    I just rinse it with water. Lol.

    Thank you for replying guys!
    11-06-2016 05:12 AM
  5. NexusGirlX's Avatar
    I just rinse it with water. Lol.
    Why?
    11-06-2016 04:23 PM

Similar Threads

  1. My google calendar is no longer doing alert
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 11-07-2016, 08:51 AM
  2. Replies: 1
    Last Post: 11-06-2016, 11:00 AM
  3. Can you slow charge S7 Edge on a fast charge wireless pad?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 11-05-2016, 10:30 PM
  4. Why i can't connect my LG Spirit 4G-LTE with my ORION LCD TV?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 11-05-2016, 10:27 PM
  5. How to unlock my device
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 11-05-2016, 07:14 PM
LINK TO POST COPIED TO CLIPBOARD