1. rshmn's Avatar

    Got my new GS7 Edge last night, replacing my GS5. I can't for the life of me get my Hotmail setup with the stock E-Mail app. I've tried setting it through the app, through the accounts screen, checking to make sure 2-step authentication is off on Hotmail, etc.

    This worked fine yesterday on my GS5 with the same settings, but nothing today. Anyone have any insight to fix this?

    I should add, it sets up fine through the Gmail app, and the Outlook app. I've since removed those accounts simply since I wanted to test them.

    11-20-2016 09:26 AM
  2. Nodnerb's Avatar
    Not much help from me but I've had my hotmail set up since getting my phone and don't recall any issues setting it up. Do you have ssl checked in the account settings? That's the only real thing I can see that might cause a problem. Mine is set up as a Microsoft exchange account.
    11-20-2016 09:39 AM
  3. WallaceD's Avatar
    I set it up like this:

    Add account, email, type in address and password and choose "sign in". The phone then automatically configured as a Microsoft Exchange Activesync account.

    My server settings are as follows:
    Attached Thumbnails Hotmail and E-Mail App-server.jpg  
    11-20-2016 09:43 AM
  4. rshmn's Avatar
    Yea, I have SSL checked in the settings as well. This is driving me nuts. Really don't understand why it's not connecting. It doesn't even show up in the connected mobile device list when I check on my Hotmail account options page (it does however when I connect through the Gmail or Outlook app).
    When trying, it just hangs and says 'Retrieving Account Information', but if I let the screen dark out and turn it back on it says 'Checking Incoming Server Settings'. It stays there until I hit the back button.
    11-20-2016 09:45 AM
  5. rshmn's Avatar
    WallaceD - no idea why that works - but it does! Can't find documentation anywhere that would indicate to use that server address. Thank you!!!!
    11-20-2016 09:47 AM
  6. rshmn's Avatar
    Quick update - it connects, finds all the folders, but doesn't find any e-mails. Checked my settings for the last 7 days to sync, etc. Any other thoughts?
    11-20-2016 09:51 AM
  7. rshmn's Avatar
    And....finally for anyone having this problem. Once you connect, it sends a single e-mail to your Inbox with your newly created account, clicking "If you would prefer not to use the Outlook app, click here to being syncing your Outlook.com mail to this device". Hotmail and E-Mail App-screenshot_20161120-095909.jpg
    11-20-2016 10:01 AM
  8. rshmn's Avatar
    Hotmail and E-Mail App-screenshot_20161120-095909.jpg

    Click the link in the lone e-mail you receive on your device, and then it starts syncing the e-mail. Solved!
    11-20-2016 10:02 AM
  9. WallaceD's Avatar
    Glad you got it sorted out.
    11-20-2016 10:04 AM

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