11-24-2016 06:37 PM
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  1. minanz's Avatar
    minanz
    Help, i only got my S7 edge yesterday and I've spent hours trying to figure out what the two blobs are. Can anyone help?

    I can't seem to capture a photo of them, just are just under the front camera on the screen.
    11-23-2016 09:19 PM
  2. chanchan05's Avatar
    chanchan05
    Q&A Team
    Well I'm not exactly sure what you are talking about. Are they on the screen? Could they be air bubbles? Have you removed the plastic covering on the screen?
    11-23-2016 09:24 PM
  3. SlackBlade's Avatar
    SlackBlade
    Are you sure they are under the front under the camera? Do you have a screen protector? If you do, I think they are bubbles or dirt.

    I do not have anything under the front camera to the display screen.
    11-23-2016 09:25 PM
  4. minanz's Avatar
    minanz
    I don't currently have a screen protector on my screen and it is definitely part of the screen. almost looks like a menu you can pull down that is on the screen directly below the camera.

    I'm unable to take a screenshot of it so I've drawn what they look like on my screen. Of course they are a lot tidier looking than mine are.

    What are the two black blobs above the notification pane?-screenshot_20161124-150914-00000002-_ink_li.jpg
    11-23-2016 10:01 PM
  5. chanchan05's Avatar
    chanchan05
    Q&A Team
    Looks more like hardware damage to be. Send it for replacement.
    SlackBlade likes this.
    11-23-2016 10:23 PM
  6. trucksmoveamerica#AC's Avatar
    trucksmoveamerica#AC
    Trusted Member
    That's not normal and as above said, it's hardware issue, take it back or send in for repairs
    11-23-2016 11:14 PM
  7. JasonBourne's Avatar
    JasonBourne


    Should look like this.
    11-23-2016 11:44 PM
  8. pjwk81's Avatar
    pjwk81
    That's a dodgy screen. I had it myself (bottom left corner) when I first got mine and they repaired it for me under warranty.
    Nostromo79 likes this.
    11-24-2016 02:19 AM
  9. minanz's Avatar
    minanz
    I will contact the shop tomorrow. What are the two black blobs above the notification pane?-20161124_204232.jpg.

    It doesn't happen all the time.
    11-24-2016 04:44 AM
  10. NexusGirlX's Avatar
    NexusGirlX
    Retired Moderator
    Originally Posted by minanz
    I will contact the shop tomorrow. Click image for larger version.  Name: 20161124_204232.jpg  Views: 98  Size: 477.0 KB  ID: 246690.

    It doesn't happen all the time.
    It's still not normal. Good luck with the exchange. Let us know what happens.
    11-24-2016 04:52 AM
  11. Gary02468's Avatar
    Gary02468
    Looks like some sort of pull-down tab. If you rotate the screen into landscape mode, does the blob pair rotate along with the rest of the screen?
    11-24-2016 07:25 AM
  12. minanz's Avatar
    minanz
    no it stays in the same place
    11-24-2016 01:50 PM
  13. minanz's Avatar
    minanz
    Good news everyone, the store I purchased the phone from replaced it. They said they had never seen this happen with Samsung phones and were surprised this issue had been raised by other users online. Thanks for all your advice, it was very much appreciated.
    Morty2264 and SlackBlade like this.
    11-24-2016 05:51 PM
  14. Morty2264's Avatar
    Morty2264
    Ambassador
    Originally Posted by minanz
    Good news everyone, the store I purchased the phone from replaced it. They said they had never seen this happen with Samsung phones and were surprised this issue had been raised by other users online. Thanks for all your advice, it was very much appreciated.
    I'm so glad you got your replacement! Good for you!
    11-24-2016 06:12 PM
  15. Fit24's Avatar
    Fit24
    Trusted Member
    Glad everything turned out well for you.
    Morty2264 and adayoff like this.
    11-24-2016 06:37 PM
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