1. Mihir Bhatt's Avatar
    Hi, I am new to the forum and need some help with my Samsung S7 EDGE. So I got my phone around the 7th NOV from EE and enabled the Fingerprint to unlock my phone. It was fine up until a couple days ago when I realised that I could unlock my phone by just swiping my finger. I checked my settings and Fingerprint and password was still enabled. I locked my phone using the power button many times and it didn't change. However, randomly after 5/10 mins it just changed back.
    Another 30 mins and the same thing happened. I checked all my settings and restarted phone etc and same thing and it keeps doing it.
    Is my phone faulty and should I contact Samsung/EE? or is there a simple fix?

    Can someone please help me?

    Thank you.
    11-28-2016 10:38 PM
  2. chanchan05's Avatar
    Did you have Smart Lock on? That disables security when you are in a trusted location or you are connected to a trusted device.
    11-28-2016 10:46 PM

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