Autobrightness is broken and my S7 Edge won't go into landscape mode

Leony11

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Nov 29, 2016
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My phone is an s7 edge. My autobrightness isn't working and I checked if the sensor had any detection going (*#0*#), and it didn't. The phone also won't rotate. I've tried factory reseting, setting reseting... please help, someone needs to know how to fix it :(
 

SamCarterX302

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Sep 8, 2014
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Checking to be sure. You have toggled the Auto-Rotate setting and the Auto checkbox next to the brightness slider to the correct settings, right?
 

bandofbrothers2112

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May 30, 2016
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Do you have a case or some form of screen protector which maybe hindering the sensor?

If not and if processes such as a back up and factory reset do not help then seek help under its manufacturing warranty from Samsung or the provider of the phone.
 

Leony11

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Nov 29, 2016
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I actually do have a clear flip samsung case. I took it off though... Should I try taking it off and then restarting it? I honestly don't think it'd work and I've done like 5 times already with the case on... not even bothered right now :(((