1. mmarino77's Avatar
    I've got a Galaxy S7 Edge and I really want to use the finger print scan to unlock it but it doesn't last. If I create 1 or 2 new finger print scans with the same finger, it works great for about a day, maybe a day and a half. Then it stops working (i.e. it stops recognizing my finger print) and I have to enter my password to unlock the phone. I've probably scanned my finger 20 times now. My phone does have corporate email connected so there is some imposed security including required locking. Has anyone ever experienced this before? Is there a fix? Is it possible that my fingerprints keep changing because my hands might be oily or dirty?
    12-07-2016 08:31 PM
  2. djepperson1's Avatar
    I've got a Galaxy S7 Edge and I really want to use the finger print scan to unlock it but it doesn't last. If I create 1 or 2 new finger print scans with the same finger, it works great for about a day, maybe a day and a half. Then it stops working (i.e. it stops recognizing my finger print) and I have to enter my password to unlock the phone. I've probably scanned my finger 20 times now. My phone does have corporate email connected so there is some imposed security including required locking. Has anyone ever experienced this before? Is there a fix? Is it possible that my fingerprints keep changing because my hands might be oily or dirty?
    That seems strange to me but you. I never have had issue also have my corporate email incorporated. Maybe log out of that account and then tray logging back in?
    12-07-2016 09:21 PM
  3. tuscanybay's Avatar
    When registering your finger prints, don't use the tips of your fingers. Try it with the center part, about 1/2 cm down from the top edge (nails).
    12-08-2016 11:57 AM
  4. joe_fresh's Avatar
    Try cleaning off the home button, it seemed to fix it temporarily for me.
    12-08-2016 04:26 PM

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