02-04-2018 02:04 PM
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  1. bandofbrothers2112's Avatar
    I agree that it's something Samsung need to get a hold of fast. An earlier post suggested that a fix is being launched from the 21st December. Hopefully that'll fix it.

    Things can sometimes go wrong which I'm sure many accept, but then it's ultimately down to how it's put right that then counts ,and instills confidence back into the product and service. Communication is Key.
    RichardChapman likes this.
    12-20-2016 04:11 AM
  2. Soundman72's Avatar
    I feel after the whole note 7 issue Samsung have become very weak on customer service issues which you would think they would really try and improve on but I guess they seem to be too big for there own boots now.
    bandofbrothers2112 likes this.
    12-20-2016 03:23 PM
  3. bandofbrothers2112's Avatar
    Well I heard a fix is being sent out today so fingers crossed.
    12-21-2016 01:05 AM
  4. Soundman72's Avatar
    Just tested still failed
    bandofbrothers2112 likes this.
    12-21-2016 02:00 AM
  5. bandofbrothers2112's Avatar
    Just tested still failed
    Same here.

    Be nice when the service is back up (no pun intended )
    12-21-2016 02:38 AM
  6. Soundman72's Avatar
    Let's see what lies they come up with this time
    12-21-2016 05:52 AM
  7. Soundman72's Avatar
    Seems like more people are now complaining about the cloud service not working and someone seems to have contacted the press about it
    12-21-2016 08:39 AM
  8. Soundman72's Avatar
    Response from Samsung

    It should be up and running sometime today. Try tonight or in the morning! ^RR
    12-21-2016 08:44 AM
  9. Alanhd's Avatar
    I got a notification just now that an urgent software update needed to installed, it listed Samsung cloud fix, trouble was I couldn't accept as I was on my data, now I can't find the update again.
    ELvinasjuo likes this.
    12-21-2016 12:04 PM
  10. RichardChapman's Avatar
    Still no sign here.
    12-21-2016 12:17 PM
  11. bandofbrothers2112's Avatar
    Nor in the UK on mine.
    12-21-2016 12:20 PM
  12. Alanhd's Avatar
    How can I not find this update again, it's not listed under system updates or galaxy apps or under Samsung cloud in application manager. I wish I hadn't clicked on decline now, sat here thinking am I cracking up.
    12-21-2016 12:43 PM
  13. bandofbrothers2112's Avatar
    Try turning airplane mode On and Off to refresh your connection
    12-21-2016 12:52 PM
  14. iordan2000's Avatar
    If someone get this notification update, please, take a screenshot.
    12-21-2016 12:53 PM
  15. bandofbrothers2112's Avatar
    12-21-2016 01:37 PM
  16. bandofbrothers2112's Avatar
    Update now applied.

    Back up to Samsung Cloud is up and running.
    12-21-2016 01:39 PM
  17. Macy72's Avatar
    Nothing here. I'm on Vodafone UK
    12-21-2016 01:50 PM
  18. Macy72's Avatar
    Did the software update message come up by itself or did you get it some other way?
    12-21-2016 01:52 PM
  19. bandofbrothers2112's Avatar
    Nothing here. I'm on Vodafone UK
    I'm in U.K but use an Unbranded purchased from Samsung s7 edge.

    I use Vodafone U.K and o2 although I do not think this update would be hindered by a branded phone.

    Keep pulling down your notifications screen as mine just appeared a few mins ago. Try turning flight mode On and Off.
    12-21-2016 01:54 PM
  20. Macy72's Avatar
    Tried the flight mode as mentioned but still nothing. It's gonna be a long night waiting for it.
    12-21-2016 01:57 PM
  21. bandofbrothers2112's Avatar
    Did the software update message come up by itself or did you get it some other way?
    It popped up by itself so assume it's on a staggered push out by Samsung.
    12-21-2016 02:10 PM
  22. Macy72's Avatar
    Ok. I'll just keep waiting. What's a few more hours when I've already waited a couple of weeks
    12-21-2016 02:13 PM
  23. ELvinasjuo's Avatar
    Guys i live in Lithuania and have same problem Backup using Samsung Account error when its going to fix?????
    12-21-2016 02:42 PM
  24. bandofbrothers2112's Avatar
    Guys i live in Lithuania and have same problem Backup using Samsung Account error when its going to fix?????

    See my previous reply. Samsung are sending out the software update.

    It'll probably be a staggered push out.
    12-21-2016 02:56 PM
  25. ELvinasjuo's Avatar
    oh ok because i hard reset my s7 edge and i need restore all home screen, apps, photos and etc.
    12-21-2016 02:59 PM
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