Backup using Samsung Account error.

[bandofbrothers2112]

Hi,

Backup via Samsung Account Issue.

Up until recently I've had no issues creating a back up with my Samsung Account on the s7 edge.

At the moment it's failing citing a server error.

I've tried removing and re adding the Samsung Account and restarting my phone with no improvement.

Any advice greatly appreciated

 

[anon(632115)]

Seems like Samsung have problems their end. Try in a little while

 

[Soundman72]

Been having the same problem myself all day

 

[Soundman72]

Seem like now I'm unable to restore anything so Samsung must be having a problem

 

[bandofbrothers2112]

Yeah still not playing nice for me.

 

[Soundman72]

I'm guessing they must be doing some major upgrade on the system or something because I still can't restore anything

 

[bandofbrothers2112]

I'm guessing they must be doing some major upgrade on the system or something because I still can't restore anything

Are you able to create a back up at all ?

 

[Soundman72]

No all of them have failed

 

[bandofbrothers2112]

Ditto.

 

[Soundman72]

I've contacted Samsung help UK to see what's happening

 

[bandofbrothers2112]

I've tweeted Samsung UK support too.

Hopefully we'll get an answer.

 

[Macy72]

I am having the same problem. Contacted Samsung and they advised removing account and clearing cache. None of which helped. Just waiting for them to get back to me now as they've passed my problem to 'another department'.

 

[Soundman72]

I think they have a major issue and not saying to be honest I've had no contact from the UK support center

 

[scott_0]

I've never been able to successfully create a back up, always fails

 

[bandofbrothers2112]

Samsung U.K. Twitter support suggest using a computer and smartswitch.

Nothing like circumventing the original question !!

 

[bandofbrothers2112]

Update from Samsung U.K. Support on Twitter

"Hi. This is an ongoing issue, and we'd recommend that you back up your data using an alternative cloud source, such as Google Drive. You can find instructions on how to back up data here: What are the different methods to backup or transfer data from my Samsung Galaxy device? ^RS"

 

[Macy72]

So no clue as to when the service will be back up and running again then?

 

[bandofbrothers2112]

Sadly not.

 

[Soundman72]

This is what I've had from Samsung.

We're currently investigating this issue and we'll get back to you as soon as we have an update. ^CW

 

[Soundman72]

Can anyone suggest how I can backup my phone log data and messages please