02-04-2018 02:04 PM
60 123
  1. bandofbrothers2112's Avatar

    Backup via Samsung Account Issue.

    Up until recently I've had no issues creating a back up with my Samsung Account on the s7 edge.

    At the moment it's failing citing a server error.

    I've tried removing and re adding the Samsung Account and restarting my phone with no improvement.

    Any advice greatly appreciated
    12-09-2016 10:05 AM
  2. anon(632115)'s Avatar
    Seems like Samsung have problems their end. Try in a little while
    bandofbrothers2112 likes this.
    12-09-2016 10:18 AM
  3. Soundman72's Avatar
    Been having the same problem myself all day
    12-09-2016 03:33 PM
  4. Soundman72's Avatar
    Seem like now I'm unable to restore anything so Samsung must be having a problem
    12-09-2016 03:43 PM
  5. bandofbrothers2112's Avatar
    Yeah still not playing nice for me.
    12-10-2016 04:30 AM
  6. Soundman72's Avatar
    I'm guessing they must be doing some major upgrade on the system or something because I still can't restore anything
    12-10-2016 03:45 PM
  7. bandofbrothers2112's Avatar
    I'm guessing they must be doing some major upgrade on the system or something because I still can't restore anything

    Are you able to create a back up at all ?
    12-10-2016 04:03 PM
  8. Soundman72's Avatar
    No all of them have failed
    12-10-2016 06:18 PM
  9. bandofbrothers2112's Avatar
    12-11-2016 03:13 AM
  10. Soundman72's Avatar
    I've contacted Samsung help UK to see what's happening
    bandofbrothers2112 likes this.
    12-11-2016 04:40 AM
  11. bandofbrothers2112's Avatar
    I've tweeted Samsung UK support too.

    Hopefully we'll get an answer.
    12-11-2016 05:05 AM
  12. Macy72's Avatar
    I am having the same problem. Contacted Samsung and they advised removing account and clearing cache. None of which helped. Just waiting for them to get back to me now as they've passed my problem to 'another department'.
    bandofbrothers2112 likes this.
    12-11-2016 09:23 AM
  13. Soundman72's Avatar
    I think they have a major issue and not saying to be honest I've had no contact from the UK support center
    12-11-2016 09:55 AM
  14. scott_0's Avatar
    I've never been able to successfully create a back up, always fails
    12-11-2016 11:07 AM
  15. bandofbrothers2112's Avatar
    Samsung U.K. Twitter support suggest using a computer and smartswitch.

    Nothing like circumventing the original question !!
    12-11-2016 12:15 PM
  16. bandofbrothers2112's Avatar
    Update from Samsung U.K. Support on Twitter

    "Hi. This is an ongoing issue, and we'd recommend that you back up your data using an alternative cloud source, such as Google Drive. You can find instructions on how to back up data here: What are the different methods to backup or transfer data from my Samsung Galaxy device? ^RS"
    12-12-2016 11:35 AM
  17. Macy72's Avatar
    So no clue as to when the service will be back up and running again then?
    12-12-2016 11:48 AM
  18. bandofbrothers2112's Avatar
    12-12-2016 12:04 PM
  19. Soundman72's Avatar
    This is what I've had from Samsung.

    We're currently investigating this issue and we'll get back to you as soon as we have an update. ^CW
    bandofbrothers2112 likes this.
    12-12-2016 12:13 PM
  20. Soundman72's Avatar
    Can anyone suggest how I can backup my phone log data and messages please
    12-13-2016 03:06 AM
  21. Macy72's Avatar
    Not sure about phone log but in the past I've used SMS Backup and Restore which works quite well. https://play.google.com/store/apps/d...sbackuprestore
    12-13-2016 03:11 AM
  22. anon(632115)'s Avatar
    Smart Switch will back up phone logs and SMS
    12-15-2016 09:35 AM
  23. Soundman72's Avatar
    Used that but I also like a cloud based solution too it gives peace of mind if one fails there is always another option
    12-15-2016 11:27 AM
  24. Soundman72's Avatar
    Update from Samsung

    We are aware of the issue with the Samsung Cloud and we're working on getting this sorted as quickly as possible. The fix for this is scheduled to launch from the 21st December. ^LH
    12-15-2016 11:29 AM
  25. RichardChapman's Avatar
    It's weak for Samsung, one of the world's largest device makers, to say they're "having problems" with such a basic thing as cloud backup. It's a core component of the user experience, and I for one have just gotten used to trusting it implicitly. If I make a note on my phone, I believe I can get it back even if the phone died or is stolen - or blows up. It's just worked for years, and if I hadn't been trying to clear a bit of drive space I wouldn't even have known that I'm not backed up. Trust is vital.
    bandofbrothers2112 likes this.
    12-19-2016 03:48 PM
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