07-22-2017 03:17 AM
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  1. Macy72's Avatar
    I have an S7 Edge and before doing a factory reset backed up everything to Samsung Cloud. This worked fine and when the phone was reset I managed to restore everything just fine. Brilliant. But now I want to backup again a week later but the backup keeps failing. I tried removing the account, clearing the cache and data but still no luck. Has anyone else had this problem and/or know of a solution?
    12-10-2016 03:08 PM
  2. Soundman72's Avatar
    It's been ongoing for a few days now
    12-10-2016 03:54 PM
  3. Macy72's Avatar
    So no fix then? Shame. Hope they fix it soon.
    12-10-2016 04:00 PM
  4. Soundman72's Avatar
    I hope so just tried running a backup and they all failed
    12-10-2016 06:19 PM
  5. bandofbrothers2112's Avatar
    12-11-2016 03:14 AM
  6. bandofbrothers2112's Avatar
    Samsung U.K. Twitter support suggest using a computer and smartswitch.

    Nothing like circumventing the original question !!
    12-11-2016 12:17 PM
  7. bandofbrothers2112's Avatar
    Update from Samsung U.K. Support on Twitter

    "Hi. This is an ongoing issue, and we'd recommend that you back up your data using an alternative cloud source, such as Google Drive. You can find instructions on how to back up data here: What are the different methods to backup or transfer data from my Samsung Galaxy device? ^RS"
    12-12-2016 11:34 AM
  8. Soundman72's Avatar
    Update from Samsung

    We are aware of the issue with the Samsung Cloud and we're working on getting this sorted as quickly as possible. The fix for this is scheduled to launch from the 21st December. ^LH
    12-15-2016 11:30 AM
  9. Macy72's Avatar
    Fingers crossed
    12-15-2016 12:28 PM
  10. Maydogg100's Avatar
    Anyone updated? Has it resolved the issue?
    12-21-2016 04:32 PM
  11. Macy72's Avatar
    Some have received an OTA update and it seems to have fixed the problem. Just need to wait for the update to hit your phone. I'm still patiently waiting myself.
    12-21-2016 04:34 PM
  12. ELvinasjuo's Avatar
    Still waiting ;(
    12-21-2016 04:41 PM
  13. Maydogg100's Avatar
    I've now updated and unfortunately still having the same issue. Back to square one
    12-21-2016 05:19 PM
  14. Macy72's Avatar
    How did you get the update? Nothing is showing up on my phone yet.
    12-21-2016 05:20 PM
  15. Maydogg100's Avatar
    Same as always just popped up a few hours ago
    12-21-2016 05:26 PM
  16. Macy72's Avatar
    Ok. I'll just have to keep waiting then and hope for the best.
    12-21-2016 05:27 PM
  17. Maydogg100's Avatar
    Yeah probably best. How do you remove the account and clear the cache and data? I'm going to give that a try too
    12-21-2016 05:33 PM
  18. Macy72's Avatar
    I tried that last week. No joy either. But if you go into settings > accounts you should see Samsung account and it should give you the option to remove account. Good luck.
    12-21-2016 05:35 PM
  19. iordan2000's Avatar
    Settings ---> Accounts ---> Samsung Account ---> [click on your email] ---> More (top right) ---> Remove account
    For cache/data: Settings ---> Applications ---> Application manager ---> More ---> Show system apps and then you can find Samsung account and Samsung Cloud. But I don't think this'll help.
    12-21-2016 05:38 PM
  20. bandofbrothers2112's Avatar
    I got the notification yesterday and after accepting it then Samsung cloud backed up fine.

    I'm in the uk using an unbranded s7 edge.

    Samsung Cloud Fails to Backup-img_0881.jpg
    12-22-2016 12:55 AM
  21. bandofbrothers2112's Avatar
    Anyone updated? Has it resolved the issue?
    Yes & Yes.
    12-22-2016 12:58 AM
  22. Be-am's Avatar
    Yes. And yes.
    12-22-2016 01:04 AM
  23. Soundman72's Avatar
    Not had this update yet how did it come through
    12-22-2016 01:30 AM
  24. ELvinasjuo's Avatar
    In Lithuania still nothing...
    12-22-2016 02:40 AM
  25. Macy72's Avatar
    I have this response from Samsung support<br />
    <br />
    Kindly know that we have found an error in the Samsung Cloud server for which we have released an urgent update. Please know that you will be receiving the Update notification once a day until you perform the update.<br />
    <br />
    *<br />
    <br />
    If by any chance you do not receive the notification, please make sure that you do not have the notifications blocked in Device Settings > Notifications > Samsung Cloud<br />
    <br />
    But I'm still not getting the notification
    12-22-2016 04:01 AM
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