1. Pkzy's Avatar
    Hey everyone,

    I received a new s7 edge, i turned it on everything worked fine after i did a software update and the phone is restarting then its loading the update bar and it's randomy restarting at 60% and doing the same process aigen then it's loading aigen..
    then the phone is restarting and i stuck in the samsung boot logo i can't access recovery mode but i can go to download mode i tryed to flash original samsung firmware odin says "pass" but its still stucking in the logo please help me i dont know what to do anymore
    12-11-2016 07:29 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you say it was new, do you mean you bought it brand new from a wireless carrier store? Or did you get it from eBay, or some other reseller? Are you able to get an exchange or refund?
    12-11-2016 05:38 PM
  3. SupermanJon707's Avatar
    Hey everyone,

    I received a new s7 edge, i turned it on everything worked fine after i did a software update and the phone is restarting then its loading the update bar and it's randomy restarting at 60% and doing the same process aigen then it's loading aigen..
    then the phone is restarting and i stuck in the samsung boot logo i can't access recovery mode but i can go to download mode i tryed to flash original samsung firmware odin says "pass" but its still stucking in the logo please help me i dont know what to do anymore
    Sure it's not a LG-G4 in a SG7E shell? Lol in all seriousness do a RMA or return and exchange at the store you got it
    12-11-2016 07:22 PM
  4. Pkzy's Avatar
    Hey Diddy, it's was a new phone i did software updated and it's stucked after failed installtion of it
    I tryed to flash it to original firmware but i did active the knox counter now i can't return it back cuz the counter but how can i get out off the boot loop i can't even enter the recovery mode but i can enter the download mode i tryed 30x to flash back the original firmware but i can't get out off it pls help
    12-12-2016 01:33 PM
  5. Pkzy's Avatar
    I can't do that knox counter -.-
    12-12-2016 01:33 PM
  6. pappcam's Avatar
    You tripped Knox? Sounds like you were tinkering with root or custom recoveries because flashing original firmware through Odin does not trip Knox.

    Good luck.
    12-12-2016 01:44 PM
  7. Pkzy's Avatar
    You tripped Knox? Sounds like you were tinkering with root or custom recoveries because flashing original firmware through Odin does not trip Knox.

    Good luck.
    Yes i tripped knox because i tryed to factory reset the device but i can't even go into the Recovery so i tryed to flash custom recovery still stuck in the bootloop any idea how to get the bootloop awey with factory reset the phone?
    12-13-2016 06:58 AM
  8. anon(632115)'s Avatar
    Factory resetting doesn't trip Knox, flashing unofficial firmware does. What variant is your device?
    12-13-2016 07:10 AM
  9. Pkzy's Avatar
    Factory resetting doesn't trip Knox, flashing unofficial firmware does. What variant is your device?
    I can't enter the recovery mode so i installed a custom recovery maybe that tripped knox.. can you help me to get out of the boot loop.. i already tryed to flash the orginial firmware for the s7 edge but didn't worked It's a SM-G935F
    Jamie Privett likes this.
    12-13-2016 07:13 AM
  10. Pkzy's Avatar
    If i open Download Mode it's says:

    ODIN MODE
    DOWNLOAD SPEED FAST
    PRODUCT NAME: SM-G935F
    CURRENTLY BINARY: CUSTOM
    SYSTEM STATUS: OFFICAL
    FRP LOCK: OFF
    Secure Download : Enabled
    WARRANTY VOID: 1 (0x030c)
    RP SWREV: B:1 K:0 S:0
    12-13-2016 07:18 AM
  11. anon(632115)'s Avatar
    Give Smart Switch Emergency Firmware Recovery a go. It's not a good sign with Odin not working, though. What FW did you flash to the device with Odin?
    12-13-2016 07:18 AM
  12. Pkzy's Avatar
    Smart Switch says: "SM-G935F does not support initalising"

    I used a random firmware from Sammobile for germany and SM-G935F
    12-13-2016 07:24 AM
  13. anon(632115)'s Avatar
    Smart Switch says: "SM-G935F does not support initalising" is usually a sign that the serial number is wrong. Check and try again. I take it you are in Odin or download mode?
    12-13-2016 07:33 AM
  14. anon(632115)'s Avatar
    I would suggest trying the most recent FW from Firmware for Samsung SM-G935F - SamMobile
    12-13-2016 07:36 AM
  15. Pkzy's Avatar
    Alright i try that- thanks
    12-13-2016 07:53 AM

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