1. mundo472's Avatar
    I literally cannot hear call when I listen on the phone speaker. The secondary "speaker" works fine as does a bt headset.
    Any thoughts on why the regular speaker just doesn't cut it?
    12-21-2016 07:39 PM
  2. chanchan05's Avatar
    Does playing music have good volume on the speaker? My speaker is pretty loud enough for me.
    12-21-2016 08:00 PM
  3. B. Diddy's Avatar
    If the call volume is normal on speakerphone and wired/Bluetooth headphones, then I'd suspect a problem with the earpiece speaker. How new is the phone? If it's pretty new, bring it back to the store and ask for an exchange. If it's more than a month old, contact Samsung about warranty repair.

    Does the problem persist in Safe Mode? https://support.t-mobile.com/docs/DOC-28008
    12-22-2016 04:42 AM
  4. mundo472's Avatar
    Does playing music have good volume on the speaker? My speaker is pretty loud enough for me.
    No problem on speakerphone speaker.
    adayoff likes this.
    12-22-2016 07:53 AM
  5. chanchan05's Avatar
    So all calls have a problem?

    Just to get the simplest solution out of the way, have you tried upping the volume DURING a call? You may have already tried it, but forgot to mention it.

    If it's already maxed, there's only two possible problems left. Your phones speaker is problematic, or your hearing is problematic. I'd like to lean towards the phone problem for now.
    12-22-2016 08:14 AM
  6. mundo472's Avatar
    If the call volume is normal on speakerphone and wired/Bluetooth headphones, then I'd suspect a problem with the earpiece speaker. How new is the phone? If it's pretty new, bring it back to the store and ask for an exchange. If it's more than a month old, contact Samsung about warranty repair.

    Does the problem persist in Safe Mode? https://support.t-mobile.com/docs/DOC-28008
    Thanks! I was hoping for a software solution.
    12-22-2016 10:01 AM
  7. Kolgrim_88's Avatar
    I had to put mine at minimum, it's way too loud.
    12-22-2016 10:32 AM
  8. mundo472's Avatar
    So all calls have a problem?

    Just to get the simplest solution out of the way, have you tried upping the volume DURING a call? You may have already tried it, but forgot to mention it.

    If it's already maxed, there's only two possible problems left. Your phones speaker is problematic, or your hearing is problematic. I'd like to lean towards the phone problem for now.
    Lol. Very kind. My hearing is not great but I never had this problem with my Blackberries. I did try the "turn up volume" toggle in call. Thanks!
    12-23-2016 06:29 AM
  9. mundo472's Avatar
    I had to put mine at minimum, it's way too loud.
    Show off.

    12-23-2016 06:30 AM
  10. chanchan05's Avatar
    Lol. Medical tests have shown me to have better than average hearing. Usually humans can hear between 20Hz to 20000Hz. Audiometry has shown I can go as quiet as 10Hz. Lol. Excellent for my job though. So I guess my experiences regarding sound cannot be extrapolated. Lol.
    mundo472 likes this.
    12-23-2016 07:07 AM
  11. B. Diddy's Avatar
    chanchan05, the Bionic Man

    Are you talking about frequency, volume, or both?
    12-23-2016 03:39 PM
  12. chanchan05's Avatar
    Well it's frequency I think. But seems to me the lower frequencies had lower volume. Though not sure. Lol. But the test is used to detect hearing loss, so probably both.
    12-23-2016 05:49 PM

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