1. sweetypie31's Avatar
    I've have this phone for almost 4 months and now I'm having an issue where my Bluetooth headset will disconnect and then I'm not able to turn the Bluetooth back on from the phone until I restart the device. Is there a simple way to fix this or am I going to have to do the dreaded factory reset ?
    01-03-2017 08:04 AM
  2. B. Diddy's Avatar
    How often does it happen? If it's common, try Safe Mode -- if the problem goes away in Safe Mode, then something you installed is probably interfering.
    sweetypie31 likes this.
    01-03-2017 10:50 PM
  3. sweetypie31's Avatar
    How often does it happen? If it's common, try Safe Mode -- if the problem goes away in Safe Mode, then something you installed is probably interfering.
    It just started happening day before yesterday. I was listening to music then it all of a sudden disconnected. When I tried to turn the Bluetooth on from the pull down menu it wouldn't turn on until I restarted. Same thing yesterday morning, but only I didn't restart the phone after trying to turn it back on. I left it alone for a few hours and now it's back to normal and turning on. How do I go into safe mode? just in case it happens today I'll check your suggestion.
    01-04-2017 04:23 AM
  4. B. Diddy's Avatar
    https://support.t-mobile.com/docs/DOC-28008

    Another thing to try is a cache partition wipe: https://support.t-mobile.com/docs/DOC-28028
    01-04-2017 09:30 AM
  5. sweetypie31's Avatar
    Thank you
    01-04-2017 09:48 AM
  6. sweetypie31's Avatar
    Well I thought I got rid of the app that was causing the problem with my Bluetooth, but the issue came back. I'm not looking forward to this factory reset 😣
    01-11-2017 05:51 PM

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